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Coastal Kia - Service Center

Wilmington, NC

4.8
3,233 Reviews

3,233 Reviews of Coastal Kia - Service Center

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May 10, 2024

They were very nice to work with and very helpful. It was nice to get a free car wash More

by SAMBONIE47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Coastal Kia responded

We sincerely appreciate the five star service review and high marks for our Service Consultant Bob Tomlin. We love the feedback including, "they were very nice to work with and very helpful." We are thrilled to hear you were able to take advantage of our complimentary car wash. Thank you for choosing Coastal Kia for your automotive service needs.

May 10, 2024

Darren and the entire service department are always honest, professional, kind, thorough, courteous, and right on time! Thank you! More

by ROBERTS.JENNIFER23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star service review. It was thoughtful of you to mention our Service Consultant Darren Gokey by name. Thank you for your trust and kind remarks. We are here if you need us.

May 09, 2024

Staff was very attentive and helpful! My car was finished much quicker than the estimated wait time which was a nice surprise as well! More

by meagandixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Coastal Kia responded

Great news! We love hearing our service team exceeded your expectations. Thank you for the five star review and for choosing Coastal Kia for your automotive service needs.

May 09, 2024

Coastal Kia treats you well, explains items thoroughly and stands behind their work. Appreciate the complimentary car wash as well More

by New to NC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Coastal Kia responded

Great review! Thank you! We sincerely appreciate the five star service review and amazing compliments. We love the feedback including, "Coastal Kia treats you well, explains items thoroughly and stands behind their work." Thanks again! We are here if you need us.

May 09, 2024

Dependable and an accountable auto dealership that values its patrons. There service is excellent, right! More

by devonna_coward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and amazing comments. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

May 06, 2024

The service department was knowledgeable and the repairs needed were completed quickly and covered by warranty so that’s always a plus!! Gary kept me informed and updated and the vehicle was ready when prom More

by CHUNTER61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review. It was thoughtful of you to mention our Service Consultant Gary Nelson by name. We love the feedback including, "Gary kept me informed and updated and the vehicle was ready when promised.!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

May 06, 2024

Very friendly and willing to make sure that the customer experience was full filed to the customer’s satisfaction. More

by BOSREPAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and high marks for our Service Consultant Sam Weisman. It was kind of you to go online and rate your recent service experience. Please do not hesitate to reach out if you need us. Thanks again!

May 06, 2024

always friendly and easy going. Never request a certain rep because they are all very tentative to your needs. More

by VERZAALSFLORIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We appreciate the high marks and kind feedback. We are here if you need us. Thanks again!

May 05, 2024

Thank you Coastal Kia! And, special thanks to Gary! I truly appreciate Gary's kindness and patience with answering all my questions and keeping me informed of what my vehic More

by SD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Coastal Kia responded

Great news! We are thrilled to hear you "love your Kia!" Thank you for the five star review and heartfelt testimonial. It was thoughtful of you to mention our Service Consultant Gary Nelson by name. Thank you for choosing Coastal Kia for your automotive service needs.

May 04, 2024

Bob was quick to let me know what the problem was and how he fixed it. More

by rohrerp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Coastal Kia responded

Great news! We appreciate the five star service review. We love hearing our Service Consultant Bob Tomlin exceeded your expectations. Thank you for your loyalty and trust. Please do not hesitate to reach out if you need anything. Thanks again!

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