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Colonial Cadillac - Service Center

Woburn, MA

4.7
960 Reviews

960 Reviews of Colonial Cadillac - Service Center

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May 18, 2024

I had my car sent in there with the personal service to be picked up which was great and delivered. My car was in there to have the radiator flushed that was never completed nor done instead my AC was char More

by KEITH.DLAURO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

Renata is a great service writer - knowledgeable and informative. Always a pleasure to work with. More

by RICKJ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024

This dealership has people that care about customer satisfaction and strive to diagnose the problem correctly and fix it. They care about customers and do everything in their power to serve they custom More

by MABERLINGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason, Frankie both great Technicians.
May 15, 2024

Labor rates are extremely high. The labor cost was more than the parts. $479 for oil change, tire rotation and filters. More

by EANDER6252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
May 10, 2024

As soon as I got there the car was pulled in and the tech got to work. Great Communication and everyone is friendly. More

by htt6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Reliable and courteous, have been coming here fora long time. Have bought two Cadillacs from you, More

by NJRCINCOTTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2024

I say the same thing every time i go to Colonial Cadillac. The place and the people that are employed at Colonial are the best!! More

by RDEFELICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2024

dealership is close, convenient, with a well trained repair staff.Renata is very helpful with repair appointments,and rentals. More

by KENGHOST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2024

Always treated nicely and efficiently. Good explanation of issues. Renata fights for me, when needed. I usually leave pleased with the result of my visit. I travel quite a distance now More

by ELAINE.WALLACE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2024

Excellent customer service, both Colleen & John were professional & very helpful. I would highly recommend Colonial to family & friends. More

by BRHOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colleen & John