Colonial Cadillac

You won't get treated better than this even in a TV Ad Put off buying a car since it is normally a painful experience - did my homework and approached several dealers and was beginning to feel the pain unt Put off buying a car since it is normally a painful experience - did my homework and approached several dealers and was beginning to feel the pain until I went to Colonial Cadillac in Woburn. The experience at Colonial was a pleasant surprise - everyone was nice - no trying to upsell or pressure sell me, and they really do everything to make sure you get the car you want and are happy with it, Dave Robinson, Alex and Matt and all the other people I interacted with were friendly, cheerful and a pleasure to deal with. More

What more can one ask for? I'm so lucky to have a dealership like Colonial Cadillac to handle my car needs. I have purchased several new cars from them over the years and each t I'm so lucky to have a dealership like Colonial Cadillac to handle my car needs. I have purchased several new cars from them over the years and each time was a great experience. I usually deal with John Bradley, and he's the best. After all these years I have the privilege of knowing most of the other salespeople, as well as John, and they are all friendly and helpful. I know they care about me. By the way, I have sent a few friends and family members there and they all told me they were happy with the way they were treated. Every one of them have gone back to Colonial time and time again. What more can one ask for! More

Very Pleased Old School Customer Service Excellance After my resent sales experience I was questioning my visit to the Colonial Cadilac service department for my inspection sticker and a problem with a After my resent sales experience I was questioning my visit to the Colonial Cadilac service department for my inspection sticker and a problem with a key remote. On a very busy Friday after work I was pleasantly greated by the service writer and professionally asked what I needed. The car was quickly inspected, the remote was re-programmed and the car returned to me. I was treated like a valued customer even though my used car purchase was not a cadillac. I will return for service as I feel the service department has concern and care for their customers. Thank you Colonial Cadillac Service Department. More

USed Car Purchase I found this 2013 Chevrolet Volt (Base) online at Colonial Cadlilac. I was contacted via e-mail by Randy Kink very quickly and responsively and the a I found this 2013 Chevrolet Volt (Base) online at Colonial Cadlilac. I was contacted via e-mail by Randy Kink very quickly and responsively and the appointment to see the car was done very nicely. This is where disconnects started. I was sent to a new salesperson when I got to dealer to test drive vehicle. The car was not ready when I arrived but soon after it arrived and we went for a test drive. The car was clean and I was presented a copy of the car fax report upon request. I was not sure about the car and was presented the opportunity to take the car for the day for evatuation. I came back the next afternoon to take the car for a longer test drive. Upon inspectionI noticed that the car had mis-matched tires a missing cargo net, oil that had only 15% life, missing owners manuals and a missing antenna. I made an offer and asked for oil chage, cargo net and owner manuals. My salesperson was in the dealership for help to another customer but had to leave before my offer was accepted or rejected and I was passed off to another sales person. The offer was accepted, so I handed over my license plates and I was promised an owners manual and cargo net The best experience at the dealership was with the finance person, he was great, very professional and detailed, all the paperwork was ready, and the prosess took just 20 minutes. . I was to pickup the car two days later. and I was asked to contact my insurance company as it was a vehicle transfer of registration. I contacted my insurancecompany the next day and told them Coloniail Cadillac would be contacting them. I arrive to pick up the car, with no reqistration or paperwork, my salesperson was not available and anothe sales person was there to hand me the keys. There was no questions asked about the car and how it worked . I was just told I was all set and that when the registration arrived I could come in and pick it up. I did not get owners manuals, cargo net, antenna is missing, and one of the key remotes does not work. I was contacted two days after the sale not to be asked how I like the car but was chastized that the insurance company had not contacted the dealership and was told it was my job to contact them. I had already receive a e-mail from my insurance company with my new policy. I will update this review if the dealership gets better, however right how I feel as if as a used car buyer I was just a profit on their books. Also the salesperson experience is very poor at Colonial Cadillac. The sales manager "Alex" was very personable and friendly, however his staff members dropped the ball. More

Completely Satisfied - Amazing Experience The entire staff made this new car purchase exciting, smooth and comfortable. I have been through many Cadillac buying transactions in the past, and The entire staff made this new car purchase exciting, smooth and comfortable. I have been through many Cadillac buying transactions in the past, and this experience is the best of them all. Each Staff member I met with knows there product and most of all there professionalism. Hands down, Colonial Cadillac is worth going to. More

Absolute Excellence I have been working with Colonial Cadillac previously Olsen Cadillac for many years and have had nothing but great services in ALL divisions Receptio I have been working with Colonial Cadillac previously Olsen Cadillac for many years and have had nothing but great services in ALL divisions Receptionist, Sales, SERVICE "Joanne & Matt are UNBELIEVABLE", even the Billing desk deserves recognition as they have always been kind, caring, and pleasant. I recently traded in my SRX and purchased another one the entire process was Fair and efficient. I would never do business with another dealership as they would not be able to measure up against the Team at Colonial Cadillac. More