Cobb County Toyota

I actually chose the car I did for the dealership. We've had Toyotas for years, so started here when looking for new car. I went to other dealerships (not Toyota) to look at other favorite models, and We've had Toyotas for years, so started here when looking for new car. I went to other dealerships (not Toyota) to look at other favorite models, and though I thought highly of the other cars--maybe even preferred many aspects--I decided in the end that I wanted to stay with what I knew as a phenomenol dealership to do business with. (My experience at other dealerships fell short. I felt they'd prefer I shop online and not bother them!) Merrick Shaw is a super sweet salesman who didn't hurry me or make me feel stupid, nor did he seem in any way like he was trying to "sell me." (Toyotas really do sell themselves; the salespeople at this Toyota seem confident in their product and their dealership, so there's not the phoniness you find elsewhere.) The "closer/paperwork guy" (sorry that I forget his name) was also a kind man who was respectful of our choices and I think advised us well. More

Bang Vu Trien Tran I like your services, i'll be back to you to buy 1 or 2 cars. I hope I can work with Mr. Tony Cloud and Mr. Brad Magerl I like your services, i'll be back to you to buy 1 or 2 cars. I hope I can work with Mr. Tony Cloud and Mr. Brad Magerl More

Incredible Customer Service I began my search for a truck 4 days ago ... wow that was quick. We looked at and test drove two different vehicles (Toyota Tundra and the Chevy Silve I began my search for a truck 4 days ago ... wow that was quick. We looked at and test drove two different vehicles (Toyota Tundra and the Chevy Silverado). Both were comparable in price, however my experience at Cobb County Toyota, once again, was an extremely pleasurable experience. This is not usually the case when you purchase a vehicle, but for the third time, our experience at Cobb County Toyota not only met our expectations, but surpassed them in a very big way. Our salesman, Grant Guzowski is extremely knowledgeable about the product offered as well as the competitors. We are Cobb County Toyota customers for life. More

easy breezy My previous car was a Rav4. I was in a roll over accident and the car was totaled. my father went to the dealership because we used them before. He ch My previous car was a Rav4. I was in a roll over accident and the car was totaled. my father went to the dealership because we used them before. He check out cars, received information with Derrick Wynn. He was able to settle most things, so all I had to do was go the the dealer after work and pick out the color, finalized forms and drive away. More

On Friday afternoon, my check engine light came on. I called Cobb County Toyota and spoke with Steve who told me to come right down. Upon my arrival, Steve greeted me and quickly took my vehicle into the called Cobb County Toyota and spoke with Steve who told me to come right down. Upon my arrival, Steve greeted me and quickly took my vehicle into the shop for diagnosis. The repairs could not be completed until the following morning, so Steve provided me with a loaner car to drive until my vehicle was ready. I am pleased with the level of service that I received, and would recommend Cobb County Toyota to anyone. More

Fast, friendly, awesome customer service. Had a service done and they fixed something that nobody else could figure out. They did a great job and has always done it for my family done and they fixed something that nobody else could figure out. They did a great job and has always done it for my family More

This is the third car I have purchased at Cobb County Toyota. Each time has been a pleasant experience. No games just straight forward business. Rob Warren was my sales person, and he bent over backwards Toyota. Each time has been a pleasant experience. No games just straight forward business. Rob Warren was my sales person, and he bent over backwards to find the car I wanted at a fair price. I also use there service department for my three Toyotas and a Lexus. Zack always takes great care to service my cars without ever trying to sell me something I dont need. All and all this is a five star dealer that I have been using for over ten years. More

The customer service was amazing and the process was easier than I thought it would be. Everyone was so friendly and inviting. It was easy to know where to go and what to do. easier than I thought it would be. Everyone was so friendly and inviting. It was easy to know where to go and what to do. More

