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Colonial Cadillac - Service Center

Woburn, MA

4.7
956 Reviews

956 Reviews of Colonial Cadillac - Service Center

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May 10, 2024

As soon as I got there the car was pulled in and the tech got to work. Great Communication and everyone is friendly. More

by htt6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Reliable and courteous, have been coming here fora long time. Have bought two Cadillacs from you, More

by NJRCINCOTTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2024

I say the same thing every time i go to Colonial Cadillac. The place and the people that are employed at Colonial are the best!! More

by RDEFELICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2024

dealership is close, convenient, with a well trained repair staff.Renata is very helpful with repair appointments,and rentals. More

by KENGHOST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2024

Always treated nicely and efficiently. Good explanation of issues. Renata fights for me, when needed. I usually leave pleased with the result of my visit. I travel quite a distance now More

by ELAINE.WALLACE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2024

Excellent customer service, both Colleen & John were professional & very helpful. I would highly recommend Colonial to family & friends. More

by BRHOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colleen & John
March 22, 2024

Really like this dealership. Great customer service. Friendly and accommodating staff. I've been dealing with Dave Robinson and he has been knowledgeable and responsive! More

by lynne.dewey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2024

It cost 1200 dollars for repairs which was not expected and my tires all had different air pressure why small risk undone but u still are more money than u should have More

by RGGJR36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Colonial Cadillac responded

Good Morning, Sorry to hear you had a less than stellar experience. Please feel free to email me your contact and we can further discuss. arogers@buycolonialcadillac.com Best.

March 14, 2024

I tried to talk to Colonial about potentially repairing my 2012 Cadillac CTS but they said they don't work on older Cadillacs anymore. I reported that to Cadillac corporate offices, and was told that would More

by Bostonian
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Anna
Mar 14, 2024 -

Colonial Cadillac responded

I spoke to my employees over the interaction. I feel a phone call would have been best as messaging through the internet or text can be perceived in a way that it was not meant. You indicated you went to another Cadillac dealer and they could not help with the repair. We can certainly attempt to diagnose the issue. Please feel free to give me a call directly and I can schedule you a Service appointment. You can also schedule a service appointment via our website or just call 781-935-7000 and ask for a service appointment. Alex Rogers- General Manager

March 05, 2024

I've bought 7 or 8 Cadillacs from you guys over the years using Dave Callahan who is terrific. I also use Denise in service who is wonderful and Peter before her. My only regret now is they did away with the More

by JImmyd522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.