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946 Reviews of Colonial Cadillac - Service Center
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May 30, 2017
AWESOME I leased three new Cadillac's and bought my CTS V from Olsen. Never was really happy with them. A new leased 2012, 2013, 2015 and my 2011 v in 2015 I I leased three new Cadillac's and bought my CTS V from Olsen. Never was really happy with them. A new leased 2012, 2013, 2015 and my 2011 v in 2015 I bought. But since Colonial took over a complete turnaround has transpired. The service manager will not let you leave , until he makes sure you are 100% happy with your vehicle. His name is Gary Carman Right now Colonial Cadillac is (SECOND TO NONE) as far as service goes. Next all the service writers are very knowledgeable They get you in and done with no problems. .Now at Colonial Cadillac at the top of my list is a guy I met once his name is Brett, I believe he is the General Manager he will make sure you are happy when you leave. You won't get a chance to meet him because he has turned that dealership around, and any problems are taken care of before they reach him. Hats off to Colonial Cadillac, your people are outstanding, and my entire family are returning to Colonial Cadillac and we are telling everyone . Thanks Barbara & Vinny Bozzi P.S. Peter in service and Denise are outstanding people to deal with. More
by ctsv
Employees Worked With
David Gomes
Helpful February 06, 2017
Very Pleased Old School Customer Service Excellance After my resent sales experience I was questioning my visit to the Colonial Cadilac service department for my inspection sticker and a problem with a After my resent sales experience I was questioning my visit to the Colonial Cadilac service department for my inspection sticker and a problem with a key remote. On a very busy Friday after work I was pleasantly greated by the service writer and professionally asked what I needed. The car was quickly inspected, the remote was re-programmed and the car returned to me. I was treated like a valued customer even though my used car purchase was not a cadillac. I will return for service as I feel the service department has concern and care for their customers. Thank you Colonial Cadillac Service Department. More
by j85man
Employees Worked With
Did not get the name of my Service writer
January 14, 2017
Absolute Excellence I have been working with Colonial Cadillac previously Olsen Cadillac for many years and have had nothing but great services in ALL divisions Receptio I have been working with Colonial Cadillac previously Olsen Cadillac for many years and have had nothing but great services in ALL divisions Receptionist, Sales, SERVICE "Joanne & Matt are UNBELIEVABLE", even the Billing desk deserves recognition as they have always been kind, caring, and pleasant. I recently traded in my SRX and purchased another one the entire process was Fair and efficient. I would never do business with another dealership as they would not be able to measure up against the Team at Colonial Cadillac. More
by DarleneJS
Employees Worked With
Joanne Sasso & Matt, Mike Bordonaro
January 12, 2017
Colonial Cadillac is fantastic . I have bought 4 vehicle here. Always have a great selection of vehicles. Their service department is Top Notch. Joanne Sasso is the BEST. . I have bought 4 vehicle here. Always have a great selection of vehicles. Their service department is Top Notch. Joanne Sasso is the BEST. Joanne and Gary Carman go out of their way to make sure you are satisfied. Dan More
by danbillerica
Employees Worked With
Other Employees :
Joanne Sasso (Service), Gary Carman (Service Manager), David Gomes
January 10, 2017
Parts Guys are the BEST! I have been going to Olsen - now Colonial Cadillac - for years. I am always treated with respect by the staff there - Jay, Dave and Steve truly go ou I have been going to Olsen - now Colonial Cadillac - for years. I am always treated with respect by the staff there - Jay, Dave and Steve truly go out of their way to make sure I have what I need without delay. Wouldn't trust anyone else with my vehicle! -Satisfied Customer :0) More
by Satisfied Customer
Employees Worked With
Jay Laurino, Steve Jensen and Dave Grant
January 10, 2017
Best parts Dept hands down!! I've been coming to this dealership for many years. Ive always been treated with respect and the service is excellent. The parts Dept is very knowledg I've been coming to this dealership for many years. Ive always been treated with respect and the service is excellent. The parts Dept is very knowledgeable and has always supplied me with the correct parts for my vehicle. Whether it's Dave, Steve, or Jay I know I'm getting the best service and price. I won't even consider aftermarket parts for my car because nothing beats original equipment. More
by Caddyshaq
Employees Worked With
Dave, Steve, Jay (parts Dept)
December 17, 2016
Brett was great Having my oil changed at the dealership at first hand issues. They did not have my oil filter. The manager sent someone out to get it. Happy customer! Having my oil changed at the dealership at first hand issues. They did not have my oil filter. The manager sent someone out to get it. Happy customer! More
by UpsetCusgtomer
Employees Worked With
Bob-service
November 04, 2016
Best dealer hands down! Guy name BOB always helps me out and he makes sure everything is perfect! Ask for him if you go here for service! Quick and easy! Guy name BOB always helps me out and he makes sure everything is perfect! Ask for him if you go here for service! Quick and easy! More
by Pmaldonado88
Employees Worked With
Bob
October 17, 2016
scheduled maintenance made the appointment and everything was just great. no problems, they are great third time here for maintenance and it does not get any better. made the appointment and everything was just great. no problems, they are great third time here for maintenance and it does not get any better. More
by rdwarror46
Employees Worked With
j sacco
September 10, 2016
Always a pleasant "waiting" experience (if you have to wait) The best C/S department around anywhere! It beats any other car dealership that I am aware of in all my years of experience getting repairs! The best C/S department around anywhere! It beats any other car dealership that I am aware of in all my years of experience getting repairs! More
by BLee
Employees Worked With
Irwin Siegel
