Clay Cooley Hyundai of Dallas

This could have easily been a 5 ⭐️ review…. I recently took my daughter's car to Cooley Hyundai for a service concern, and Mr. Derrick was absolutely outstanding. He was professional, listened I recently took my daughter's car to Cooley Hyundai for a service concern, and Mr. Derrick was absolutely outstanding. He was professional, listened carefully to my issues, and provided a prompt diagnosis. The work was completed efficiently, and his communication throughout the process was excellent. However, the next day, Mr. Derrick was off, and I didn’t receive any updates. By midday, with no response to my calls, I became frustrated as I had no information on the car's status. When I arrived at Cooley Hyundai, I was ready to express my frustration, but the staff immediately put me at ease. A gentleman, who I believe was affectionately called "Grandpa," he was on of the advisors that offered me water and shared a joke that made me laugh, helping to lighten the mood. Then, I met with Mr. Aaron, who was just as amazing. He took the time to explain everything about the car's service, even speaking with my husband to make sure we understood all the details. His attentiveness and patience truly turned my day around. I told him, "Look at God!"—it was like my frustration melted away with the excellent customer care they showed. While I do wish there had been better communication on Mr. Derrick's day off, and that the app had updated me on the car’s status, I was ultimately very pleased with the service. The team at Cooley Hyundai took great care of me, and I will absolutely be returning for future needs. Thank you, Cooley Hyundai, for your excellent service! More

Chante was the best sales representative! She made the entire experience so easy and pleasant! Very knowledgeable and genuine. Anything I asked, she was able to get an answer for and that was She made the entire experience so easy and pleasant! Very knowledgeable and genuine. Anything I asked, she was able to get an answer for and that wasn’t much because she was very straightforward and thorough with all of the information she needed and provided More

Stanley did a great job. He was very patient with my concerns and always keep in up to date with the progress of the work being done on my car. I was surprised to find my car He was very patient with my concerns and always keep in up to date with the progress of the work being done on my car. I was surprised to find my car was vacuumed and washed as well upon picking it up. Thank You! More

Derrick was exceptional, I did get to talking with a salesman when I brought my car originally for the check engine light. But it was really hard to convince I did not want to trade my car in. salesman when I brought my car originally for the check engine light. But it was really hard to convince I did not want to trade my car in. More

Stanley was very helpful and courteous. He made sure that I was aware of everything and even provided me resources to contact. He made sure that I was aware of everything and even provided me resources to contact. More

Great job, thank you for taking care of my needs in a timely manner. I really appreciate all the team. timely manner. I really appreciate all the team. More

My visit with Terry McGriff was wonderful. Interested in a future purchase. Just window shopping. Terry answered all of my questions. No pressure. When I decide, I will return to this Hyu Interested in a future purchase. Just window shopping. Terry answered all of my questions. No pressure. When I decide, I will return to this Hyundai and see Terry. More

I would leave negative if I could. This has been the worst transition from one owner to another. I have been fighting with Hyundai Motors and this dealership. They are refusing to This has been the worst transition from one owner to another. I have been fighting with Hyundai Motors and this dealership. They are refusing to properly complete documentation to show that I paid for a defective part that almost burned my car and me up in it. DO NOT GO TO THIS LOCATION!!!! YOU HAVE BEEN WARNED! More

I can NOT think of an experience that has been worse than the one I’ve had, dealing with this dealership. From the bottom to the top….the apple does not fall far from the tree at this place. My car was towed the one I’ve had, dealing with this dealership. From the bottom to the top….the apple does not fall far from the tree at this place. My car was towed there on April 15, 2024, the first time. It spent 2 months there and then another week when they ‘did’ the work. (Because they don’t receive any parts on Saturdays and Mondays, in addition to being closed on Sunday. How do they service cars without the parts needed?) The general manager, Ron King, finally reached out to me today; after being told on July 15, 2014 that he would be. This is only AFTER, I filed my complaint with the BBB and the DMV. I also have a review that I’ve been updating on Google Maps that has pictures. I have now personally talked with 5 different men from Clay Cooley, each worse than the last. Taylor and Adam in the service department, Jerry who responds to messages sent through the website, Jason the client care director, and now, Mr. King. Go somewhere else to have your vehicle serviced!!! More

Do NOT trust this dealership to service your vehicle! ! Taylor, Adam, Jerry, and Jason take lying to a whole new level. First to me and now to the BBB. I was told that Ron King would be in contact with me ! Taylor, Adam, Jerry, and Jason take lying to a whole new level. First to me and now to the BBB. I was told that Ron King would be in contact with me and that hasn’t happened yet. I have reached out to him multiple times with no response. Please see my review on Google Maps with the details and pictures!! More