Cobb County Toyota

I would have given Toyota a rating of five stars had my experience not included management involvement and the fabulous reminder of how big business works. My story begins before Thanksgiving when my daug experience not included management involvement and the fabulous reminder of how big business works. My story begins before Thanksgiving when my daughter’s car broke down two hours away from her home. I called and spoke to a Toyota service department and was told they could help. I had the car towed there the next day. The service department was extremely helpful in every way. Due to the state of the country the parts Toyota needed were still nowhere to be found. After eight weeks without a car for my daughter, I reached out to see if I could maybe have a loaner vehicle to await the impending repairs. I was told that they would check, but were hopeful that they could help. I was thrilled when I got a call from Toyota saying that they would indeed, give me a loaner. I made arrangements to pick it up the following day. My daughter, having been without a car, took a greyhound bus to Marietta. Pretty scary experience for a young woman who traveled through a major city hub alone. I picked up the loaner without a hitch on a Friday. Everyone was extremely helpful and it truly was a five star rating experience. I gave my daughter my car and she returned safely to her home. On Tuesday, I received a call from middle management stating that they (Toyota service department) had made a mistake and that they would need the loaner car back immediately. They further said that they would not be able to help me with my car. I was quite upset and asked to speak to another person in management. I was called back by a general manager who informed me that I had not done business with Toyota in 13 years and therefore was not a priority consumer and they could not give charity. There it is. Data. What we have become. We are not human beings with stories and intertwined histories anymore to upper management of large corporations. We are just data. I had to struggle again and ended up buying another car the next day. I could not in good conscience do business with this company under the management of someone who held their employees under a tyrannical leadership style. Additionally, that they refused to help because I had not bought from them in some time really speaks to their own low expectations for the longevity of their vehicles. They expect them to break in less than 13 years. This is why I will give the lowest rating possible with a strong warning to all who seek to do business with Toyota. Beware. More

I recently purchased a 2021 RAV4 hybrid at Cobb County Toyota and was well pleased with my experience. I would like to thank my salesperson James Osby who was very knowledgeable and helpful throughout th Toyota and was well pleased with my experience. I would like to thank my salesperson James Osby who was very knowledgeable and helpful throughout the entire buying experience. More

Cobb Co Toyota is by far the best dealership I have ever walked into!! They are friendly caring and eager to Make you Happy with what you want I want to Thank Jonah who worked so hard to take care of what walked into!! They are friendly caring and eager to Make you Happy with what you want I want to Thank Jonah who worked so hard to take care of what I wanted I appreciate you so much Love my 2022 Camry!!!! God bless you!!!! More

Really appreciate the clarity and transparency in all process Mark answered all my questions, I am very happy with my New Highlander 🙂 process Mark answered all my questions, I am very happy with my New Highlander 🙂 More

Dealership employees were friendly & very helpful in me selecting my Tacoma. Third Toyota purchased from Cobb County Toyota they are far above the other dealerships! selecting my Tacoma. Third Toyota purchased from Cobb County Toyota they are far above the other dealerships! More

Mark Kligerman was my salesperson and Brad Magerl was my finance dude. great experience. 10/10. this is a great place to buy a car. no dealership fees and added stuff just msrp. it was awesome. finance dude. great experience. 10/10. this is a great place to buy a car. no dealership fees and added stuff just msrp. it was awesome. More

Great customer service. Henry claude was great to work with. Great prices. Highly recommended. Good with. Great prices. Highly recommended. Good More

Great customers service! They did a awesome service! It was our first time there, they treated us their priority. Thank you! was our first time there, they treated us their priority. Thank you! More

Like others in these reviews made an online appointment for an oil change. Never clicked on link "First come first served." Like others got an email confirming appointment but when I arrived at the dealers for an oil change. Never clicked on link "First come first served." Like others got an email confirming appointment but when I arrived at the dealership got the 3 hours wait message from the appointed service advisor. I bought my vehicle here 16 years ago and have had it serviced here. Used to be if you had an appointment you were in/out in about an hour, maybe hour and half at most. I can understand the wait if I simply drove in off the street. Not a good way to keep customers. The dealer who services my other vehicle (non toyota) oil changes with an appointment their goal is to have you in and out in 1 hour. Will not be back to Cobb County Toyota I can do the oil change at home faster myself. More

Sent two e mails. I was never contacted back. If the vehicle was not available, why can’t they simply respond with that fact? vehicle was not available, why can’t they simply respond with that fact? More