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Colonial Cadillac - Service Center

Woburn, MA

4.7
956 Reviews

956 Reviews of Colonial Cadillac - Service Center

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August 03, 2023

I recently went infor an oil change and first the price was higher than I had expected but I did appreciate the extra cleaning on my XT4. When ii booked online I put a note to see if they could check out More

by KAREN.MCEVOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2023 -

Colonial Cadillac responded

Karen. My apologies for my employee. I spoke with our Service Manager Peter Vincent. Obviously not the way we want our employees to handle such situations. Please reach out if there is anything I can help with. Alex Rogers GM

August 02, 2023

I had appointments for certain times and was left waiting a refund check I received and went to the bank to cash it and I couldn’t bank said there was no registered check with that # More

by BURNSYGOLF
Recommend Dealer
No
Employees Worked With
Adam Liebermann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Colonial Cadillac responded

Nice speaking to you Mr. Burns. Again, our apologies. It was good hear to that when you called Adam it was taken care of ASAP. Enjoy your new Cadillac XT5!!

August 02, 2023

I purchased my XT5 Cadillac @ Colonial in 2019, had body work done there recently due to an unfortunate accident, and all I can say is I have had nothing but ABSOLUTELY AMAZING SERVICE, all around!! I would More

by LINDAJDRISCOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colleen? Body Shop 5 stars
August 02, 2023

I wont go anywhere else but colonial cadilac! Alex and peter are top notch and always make sure whatever I need is taken care of in a quick professional manner. Couldn’t say enough about this est More

by emmapf352000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Demartinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2023

Fast friendly perfect service all people involved did a wonderful job and treated me great As usual done quick and dependable Thanks All More

by JOHNZARRELLA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

Dealership is so good. .. if they suddenly became a dealer of a different manufacturer... I'd have to switch from Cadillac. More

by daniel@lordhobo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Demartinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

As always, everyone involved was very professional, courteous and knowledgeable. I appreciate everyone’s efforts during this process. More

by Ed41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2023

Everyone at Colonial Cadillac is so friendly and helpful. Alex the manager is a great guy and Randy goes out of his way to help whatever problem you have. All the employees are so customer service friendly More

by JDHOGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2023

Special thanks to John and Colleen in the Bosy Shop for taking good care of my car and of me, of course). Kuddos to you both! More

by Dr.D
Recommend Dealer
Yes
Employees Worked With
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John and Colleen in the Body Shop.
July 28, 2023

Service was fine--needed to make sure they did everything required for normal Maintenance. Assume they did. More

by wrrogow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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