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Coastal Kia - Service Center

Wilmington, NC

4.8
3,286 Reviews

3,286 Reviews of Coastal Kia - Service Center

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December 30, 2024

Great people to work with and very knowledgeable and accommodating. Snacks and water are a nice extra. The courtesy van driver was also wonderful! More

by wardhope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Coastal Kia responded

Thank you for the high marks! We are thrilled to hear you were able to enjoy our customer lounge experience and courtesy van shuttle. It was thoughtful of you to give our Service Consultants, Bob Tomlin and Marquita Best, such high marks. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

December 30, 2024

Very friendly staff. I will mention that It would be nice to see oil change take less than 90 minutes. It’s too long! More

by JRUNYAN91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. We sincerely appreciate your patience during your recent service visit. Please call us if you need anything. Thanks again!

December 30, 2024

This dealership is always professional and efficient. The employees are knowledgeable and courteous. I have been pleased with their team every time I have needed their services. Although I live in Fayett More

by GMA4SLL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Coastal Kia responded

Thank you for your loyalty and high marks. It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "this dealership is always professional and efficient...the employees are knowledgeable and courteous...." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

December 29, 2024

The check in process was smooth, communication was provided throughout, and amenities were very nice! More

by Kelley Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Coastal Kia responded

Thank you Kelley! It was thoughtful of you to go online and rate your recent service experience. We appreciate the high marks. Please do not hesitate to reach out if you need anything. Thanks again!

December 28, 2024

It was simple. Both gentlemen that helped me were kind and friendly. They answered my questions and helped me get the answers I needed. More

by rochelle.curlee
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Coastal Kia responded

Thank you for the five star service review! We appreciate the high marks and compliments for our service staff. It was thoughtful of you to go online and rate your recent service experience. Thanks again!

December 27, 2024

All aspects were great from drop off to pickup. Especially my interaction with my service advisor Gary! More

by PENNELLRGJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Coastal Kia responded

Wonderful news! It was thoughtful of you to mention our Service Consultant Gary Nelson by name. We sincerely appreciate the five star review and gracious feedback. Please do not hesitate to reach out if you need us. Thanks again!

December 26, 2024

Darren is the most sweetest person. He was so informative and make sure my stay was pleasant. More

by SHANTEAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Coastal Kia responded

We appreciate the high marks and compliments for our Service Consultant Darren Gokey. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

December 26, 2024

The employees here always make me feel welcome and go out of their way to make sure I have everything I need while waiting for my vehicle. More

by sksanders0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the gracious compliments and high marks. It was thoughtful of you to give our Service Consultant Gary Nelson five stars too. Please do not hesitate to reach out if you need us. Thanks again!

December 26, 2024

My Bluetooth worked before I brought it in to have alternator replaced. It didn't when picked up. Charged me $179 just to look at it.😡 More

by G.SAMS
Recommend Dealer
No
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Coastal Kia responded

Jennifer, our records show the alternator on your 2013 Dodge Dart was replaced 7/22/2024 at 115,846 miles. The blue tooth diagnosis was 12/21/2024 with 127,469 miles. As mentioned, Dodge may have a software update that can help. Please reach out to our Operations Manager Peggy Roberts if we can be of any additional assistance. Thank you

December 25, 2024

Very prompt service, clean area, courtesy was good. Definitely will go back again for the service. More

by BAMBAM27205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Coastal Kia responded

Thank you! Your five star rating and compliments for our team are greatly appreciated. We love the feedback including, "very prompt service, clean area, courtesy was good." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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