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Colonial Chevrolet

Acton, MA

4.7
1,516 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves. We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you.
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171 Great Road

Acton, MA

01720

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Showing 1,516 reviews

October 15, 2024

Was very disappointed to be sold a car that would not pass inspection. Communication was horrible by my sales associate. I had to take time off from work multiple times because of being sold a car need More

by MJM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Kronk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Colonial Chevrolet responded

I apologize your experience was not a great one while purchasing your new vehicle here from Colonial. I got with the service manager to see what had happened in this case. The battery had gotten replaced and therefore had to be driven for a for a couple days to allow the system to reset itself in order to communicate correctly with the state inspection system. I apologize the communication was not great and I appreciate the feedback. Please feel free to reach out in the future. John Woodland General Manager Jwoodland@colonialchevrolet.com

October 14, 2024

Great communication on my trucks progress with a video, fast turn around Great people Thank you so much More

by REDNOVA68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

October 13, 2024

The worst part of this deal Was the lack of communication. All I asked was to be kept in the loop. The truck was promised on a Thursday and not available till Saturday. That’s fine. Just don’t More

by northwest10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim McLoughlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Parrish Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

October 12, 2024

Communication seemed to be my biggest problem. Waiting for answer and call backs was not fun. Overall Mr. Kelley the business manager was the best at staying in touch. He went beyond in helping us More

by northwest10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim McLoughlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Parrish Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Colonial Chevrolet responded

It's great to hear that Parrish was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

October 10, 2024

Responsive, informative, and very helpful, especially Joe Pelligrini, who stepped us through the process, and took the time to explain our car's features. More

by marktrail55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pellegrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parrish Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Colonial Chevrolet responded

Mark, Thank you so much for your kind words for Joe, and for taking the time to leave us this wonderful feedback! John Woodland General Manager jwoodland@colonialchevrolet.com

October 09, 2024

A more descriptive diagnosis would have been nice , fast service , thanks for responding when I message More

by lilpatsfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

October 09, 2024

This was my first visit to Colonial Chevrolet for service on my '22 Bolt EUV. The service techs did the regular 7500 mile service plus they were able to address an issue i had with the sunroof not closing. More

by poet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Colonial Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

October 09, 2024

Wonder people to work with. Friendly service and good work done. Pricing could be better, but that would be a gripe with everyone. Overall I enjoyed my experience. More

by Jamie Napolitano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

October 08, 2024

Very expensive. Rates are too high. Service good part was $120 labor was 7 times that More

by CORNETTAX7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Colonial Chevrolet responded

We are very happy to hear Tom provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

October 07, 2024

Thomas, the Service representative, was very helpful. The use of texts, updated status was informative. My Silverado was serviced promptly; including a brake repair. Liked using UBER arranged by the deal More

by ROGERHLARSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Colonial Chevrolet responded

Roger, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

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