Coastal Kia - Service Center
Wilmington, NC
3,348 Reviews of Coastal Kia - Service Center
As always the service and communication along with the kindness and understanding of the department are the best I’ve experienced any where kindness and understanding of the department are the best I’ve experienced any where More
Coastal Kia has take great care of my wife and her sorento. It’s nice knowing that her car is being maintained by professionals that make sure her and our children are safe when driving. sorento. It’s nice knowing that her car is being maintained by professionals that make sure her and our children are safe when driving. More
Wonderful people wonderful customer service not really much to say other than that being said.. much to say other than that being said.. More
Takes too long to get an appointment for service and not enough discount coupons to help with your repairs. enough discount coupons to help with your repairs. More
Came in for a recall on a Monday with a confirmed appointment via web site. Arrived 1/2 hour early and was told my appointment was not in the system and the part had not been ordered. My service ad appointment via web site. Arrived 1/2 hour early and was told my appointment was not in the system and the part had not been ordered. My service advisor Sam Weisman told me to come back in on Thursday, no appointment, by 10 am and he would take care of it. I did, and he did. I was told maybe 2 hrs to fix the issue and do an oil change. I was out in 1 hour! Way to go, Sam!! More
The service was fast. free wash was just spraying car down with water from results. Took them a few mins to find my car when done. Cruise control was not working after ser free wash was just spraying car down with water from results. Took them a few mins to find my car when done. Cruise control was not working after service due to disconnect if battery and not informed it would have to reset More
Great service! ! Not only did they squeeze me in when they were booked full for the week, they also found the issue that we were having that another KIA dealer could ! Not only did they squeeze me in when they were booked full for the week, they also found the issue that we were having that another KIA dealer couldn’t find!! More
I love this dealership. They are always so nice and helpful. They always go out of their way to make sure you are satisfied. They are always so nice and helpful. They always go out of their way to make sure you are satisfied. More
I am trying to make this car last until combustion engines are illegal. The KIA service dept.is helping me do that . Appreciate their great service. engines are illegal. The KIA service dept.is helping me do that . Appreciate their great service. More
Jury is still out been there twice waiting each time around 2 and a half hours. Nothing has been fixed apparently a difficult issue to diagnose. Going back for a third time with an other part ordered. M around 2 and a half hours. Nothing has been fixed apparently a difficult issue to diagnose. Going back for a third time with an other part ordered. My biggest disappointment is they do not offer a loaner vehicle (I live 55 minutes away). More