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Colonial Cadillac - Service Center

Woburn, MA

4.7
956 Reviews

956 Reviews of Colonial Cadillac - Service Center

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January 16, 2023

Friendly people with your best interest at heart. Car is always returned cleaner than when it was dropped off. Nice touch! More

by ANDERSON-12
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2023

Aleays a grest job. Denise is the best. Service is done right and on time promised. More

by BIGDOG0417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Demartinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sousa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
January 13, 2023

An issue with my car has been fixed, however, the service advisor refused to contact the extend warranty provider, claiming the car has to be only serviced at the dealership and the outside mechanic who wor More

by Serge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Colonial Cadillac responded

Serge, My apologies for your less than staller experience. I will look into the spark plug matter with our service team to better understand the matter. Our loaner program is on hold due to inventory constraints (New car shortages). This is not anything we can control at the moment. We anticipate our loaner program to be back to full operations this year. Apologies and wish all is well. Alex Rogers

January 10, 2023

Service is the reason I choose Colonial to do business with! Sorry that is the laconic review... More

by JW83JW
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2023

This is a very neat clean & professional dealership with hard working caring polite men & women More

by daryl2280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2023

Excellent dealership. Had a wonderful experience and appreciated the honest and direct approach taken with our sale More

by HAROLDHECTOR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2023

John at the collision center was amazing. Keep me informed every step of the way. There was a minor issue with a warning light when I picked up the vehicle and they handled it right away. Ver More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Seremetis
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2023

The customer service is great and timo. I like having my car wash when I pick it up More

by LOUISE3001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Only had my serviced didn’t deal with a lot of people
December 30, 2022

Great service! Pete and Denise do a great job. Everyone here is very friendly. Had a problem my Onstar and they had it fixed in no time. They even washed and vacuum More

by rlgold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
December 24, 2022

It was a slow start but what a finish. Both Denise and Christ were great. I had a problem and they resolved it. I couldn't ask for anything more. Thank you so much Denise & Chris. sm More

by SMORDAUNTFORDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
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