Clay Cooley Hyundai of Dallas

My service experience has been subpar. Drop my vehicle for repairs haven't heard any updates. I had to pay for a rental because the dealership only has 5 loaner cars. Can't call in today a Drop my vehicle for repairs haven't heard any updates. I had to pay for a rental because the dealership only has 5 loaner cars. Can't call in today all the phones lines are not working. Website is not updated to reflect. Today is 7-22-24. I dropped my vehicle 7-18- 24. More

The service department is unprofessional, lazy, lacks customer service skills, and requires guidance on how to handle situations when the computer system shuts down. I dropped my Hyundai Palisade 2020 o customer service skills, and requires guidance on how to handle situations when the computer system shuts down. I dropped my Hyundai Palisade 2020 off on June 19th at 7:00 am for a 31,000 miles service. I was met by Samuel who checked my vehicle in. Samuel was getting off early that day and there was no reason for me to think that I would have any issues. Most businesses cover down when an employee leaves. I hadn’t received any calls by 1:30 pm from the dealership. I decided to call and reached a service department employee who felt like he would rather over talk me instead of finding out the status of my vehicle. I was told the systems were down, the technician Samuel was gone for the day, and he will give me a status on my vehicle when he returned on June 20th. I asked the guy, “Do I really have to wait 24 hours for a status on an oil change?” He kept talking about the systems being down and Lauren will give me a call with an update on the status of my vehicle. I called back several times only to be transferred and the phone disconnecting or going to voicemail. I arrived at your dealership around 3:30 pm and my vehicle was parked to the right of the service department. I walked in the service department one of your employees asked, “What do y’all have going on?” It was about four or five workers just standing around. It took less than 5 minutes for an employee to check through the paperwork, tell me my vehicle had been completed, and give me my keys. I have always received great customer service when visiting Hyundai dealerships. Clay Cooley Hyundai by far is the worst and I doubt if I ever use them again. More

I brought my Palisade in for an oil change, transmission flush and radiator flush. It wasn’t the best price but it’s wasn’t a terrible price either for the services done. Everything was done in a timely m flush and radiator flush. It wasn’t the best price but it’s wasn’t a terrible price either for the services done. Everything was done in a timely manner and it appears to have been done correctly. More

They took care of me and my car and really went out their way to make sure all the services I needed were taken care of. way to make sure all the services I needed were taken care of. More

4 years at this dealership never had bad costumer service Absolutely the best at what they do! Absolutely the best at what they do! More

Good customer service. Would definitely be going back. They offer snacks and TV. Very comfortable and fasr Would definitely be going back. They offer snacks and TV. Very comfortable and fasr More

The young man was very nice and helped me with my car too get the best results too get the best results More

Low pressure. Very friendly. Went out of his way to hold a very popular vehicle. He personally drove us to a gas station to fill up the newly purchased car. All ar Very friendly. Went out of his way to hold a very popular vehicle. He personally drove us to a gas station to fill up the newly purchased car. All around enjoyable car buying experience. More

Above & beyond service. Clear communication in a professional and respectful manner by all dealership members. We are long time customers. Clear communication in a professional and respectful manner by all dealership members. We are long time customers. More

my car was fine now all of a sudden my lights are out after service by this dealership .. feel like they didn't take time and look fr after service by this dealership .. feel like they didn't take time and look fr More