Coastal Kia - Service Center

Very polite and professional. Easy to set up an appointment in a timely manner. Was able to do “add ons” like a state inspection at the last miniute. Easy to set up an appointment in a timely manner. Was able to do “add ons” like a state inspection at the last miniute. More

Excellent top notch best of the best service treated with respect and complete transparency thank you respect and complete transparency thank you More

Great service and customer service given Love the courtesy shuttle Nice waiting room with great snack options courtesy shuttle Nice waiting room with great snack options More

Quick professional and helpful. Explained I needed a few things done and didn't have time. I took the car to Jacksonville and hated the experience. So even though it's farther to go Explained I needed a few things done and didn't have time. I took the car to Jacksonville and hated the experience. So even though it's farther to go to Wilmington that is where I will go from now on. More

I took in my 2022 Kia Sorento back in April with a stalling issue. I was told if the check engine light wasn’t on (which it wasn’t) there wasn’t much that could be done for me. They still checked my c stalling issue. I was told if the check engine light wasn’t on (which it wasn’t) there wasn’t much that could be done for me. They still checked my car out and told me nothing was wrong. Fast forward to June and the issues continues. I call again and explain the issue is still happening, this time they ask for video proof (meanwhile all they had to do was actually drive the car) After waiting another week for an appointment the car finally goes in and the mechanic determines it is a bad transmission. At this point I am 47 miles OVER the factory warranty and have a trip schedule in just days. To say I was frustrated was an understatement. To make matters worse the service guy helping me - Gary - was extremely rude and flustered when he called to tell me this. He also offered no additional help or information about a loaner car. When I got to the dealership to speak to him and retrieve stuff out of my car he was still rude and flustered. I am an extremely patient person when it comes to service people and stood quietly until he could help, which he didn’t. Another service rep came to help and when we walked over to their desk Gary began shouting the information I was waiting on across the room. I would say maybe Gary was having a bad day when I stopped in, but the phone communication after my car was in the shop continued with me feeling like I was the burden for calling for updates. He also made me feel like once my car was done I had to immediately return my rental back. I was on vacation at this point and had expressed that to him several times before I left and before work was started on my car. The feeling of potentially having to pay for a rental car while on vacation was stressful. Overall a very different experience at Kia than other dealerships I have been with in the past. More

This is the best auto dealership I have ever been associated with my entire 24 years in this country. Everyone is friendly and helpful. associated with my entire 24 years in this country. Everyone is friendly and helpful. More

I am very pleased with the Kia service center. Eeveryone is very friendly and very professional. Darren was a cool guy and he answered my questions. He`s smart and he earned my trust. It was a ve Eeveryone is very friendly and very professional. Darren was a cool guy and he answered my questions. He`s smart and he earned my trust. It was a very good experience.I like that you have a maintenance schedule . Richard Rosati More

I called for a recall on my Forte, was told that the part needed to be ordered, and made the appointment for 2 weeks out. When I arrived, I was told there was another recall and that work would done as well. needed to be ordered, and made the appointment for 2 weeks out. When I arrived, I was told there was another recall and that work would done as well. When I picked up the car, I was informed that the original recall service had not been done because the part was a special order and needed to be ordered. What? Why wasn't it ordered when I first called and made the appointment? Why didn't they inform me of that before taking the car for service. Now I have to wait for the part to actually come in and make another service appointment. More

Gary and the entire service department at Coastal Kia always takes of us and makes the servicing of our vehicles simple and easy. Their focus on customer service is the reason why I recommend them to eve always takes of us and makes the servicing of our vehicles simple and easy. Their focus on customer service is the reason why I recommend them to everyone. More

Good service, quick no issues. Would recommend coastal kia for your service needs in the future Would recommend coastal kia for your service needs in the future More