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Coastal Kia

Wilmington, NC

4.8
5,642 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,642 reviews

March 09, 2021

Excellent staff. They’re doing a fine job here at coastal Kia. I will definitely recommend any one that I know to go see them when they need a new car. Loving my 2021 telluride More

by TCAISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 10, 2021 -

Coastal Kia responded

Congratulations on the purchase of our 2021 Kia Telluride! You will love it! We sincerely appreciate the five star review and amazing feedback. Thank you for the high recommendations too. Please call us if you need anything. We are here to help. Thanks again!

March 08, 2021

I am always impressed with Coastal Kia. I have been very satisfied since day one, and it continues now with there service department. I have never felt like I have ever been taken advantage of at Coastal Ki More

by pherrmann923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 08, 2021 -

Coastal Kia responded

Wow... thank you so much. We sincerely appreciate the great review. We are thrilled to hear our service department exceeded your expectations. Thank you for your loyalty and trust. Please call us if you need anything. We are here to help.

March 08, 2021

The Service Center is great. It does not matter which service representative I get, I am treated the same way. They keep me informed about what is due next and when it will needed to be done by which gi More

by jackgo2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Coastal Kia responded

This is amazing! Thank you for the five star review and amazing testimonial. We sincerely appreciate your business. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear our service team has earned your business and most importantly.... your trust. Please call us if you need anything. We are here to help. Thanks again!

March 07, 2021

Service center is always ready to assist. I really like how they give a courtesy car wash. I will get my next car from there. More

by margaret.isbell37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Coastal Kia responded

Thank you for the amazing service review. It was thoughtful of you to rate Bob Tomlin so highly. We look forward to seeing you during your next service visit. Thank you for being an important part of our Coastal Kia family!

March 06, 2021

Was pleased with salesmen who help find a car that I wanted. The pricing was fair ,but the sales team were outstanding. No pressure and they answered all my questions. More

by JLREID59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
Mar 07, 2021 -

Coastal Kia responded

Congratulations! Thank you for the high marks for Jason, Steve and Michael. We truly appreciate the five star review and compliments for our team. We love to hear you found our sales team to be "outstanding." Welcome to the Coastal Kia family. Please reach out if you need anything. We are here to help.

March 05, 2021

The salesman was knowledgeable about the cars. The process was very slow both in the showroom and the finance office. The slection of Kia"s was not great. The add about $199 cars is short of a scam. More

by J1033WIGHTMAN
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Coastal Kia responded

We apologize for the length of time required to secure the necessary documents required. We would like to discuss your recent experience in detail. Please call our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call.

March 05, 2021

Great service. They were able to get me into the car I wanted at the price I was looking for. Felt very comfortable walking in by myself More

by ERNISH87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Mar 05, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. Congratulations on your recent purchase. Welcome to the Coastal Kia family! We pride ourselves on delivering a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help.

March 04, 2021

Awesome experience! I am thrilled with my new car and was very impressed with the staff. They were patient, helpful, informative and fair. I highly recommend this dealership. More

by staceyandlance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Kelvin Swinson
Mar 05, 2021 -

Coastal Kia responded

Wow! Thank you for the five star review and amazing testimonial. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again! Thank you for being such an important part of our Coastal Kia family!

March 04, 2021

Friendly and very knowledgeable service department!! They worked very hard to meet my scheduling needs. I love my Sorento and they keep it running in great shape. More

by KSAVAGE585
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Coastal Kia responded

Thank you so much! We appreciate the five star service review. It was thoughtful of you to mention Bob and Sam by name. Thank you for choosing Coastal Kia.

March 02, 2021

It was a great experience. Work real hard to get the loan I needed.Everyone was pleasant and courteous to me. I would recommend Coastal Kia for buying a new car. More

by Wjc4171@Gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uber Hernandez, Kelvin Swinson, Alex Houchin
Mar 02, 2021 -

Coastal Kia responded

Thank you for the five star review and high recommendations. We love the feedback including, "it was a great experience...everyone was pleasant and courteous to me." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family!

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