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Cloninger Toyota

Salisbury, NC

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798 Reviews

511 Jake Alexander Blvd S

Salisbury, NC

28147

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798 Reviews of Cloninger Toyota

May 09, 2019

Amanda deserves a raise. Could not ask for a better visit. Amanda is friendly and knowledgeable. She makes my visits to your service center the best they can possibly be. More

by MCKEESALISBURY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Barry
May 05, 2019

Excellent Customer Service The service center is great to work with me for scheduling an appointment. They are very courteous and professional and get the service work done in a More

by SHERRIARGABRIGHT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kari Lipe
May 01, 2019

Service Very pleased with service work and dealing with Amanda Barry. She is always very professional, courteous and detailed. Informs me of any additional se More

by RALPH.BENNETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Barry
April 25, 2019

Fixing without notifying customer of charge Car was in to fix airbag recall. Asked them to check the radio that kept cutting off while it was in. They did but charged me $120 to fix it without More

by ALSTANSB
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kari Lipe
April 24, 2019

Left car and came back hadnt been touched. Dropped car off before work needed new valve stem. Came back after 8 hrs of wrk and car hadnt been touched. I was sent to waiting area took 30 minutes More

by JENNABENNA.MOSLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda Barry, David Stirewalt
Apr 29, 2019 -

Cloninger Toyota responded

On behalf of the Cloninger Service Department, I sincerely apologize for the unpleasant experience you had. The frustrations you encountered are not acceptable and we will address this issue with our associates and will be sure that it doesn't happen again. Thank you for taking your time to post your comments about your experience and I will be glad to speak with you personally if you need any further assistance. Marty Simpson, Service Manager. msimpson@justbetterauto.com or 704-216-3244

April 20, 2019

You tried to rip me off, but I refused You sent me a 9.95 oil change coupon, but charged me 49.43 and coupon was attached to the 3/21 invoice . I offered to pay for the 9.95 coupon rate, bu More

by JERRYLSHELBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't know the name of the person. It may be on the invoice.
May 06, 2019 -

Cloninger Toyota responded

Mr> Shelby, Thank you for taking the time to share your comments and feelings about your oil change experience. I never want anyone feeling that they being charged more than the agreed price for any of our services. Please reach out to me directly and I will make every effort to satisfy your needs. Marty Simpson, Service Manager. 7004-216-3244 or msimpson@justbetterauto.com

April 19, 2019

Oil change Very friendly service. Prompt attention and service. People were very customer oriented and on task. Will for sure be back for other service appointm More

by CCORRIHER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Stirewalt
April 19, 2019

Disappointed Service dept didn't seem very concerned about an issue that I was having with a 2019 truck I purchased there. I guess after they sell you, that's it. More

by JSTS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda Barry, Kari Lipe
Apr 29, 2019 -

Cloninger Toyota responded

We apologize for negative experience with our Service Department. Please contact me and I will be glad to assist you with any concerns with your 2019 truck. Marty Simpson, Service Manager. msimpson@justbetterauto.com or 704-216-3244

April 17, 2019

My place for service I always receive tremendous service when I come here. The employees are all friendly and caring. Even the shuttle drivers are great at their job an More

by REGINA.DANCY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Barry
April 17, 2019

Tires 25K mile tire rotation service. Technician recommended I consider replacing all 4 tire soon. An independant inspection revealed all 4 OEM tires should More

by gwood20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Stirewalt
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