Coastal Kia - Service Center

Very respectful and helpful. They are attentive to your needs and they explain everything to you about your car repairs. They are attentive to your needs and they explain everything to you about your car repairs. More

Coastal Kia and their Service Center, has my rating of 5 stars on every visit, consistent in all aspects of managing my car maintenance; Customer service is outstanding, especially with Sam Weisman, who gi stars on every visit, consistent in all aspects of managing my car maintenance; Customer service is outstanding, especially with Sam Weisman, who gives utmost attention to my needs and the priorities of keeping my car in top shape; I appreciate his emphasis on safety concerns, letting me know which check-ups are most necessary; I feel confident when driving away, that my car has received the best service in town. More

Very welcoming, friendly and professional. Facility is spotless. Comfortable waiting area with ample beverages and snacks. Phone, tablet and laptop charging available. Service desks and rep Facility is spotless. Comfortable waiting area with ample beverages and snacks. Phone, tablet and laptop charging available. Service desks and reps do a great job. Excellent teamwork throughout. More

Coastal Kia is Prompt and organized in handling my maintenance and recall issues. Professional personnel throughout. maintenance and recall issues. Professional personnel throughout. More

Friendly knowledgeable professional Great representative for your dealer. Follow up call was appreciated Good customer service representative for your dealer. Follow up call was appreciated Good customer service More

Everyone is always very friendly and accommodating! My questions are always answered and I always leave feeling confident that my issues will be resolved! My questions are always answered and I always leave feeling confident that my issues will be resolved! More

Coastal Kia is completely reliable. From owner, Pat and hus assistant, Peggy to the very best Service Manger, John Wigger and his service advisors. There is a comfortable waiting area From owner, Pat and hus assistant, Peggy to the very best Service Manger, John Wigger and his service advisors. There is a comfortable waiting area and shuttle service if needed. I drive 1 hour and 45 minutes for service because it's the only Kia dealership I trust. More

Actually, looked forward to going. Staff is always great and I got to eat snacks and have a couple of hours of time to myself while a recall problem was fixed. Had a free car wash, too Staff is always great and I got to eat snacks and have a couple of hours of time to myself while a recall problem was fixed. Had a free car wash, too. ( the wife) :) More

Everyone was very nice and respectful. I made my service appointment online and got a confirmation and reminder but when I showed up at the appointment time, my reservation was not there. I made my service appointment online and got a confirmation and reminder but when I showed up at the appointment time, my reservation was not there. The manager fit me in and was very sorry. Overall a great experience. Stacey Poindexter. More

A time-wasting run-around! Ordered a part to correct a potentially dangerous defect THAT KIA ITSELF HAD IDENTIFIED! Appointment made and (theoretically) replacement part orde Ordered a part to correct a potentially dangerous defect THAT KIA ITSELF HAD IDENTIFIED! Appointment made and (theoretically) replacement part ordered well in advance. Dropped off the car as scheduled, and waited, and waited, and waited. First, the story was "we don't have the part." Then the story was "we ordered the wrong part." Blame shifted to the regional office and the computer system -- ANYONE BUT the people actually responsible! Waited some more to order the correct part when, MIRACLE OF MIRACLES, it turned out they DID have the correct part all along! Waited again for the work to FINALLY BE DONE! Of course, all through the comedy of errors (to be kind and not profane) the service manager who was actually responsible for the mess had disappeared from view! Hiding in the back, perhaps? Yet another mess at an incompetent NC Kia dealership (zero for three attempts, so far). More