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Colonial Cadillac

Woburn, MA

4.7
1,339 Reviews
Welcome to Colonial Cadillac We've been putting Dreams in driveways since 1963! We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.
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201 Cambridge Road

Woburn, MA

01801

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Showing 1,339 reviews

August 30, 2021

They’ve had my car for several weeks to identify and fix several concerning issues. My car is headed back to me tomorrow without anything fixed or identified. I’ve been told there is a system update coming More

by EMBERTODD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denise Leigh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Colonial Cadillac responded

Ember, I was made aware of your current situation. We will work closely with the manufacture and keep you informed when the update is available. I hope Randy and my staff did everything we can control in the situation. I apologize about your frustration. I am open to getting you out of your current lease at my expense. If this is an option you would like to take please contact myself or Randy to discuss.

Aug 30, 2021 -

EMBERTODD responded

Randy has been very courteous, but has not been able to identify the actual source of the problems. This is unfortunately NOT a lease. It was a purchase with a lot of money down. The current "solution" by the service department when I have repeated issues is, "when do you want to bring it in to have it fixed?" The larger issues is, the same things keep happening over and over again and eventually, it will not be under warranty. Then I will be stuck with a lemon and have to constantly pay out of pocket to fix the issues. Would be interested to see what you could do for me in terms of trade-in and purchase of a newer (non-lemon) year XT4.

August 30, 2021

Good people great place very knowledgeable. Time spent explaining things to you was very impressive All areas waiting sitting and sitting and shop was exceptionally clean More

by Jc. CINDY MARCHANDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Bussa , Renata 👍, Andrew Mackillop, Rick Melendy
August 28, 2021

I would like give it a ten if I could. Great dealership from sales t service. My buying experience was great. I was in service for my 1st oil change My service advisor Denise Leighwas so friendly and nice, More

by George Dow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2021

Always prompt with appointment time. Got me in in out for routine maintenance. Service staff keeps you informed. Professional and friendly!! Returned my vehicle cleaner that how I brought it in. P More

by William.j.wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2021

Very professional, organized, and knowledgeable.. Everyone was helpful throughout the trade in / buying process. Love the car!!! Would definitely recommend the dealership to family, and friends. More

by MILAL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Latores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Sousa
August 27, 2021

Peter got my car in for the service it was due for and had the car back the same day. Always a great experience at Colonial Cadillac. More

by MARYJANEMNM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2021

They fixed my car quickly on the scheduled date so that I could have it back for the afternoon. I don’t have six more words. More

by MMMDDD15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Aylward
August 26, 2021

Great experience at this dealership since 1997. Have Great experience at this dealership since 1997. Have purchased 3 Cadillacs here and always very satisfied. (John Bradley). Service Department and b More

by BJPJRI9C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renata Starbranch , Christian Aylward
August 25, 2021

Excellent service, as always! Denise is great to work with -- always helpful and courteous, and takes the time to tell me what is happening. Top notch! More

by MBONACCI13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2021

Recently had some major repairs done! Maintenance technician Dave explained everything. Great guy! Estimated repair cost was accurate. Peter and Denise are always pleasant and helpful! More

by PJS916
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward, Andrew Mackillop
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