Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,409 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership
View Awards

6115 Market St

Wilmington, NC

28405

Directions

Filter Reviews By Type

Showing 5,409 reviews

January 12, 2025

Bob always takes care of us. And the gentleman at the check in was very helpful. I would highly recommend this dealership. More

by LCJONES56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our Service Consultant Bob Tomlin. It was thoughtful of you to go online and rate your recent experience. Thank you for the high recommendations as well. We are here if you need us.

January 12, 2025

Jordan Royal was a pleasure to work with as were all employees we met while trading & buying our car. Highly recommend! More

by ANGELAPIVEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Royal
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Fantastic news! Thank you for the five star review and for mentioning Jordan Royal by name. Congratulations on your recent purchase experience. It was thoughtful of you to mention Jordan Royal by name. Enjoy! We are here if you need us.

January 11, 2025

Very personal and friendly service. Steve Kramer exhibited no pressure and led us through the process with patience and understanding of our needs. Finance manager Jan Ramos personable More

by ckratzer53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Wonderful news! Thank you! It was thoughtful of you to share your heartfelt testimonial online. We truly appreciate the high marks and compliments for our team. It was kind of you to mention so many of them by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 11, 2025

Very accommodating and easy to work with. They seem to really care about their customers. More

by tkia2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Thank you! Your high marks and gracious compliments are truly appreciated. We love the feedback including, "very accommodating and easy to work with." We appreciate the high marks for our Service Consultant Bob Tomlin as well. Thank you!

January 11, 2025

The dealership store is extremely clean and customer service and satisfaction is #1 priority. My wife and I each own KIA's and we've never been disappointed with Coastal Kia of Wilmington. The employees More

by Jim Hug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Thank you so much! We truly appreciate the heartfelt testimonial and high marks. Please do not hesitate to reach out if you or your wife needs us. Thanks again!

January 11, 2025

Great and easy service. I didn’t need an appointment just brought my car to the lot and they helped me with what I needed The workers were very friendly and helpful. Highly More

by FELICITALOPEZ1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Thank you! We love hearing our service team exceeded your expectations during your recent service visit. It was thoughtful of you to go online and share your experience. We appreciate the high recommendations as well. It is fantastic to hear you enjoyed, "great and easy service." Please do not hesitate to reach out if you need us. Thanks again!

January 10, 2025

Got my car serviced. Howard as always when pulling in always polte. Darren is always perfect. Good crew More

by TIM.ALLENILM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Thank you! Howard Ramsey and Darren Gokey are true ambassadors for our Coastal Kia service culture. It was thoughtful of you to mention them by name. We are here if you need us. Thank you for choosing Coastal Kia! We sincerely appreciate the five star review.

January 10, 2025

When I called to schedule my appointment the person who answered the phone and answered the phone for me in the scheduling department department was very rude. For no reason More

by JADLALUV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellen Mason
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Zimmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronda Richter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Our records show you scheduled an appointment with Gary Nelson in the service department. Is that correct? You tagged several of our accounting personnel who you would not have spoken to. We are here to help. Please call our Service Director John Wigger at 910-798-4716 to discuss your appointment scheduling experience. We are here to help and look forward to your call. Thank you!

January 10, 2025

Service advisors were very helpful. Car was ready at expected time. I would visit the dealership again. More

by strahlfam
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Great news! We appreciate the gracious comments and high marks. We are thrilled to hear our service team shared a five star experience with you recently. Thank you for choosing Coastal Kia for your automotive service needs.

January 08, 2025

Once again Sam provided friendly and competent advice on the servicing of my two KIAs. He and Bob have provided this level of service to my wife and I for the last twelve years. Couldn't ask for better! More

by Les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2025 -

Coastal Kia responded

Thank you Les! Sam Weisman and Bob Tomlin are both true ambassadors for our customer service culture. It was thoughtful of you to recognize their efforts online. We appreciate the five star review. Thank you SO MUCH for your loyalty over the past twelve years. We are here if you need us. Thanks again!

1
...
11
12
13
...
541