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Colonial Cadillac - Service Center

Woburn, MA

4.7
965 Reviews

965 Reviews of Colonial Cadillac - Service Center

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June 06, 2024

Pleasant,welcoming and professional staff. Renata is the best Always a pleasant experience at Colonial More

by BBYRNE0
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Don’t know Peter Vincent. Dave Robinson is the best! He follows through and communicates well. Great Salesman! More

by FQUEENSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2024

No communication between service and call back, to no one’s fault. Everyone is so busy, it s unknown if car was ready ( it was) after 4 days, but found out after 10. More

by bonniejohnson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024

Renata was very knowledgeable and responsive. She was able to get my daughter’s car fixed quickly so we could start our post graduation trip across the country. More

by JIM@ELLISPARTNERS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Colonial Cadillac has done very well with repairing any issues that I come to them about, PLEASE keep up the great work. More

by TAD505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

I had my car sent in there with the personal service to be picked up which was great and delivered. My car was in there to have the radiator flushed that was never completed nor done instead my AC was char More

by KEITH.DLAURO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

Renata is a great service writer - knowledgeable and informative. Always a pleasure to work with. More

by RICKJ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024

This dealership has people that care about customer satisfaction and strive to diagnose the problem correctly and fix it. They care about customers and do everything in their power to serve they custom More

by MABERLINGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason, Frankie both great Technicians.
May 15, 2024

Labor rates are extremely high. The labor cost was more than the parts. $479 for oil change, tire rotation and filters. More

by EANDER6252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
May 10, 2024

As soon as I got there the car was pulled in and the tech got to work. Great Communication and everyone is friendly. More

by htt6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.