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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,642 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,642 reviews

March 02, 2021

The dealership responded to our internet inquiry quickly and we did end up buying a car from them. I will come back when we need another car. More

by cranece
Recommend Dealer
Yes
Employees Worked With
Edward Waters
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Mar 05, 2021 -

Coastal Kia responded

Thank you for the feedback! We appreciate the gracious comments and high marks for your product specialist Ed Waters. Welcome to the Coastal Kia family.

March 01, 2021

Wonderful friendly not pushy answered all myQuestions Wonderful friendly not pushy answered all my Questions and concerns. They understood what I was looking for and wanting. Made the sale easy To under More

by jeanarobinson30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
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Mar 01, 2021 -

Coastal Kia responded

Jeana, thank you for the five star review! It was thoughtful of you to go online and share your experience. We sincerely appreciate you rating so many of our team members with such high marks. Thank you! We love the feedback including, "made the sale easy..." Welcome to the Coastal Kia family! We look forward to seeing you during your complimentary first service at 5000 miles. Please call us if you need anything. We are here to help. Thanks again!

March 01, 2021

The people that I interacted with were wonderful and helpful. Genuinely nice, went out of their way to help me multiple times. Excellent customer service. More

by CYOUNG939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
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Mar 01, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the wonderful feedback including, "excellent customer service." Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again! Thank you for being such an important part of our Coastal Kia family!

March 01, 2021

Edward was very helpful. That being said, the ability to buy a car and 'distance' due to the virus, that process could use some improvement. More

by cranece
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Waters
Report | Print
Mar 02, 2021 -

Coastal Kia responded

Thank you for the feedback. Welcome to the Coastal Kia family! We would like to gather more information regarding recommendations on how to improve our "distance" process. Please call our Operations Manager Peggy Robert to discuss your ideas. She can be reached at 910-798-4706. We look forward to your call. Thanks again.

March 01, 2021

Recently purchased a 2019 Sportage, Very happy with purchase. Had a slight issue with some missing items and Pat and Peggy were very quick to respond. Customer service is not just a word with them here More

by mrochon621
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
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Mar 01, 2021 -

Coastal Kia responded

Thank you Mike! We sincerely appreciate your business and high recommendations. It was a pleasure speaking with on the phone today. Please call us if you need anything. We are here to help. Thanks again!

March 01, 2021

The salesman was very knowledgeable about the car I was looking for . He went out of the way to make me feel comfortable about my purchase. More

by VANLOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sage Fletcher
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Mar 02, 2021 -

Coastal Kia responded

Congratulations on your recent purchase from Sage and our team at Coastal Kia! We sincerely appreciate the five star review and gracious comments. We are thrilled to hear Sage exceeded your expectations. We look forward to seeing you during your complimentary first service at 5000 miles. Welcome to the Coastal Kia family!

February 26, 2021

Excellent Service. On time appts., keeps you advised of progress of the service, great job washing the car. Very polite employees. Prices in keeping with local service centers. More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star review and gracious comments. We are thrilled to hear our service team exceeded your expectations. It was thoughtful of you to give Sam Weisman such high marks too. We look forward to seeing you during your next scheduled service visit. Thank you for choosing Coastal Kia!

February 26, 2021

My experience at coastal Kia is always wonderful. The people here are very helpful, nice, and patient. This is my third time here, as well as my third purchase here. More

by vontrina.baldwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Report | Print
Feb 26, 2021 -

Coastal Kia responded

Third purchase.... wow! Thank you so much for your loyalty and amazing five star review. It was thoughtful of you to rate Jason Stone so highly too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being an important part of our Coastal Kia family!

February 26, 2021

This dealership was very kind and knowledgeable about the car I pick out. They answered all of my questions. Very pleased. Kelvin was my salesman More

by MAGERS.DIANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
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Feb 26, 2021 -

Coastal Kia responded

Thank you Diana! Congratulations on your recent purchase. We sincerely appreciate the five star review and compliments for Kelvin and our sales team. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again! Thank you for being such an important part of our Coastal Kia family!

February 25, 2021

Sorry this is delayed but that does not nullify the fact. My husband Tom and I worked with John Wallace. He was the easiest car salesman we have ever experienced. He bent over backwards to accommodate us a More

by MARIANNMONTREUIL85
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wallace
Report | Print
Feb 25, 2021 -

Coastal Kia responded

Thank you for the kind words and wonderful five star review. It was thoughtful of you to mention John Wallace by name. We are thrilled to hear we were able to exceed the expectations of you and your husband Tom. We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family. Please call us if you need anything. We are here to help. Thanks again!

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