Coastal Kia - Service Center

My service manager was a great communicator and answered my technical questions without hesitation. I am however dismayed that management felt the need to add a surcharge for use of a credit card. I have my technical questions without hesitation. I am however dismayed that management felt the need to add a surcharge for use of a credit card. I have always spoken highly of the dealership, even when I was charged a $9000.00 premium over sticker price, but using the ruse of a surcharge of 3% to pay for a cost of doing business seems lame. The dealership is not Cracker Barrel and should not act like it is. Otherwise see you in 3 months. More

I have bought 3 cars from this dealership over the years so I have been a customer since before it was Coastal Kia. Sam, Bob, and Gary have always been great to work with. Sam assisted me this time and he w so I have been a customer since before it was Coastal Kia. Sam, Bob, and Gary have always been great to work with. Sam assisted me this time and he was great as usual! My car was ready earlier than expected, which was a plus. More

People were friendly. The place was nice and clean. Service was relatively quick. Had free snacks. The place was nice and clean. Service was relatively quick. Had free snacks. More

Friendly and professional staff, fast service and complimentary drive home while the driver was a delight to converse with. Thank you for the great experience. complimentary drive home while the driver was a delight to converse with. Thank you for the great experience. More

I came in to get my car inspected, I’ve recieved roughly 20 calls regarding “get your car appraised we’re looking for Kia souls” so I decided why not, I was moved to a car salesman, who showed me 3 cars, an 20 calls regarding “get your car appraised we’re looking for Kia souls” so I decided why not, I was moved to a car salesman, who showed me 3 cars, and I test drove them although nothing I saw really impressed me. But we went back inside he said “choose 1” and then I said I had to go to work and I got up and he said wait here, so I did, I didn’t want to be rude, and then I was promised things I did not get, such as money back from my trade in, which I told him I wanted, he brushed over that part, then he promised me I could unlock my car with my phone, but couldn’t do that with the Kia niro LX. 30000 dollar car that can’t do that? What the xxxx? Anyways I had three people telling me “buy this car” “buy this car, here’s the price” I wanted to leave to go to work but I was already late at this point. I told them I didn’t like the color, but I liked that it was a hybrid. “Well here’s what we can offer you, I knocked out 7000 dollars off of the price for you” and I don’t know why I said yes, because I didn’t like the car, that’s my fault but they kind of knew I didn’t want the car, they could tell I was really nervous. We go through all the paperwork, and I didn’t have a smile on my face but I was already this far in, I should have walked away but I felt like I couldn’t. I ended up getting to work 2 hours late. And I hated the car, the color didn’t feel like me and I know it was stupid but I think the real reason why I hated it was because I felt like I didn’t choose it, it was just chosen for me. I had so many emotions going through my head that day I felt like I was having a mental crisis. At night, I called up the Kia connect and was on the phone for over 20 minutes for them to tell me that my car does not work for Kia connect, I was pissed, the guy was trying to calm me down, I told him “I know this is not your fault but I f***ing hate this car” and started looking online at other cars you guys had for sale. And since it was so late you weren’t open I left an email saying I hated the car can I come in and switch it out. I arrived when you guys were open the next day saying I hate this car, what can you do for me, I researched all the cars on your website, and chose the white Kia niro EX ( I would have liked some more color options but what can you do about that?) and throughout the whole time they said “I don’t think we can do this there is no grace period in North Carolina” but I knew that they could do something because they sold me the car. You guys do not want a bad review because it would mean someone would get fired which I don’t want to happen. Ultimately I exchanged the LX for the EX and I felt a lot better because I felt like I chose the car and didn’t feel pressured in the moment to buy a car. The 600 dollar monthly payments will be very tough, as that’s wayyy too much money for me, I grew up in a home the size of a trailer. But I signed the documents, and i’m no longer hating the car I bought. All in all, the salespeople were doing what they were told to do, it was me who hated the vehicle, signed the documents, stayed late and missed a few hours of work, and didn’t keep on asking questions. I can’t get mad at Kia or the salespeople for that. More

We’re very polite and nice. The place was well clean and was done at reasonable time as he said The place was well clean and was done at reasonable time as he said More

Absolutely the best dealership I’ve ever been to. The service department customer service representative Sam is awesome The service department customer service representative Sam is awesome More

The service is always friendly and informative. The service agents are always attentive to ensuring I am comfortable and understand what is going on with my car. The service agents are always attentive to ensuring I am comfortable and understand what is going on with my car. More

Everyone was kind and helpful. It didn’t take too long. Overall it was a great experience. It didn’t take too long. Overall it was a great experience. More

Pleasant, knowledgeable and non pushy sales personnel. Easy to deal with no pressure. Service Department is friendly and keeps the customer in the loop as the vehicle is being serviced. Easy to deal with no pressure. Service Department is friendly and keeps the customer in the loop as the vehicle is being serviced. More