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Colonial Cadillac - Service Center

Woburn, MA

4.7
960 Reviews

960 Reviews of Colonial Cadillac - Service Center

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September 04, 2023

Doing my state inspection here. Got complimentary car wash. Very nice and happy about it.... Recommended. More

by DESY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2023

Great overall TKS. VERY good customer service...and special TKS to Renata she's great ...good day. More

by EDMILSONDALPONT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Demartinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2023

The staff that works at Colonial is exceptional. Dave and sales Denise and service could not be more professional or courteous. I would not go anywhere else to purchase a car. The one I have now is More

by GOLFINGTOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2023

Peter is always very helpful and the customer service is excellent. I am never disappointed. More

by BNNBARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

I brought my xt4 that I purchased from Colonial in February back for its first oil change. It was a bad experience. The biggest issue was they lost my keys. More

by Meganpowers05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Renata Starbranch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Colonial Cadillac responded

Megan, Our apologies about your keys. I sent you an email as well today. This is not the normal here and reviewed with my valets, service writers, technicians, and recon department about the process of tagging and handling keys. Again my apologies. Alex Rogers 781-935-7000

August 28, 2023

Didn’t properly service the car, car left with service engine light still on, & rear break light interior compartment didn’t properly snap in. More

by brucenguyen365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Cascio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
2.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Colonial Cadillac responded

Thank you for speaking with me today Bruce. I will confirm your appointment and my apology about the check engine light coming on! Though its off now we will get it looked at to make sure there is no issues! Great hearing from you again!

Sep 05, 2023 -

Colonial Cadillac responded

Bruce I hope your visit went well on Saturday. We will let you know when the warranty part arrives. Thanks.

August 25, 2023

Professional Personnel, Professional Service! Renata Starbranch has my car serviced as if it were her own. Her attention to detail is outstanding! More

by IRISHSETDANCES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2023

Denise was great! Her customer service is outstanding from the drop off day until the pickup day. More

by rogeriarocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2023

I have always experienced excellent customer service. I’m happy and grateful for the outstanding care I have received. More

by KOKOMOU52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

Steve our sales man was very informative and did not pressure us to make the sale.steve in the financial development made it very easy .every one was nice and professional. More

by vinsmith59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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