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Coastal Kia - Service Center

Wilmington, NC

4.8
3,298 Reviews

3,298 Reviews of Coastal Kia - Service Center

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June 05, 2024

Thank's so much for the fast, friendly, and great customer service. I really appreciate it. More

by saraclifton1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Coastal Kia responded

Our pleasure! Thank YOU for the five star review and gracious feedback. We are thrilled to hear our service team exceeded your expectations. We sincerely appreciate the high marks and compliments for our team. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

June 05, 2024

Friendly folks, easy to deal with. Pleased with my first-time experience here. Thank you! More

by BBELINA16
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parker Martin
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Jun 06, 2024 -

Coastal Kia responded

Great news! We are thrilled to hear you enjoyed your first visit to Coastal Kia! Thank you for the five star review. We love the feedback including, "friendly folks, easy to deal with." It was thoughtful of you to go online and rate your experience. Thanks again.

June 04, 2024

Very pleased this time all the parts were in stock and the job was completed on time More

by MAYFIELDGENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and gracious feedback. It was thoughtful of you to give our Service Consultant Darren Gokey such high marks. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

June 04, 2024

Fast friendly service. Easy to book appointments Service done on time and for what was quoted More

by JENNIFERSTEVANOVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and high marks for our Service Director John Wigger. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "fast, friendly service...easy to book appointments." It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

June 03, 2024

The service was bar none! I left with peace of mind and a clean car! More

by jjdeen74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Coastal Kia responded

Wonderful news! We sincerely appreciate you going online and sharing your recent service experience. Thank you for the five star rating. We are thrilled to hear you were able to take advantage of our courtesy wash program. Please do not hesitate to reach out if you need us. Thanks again!

June 02, 2024

Very clean Very professional Very courteous On time Good coffee Reasonable pricing Very good people More

by DONMCKENZIE1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Coastal Kia responded

Thank you for the five star review and gracious comments. It was thoughtful of you to go online and rate your recent experience. We appreciate the high marks for our Service Consultant Sam Weisman. Thank you for choosing Coastal Kia for your automotive service needs.

June 02, 2024

Very quick with their service and always returns my car freshly washed. Very clean waiting area. More

by KMARTIN37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Coastal Kia responded

Great news! We appreciate the five star review and high marks for so many of our team members. We love the feedback including, "very quick with their service and always returns my car freshly washed." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

May 31, 2024

Pleasant waiting area. Well equipped with complimentary snacks, beverages. Receptionist pleasant. Gary? Took time to come outside to tell me car ready. More

by annjschirripa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our facility. It was thoughtful of you to give our Service Consultant Gary Nelson such high marks. Thank you for choosing Coastal Kia for your automotive service needs.

May 31, 2024

Good people, good car care - our service was easy to schedule - all done well. Darren was a pleasure to deal with More

by jarboe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for our Service Consultant Darren Gokey. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to rate your recent service visit and we appreciate it. Thank you for choosing Coastal Kia!

May 31, 2024

I had a vehicle recall scheduled to be done. I scheduled the appointment a week in advance. I live in Southport, so when I arrived, I was pleased that my vehicle was the only one in the servic More

by JRSPBS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Weisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Coastal Kia responded

We apologize for the confusion and inconvenience. Thank you for speaking with our Service Director John Wigger. We are here to help. Please continue to reach out to Mr. Wigger at 910-408-0100 as we reschedule your visit. Thank you for your patience.

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