Horrible Service Last week my wife scheduled and brought Horrible Service Last week my wife scheduled and brought our 2013 Toyota highlander in for it’s first 5000 mile check up. From my experience with pu Horrible Service Last week my wife scheduled and brought our 2013 Toyota highlander in for it’s first 5000 mile check up. From my experience with purchasing my Highlander I had no doubts that my car would be in the right hands with Cobb County Toyota, I was sadly mistaken. My wife who is 8 months pregnant brought in our car, her service writer on this visit was Zach Claybrooks. My wife informed Mr. Claybrooks that she only wanted an ASE certified mechanic to work on our car. ASE stands for Automotive Service Excellence, people with these certifications are highly trained and can be trusted with their knowledge and integrity to do the job right. After servicing our Highlander I spoke with Mr. Claybrooks on the phone and asked him to make sure during the process of rotating my tires that nothing was scratched or damaged since my wife couldn’t bend over to inspect herself. I was told that everything went well and to bring the car in again for it’s 10,000 mile service. Once I arrived home from work later that day I noticed getting out of my car that one of my wheels were scratched, this was very obvious. When I started looking further All of my wheels were damaged badly and looked like someone blatantly did the damage. It looked like a “Nascar” pit crew had put my wheels on. Not only were my all of my wheels scratched and damaged, but there was also grease on the door and floor mat. I brought my car in the next day and spoke with Mr. Claybrooks about the damage. Jimmy Smith who is the assistant service manager informed me to drive the car in for inspection. Once inside they evaluated the obvious damage to my Highlander. Mr. Smith informed me that I would have to come back and speak with Dennis Zullo to approve replacing my wheels. Mr. Smith was not “ Customer friendly” and was very rude and disrespectful to me. I asked Mr. Smith to document the damage so I had it on paper when I returned, I was told “I can’t do that.” When asked again Mr. Smith seemed like I was more of a nuisance than a customer and begun writing down on the back of a business card about my visit, not at all professional. Finally Zach Helped with writing an invoice to show I was “ In the service department” and printed an invoice for me to return. Today I called and contacted Dennis Zullo “ Service manager” to properly assess this situation and get this resolved. Mr. Zullo’s only option was for me to set up an appt. with a wheel doctor to look at and fix my wheels. I informed Mr. Zullo that this to me was not an acceptable way to repair my wheels and that I wanted them to be replaced. Once again I was met with a negative attitude and complete disrespect about my situation. I informed Mr. Zullo that I dind’t want someone to sand and paint my wheels to fix them which in turn ruins the integrity and balance of my wheels, but he insisted that was all he could do to help me. On Cobb County Toyota’s service web site it states,” We have an outstanding reputation in customer satisfaction as an 18 time Toyota President’s Award Recipient. This prestigious award is only offered to dealers that maintain the highest levels of customer service.” As it stands I wouldn’t bring my car to have any service performed at this location because of the bad Customer Service and damage of my $40,000 vehicle. Mr. Zullo did contact me back and informed me that after thinking about this situation he wanted to go ahead with sending me new wheels for my vehicle. He also explained that no ASE certified technician touched my car and that the protective sockets used to do wheel rotations were all broken. For such high qualifications and awards you would think the customer would be taking care of and technicians supplied with the right tools to work on these vehicles. I had to take off two days of work and talk to 3 different people before finally getting this resolved, not to mention having to get my car detailed to remove grease. Even though the problem is fixed I wouldn’t recommend anyone to ever have service done at Cobb County Toyota. Sincerely James Miller More

Our experience at Cobb County Toyota was excellent in every respect. Every employee we encountered was friendly, helpful and knowledgeable. We received exceptional service from salesperson Greg Munroe w every respect. Every employee we encountered was friendly, helpful and knowledgeable. We received exceptional service from salesperson Greg Munroe who took us through the car's features, answered all our questions and handled all the paperwork with speed and efficiency. George Rollins oversaw the sale from start to finish in a most professional manner. We would highly recommend this dealership. More