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Colonial Cadillac - Service Center

Woburn, MA

4.7
960 Reviews

960 Reviews of Colonial Cadillac - Service Center

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March 28, 2022

service was excellent and quick our only problem is the last 3 times we were in for service our car was not washed or vac. we were told wash bay was broken steven morganelli More

by jakes1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2022

Everyone was great from dropping car to service writers and everyone else in the place. More

by COLONIAL1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Latores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sousa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
March 26, 2022

Very professional. Very friendly and very helpful. I’ll be using Colonial Cadillac from now on. More

by Leslie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know their name
March 26, 2022

Service replaced starter w/i one day, BUT my rear passenger door was dented (wasn't dented the day before). Unfortunately I left dealership before noticing! More

by BLee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2022 -

Colonial Cadillac responded

BLee, Im sorry to hear of this. Please contact me Monday and see if I can get this resolved for you! Thanks Alex Rogers 781-935-7000

Mar 26, 2022 -

BLee responded

Will call - Thank you

March 24, 2022

Service was clear with work needed and cost. . Offering a shuttle is a big plus More

by CAMARU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renata
March 24, 2022

Very understanding as to my needs. Got it done quickly...made suggestions for my next visit. Always a pleasure. More

by MTDEFELICE
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward, Andrew Mackillop
March 24, 2022

Went in for a sticker and oil change. Pete asked if i was waiting and said we will get you out in 1.5 hours. Was done early and while in the waiting area, all of the employees were extrem More

by GARY.SAUVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2022

Everyone I have dealt with at Colonial have been great! ! Everyone is always pleasant and explains what needs to be done or what they recommend be done. I have dealt primarily with Renata and she is won More

by mcmr38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Liebermann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renata
March 23, 2022

From the moment I walked through the door I was handled professionally and the work was completed to my satisfaction in a prompt amount of time. More

by dguillijr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Aylward
March 23, 2022

Very impressive with the time that was estimated for me me to pick up my Escalade, was completed 2 hour ahead of time! More

by GARY.SAUVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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