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Colonial Cadillac - Service Center

Woburn, MA

4.7
956 Reviews

956 Reviews of Colonial Cadillac - Service Center

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August 30, 2023

I brought my xt4 that I purchased from Colonial in February back for its first oil change. It was a bad experience. The biggest issue was they lost my keys. More

by Meganpowers05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Renata Starbranch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Colonial Cadillac responded

Megan, Our apologies about your keys. I sent you an email as well today. This is not the normal here and reviewed with my valets, service writers, technicians, and recon department about the process of tagging and handling keys. Again my apologies. Alex Rogers 781-935-7000

August 28, 2023

Didn’t properly service the car, car left with service engine light still on, & rear break light interior compartment didn’t properly snap in. More

by brucenguyen365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Cascio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
2.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Colonial Cadillac responded

Thank you for speaking with me today Bruce. I will confirm your appointment and my apology about the check engine light coming on! Though its off now we will get it looked at to make sure there is no issues! Great hearing from you again!

Sep 05, 2023 -

Colonial Cadillac responded

Bruce I hope your visit went well on Saturday. We will let you know when the warranty part arrives. Thanks.

August 25, 2023

Professional Personnel, Professional Service! Renata Starbranch has my car serviced as if it were her own. Her attention to detail is outstanding! More

by IRISHSETDANCES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2023

I have always experienced excellent customer service. I’m happy and grateful for the outstanding care I have received. More

by KOKOMOU52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2023

Denise was great! Her customer service is outstanding from the drop off day until the pickup day. More

by rogeriarocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

Steve our sales man was very informative and did not pressure us to make the sale.steve in the financial development made it very easy .every one was nice and professional. More

by vinsmith59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2023

Bought two caddy’s there . Denise Leigh great Personality and professional. Greeters at drop off very professional And courteous More

by TEDDY.C.LEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2023

Denise was very friendly and helpful and kept me posted about how long it would take for my oil change. I was very happy with the service and it took less than half hour to complete it. More

by VIRTVAL1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2023

Service department was easy to work with. They serviced my car when scheduled at my convenience and had done in a remedy manner. More

by STEPHENGIARDINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2023

John and Colleen in the Body Shop are very helpful and really know how to get things done for the client. Assets to Colonial Cadillac! More

by Dr.D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Colleen in the Body Shop
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