Claremont Toyota

I’m very disappointed with my recent experience at Toyota of Claremont. I brought in my truck for a warranty repair due to peeling paint. Not only did they fail to paint all the affected areas—including skip of Claremont. I brought in my truck for a warranty repair due to peeling paint. Not only did they fail to paint all the affected areas—including skipping the hood entirely—but the work they did complete felt rushed and incomplete. What made matters worse is that when I went to pick up my truck, they had lost my key. I ended up waiting over two hours while they searched for it, with no clear communication or apology. This kind of disorganization and lack of accountability is completely unacceptable, especially from a dealership representing a major brand like Toyota. I expected much better service and follow-through, and unfortunately, I can’t recommend this location based on my experience. More

Luis Mario Calle very helpful and informative. Im satisfied with my car purchase. Thankyou all. Im satisfied with my car purchase. Thankyou all. More

For over 40 years, I have remained loyal to Toyota, drawn not just to the quality of the vehicles but to the principles of dependability and craftsmanship that the brand represents. These qualities are what not just to the quality of the vehicles but to the principles of dependability and craftsmanship that the brand represents. These qualities are what make Toyota not merely a car manufacturer but a symbol of trust and longevity. Recently, I entrusted Claremont Toyota with the repair of my Camry XSE’s panoramic moonroof, understanding that such a significant repair required time, precision, and care. Throughout this process, I experienced both challenge and resolution, each providing valuable insight into the importance of communication, workmanship, and professional excellence. What makes this experience even more crucial is that my Camry XSE is nearly brand-new, purchased six months ago from Toyota of Orange with only 3,200 miles. After picking up my vehicle the first time, I discovered that the right and left pillars were improperly reinstalled, the moonroof remained slightly open, and the windshield seal was cut and ripped. My service advisor was also unaware of these issues, which suggests that somewhere between the hands of the technician and the delivery of the vehicle, quality control was lacking. At that point, I agreed to leave the vehicle because I understood the windshield would need to be removed—a major step in the repair process. I expected the car to be in the shop for about a week, which was reasonable given the scope of work. What mattered most to me was ensuring that the process was executed properly and that communication remained consistent throughout. A key concern in any major repair is the inspection of every component that was removed, ensuring that everything goes back exactly as it was—flush, perfectly aligned, and looking brand new. This level of attention to detail is what separates a routine repair from one that truly reflects Toyota’s commitment to quality. Implementing a structured post-repair verification process would help ensure customers receive their vehicles in pristine condition, preventing avoidable issues upon pickup. That said, I appreciate that Claremont Toyota professionally corrected the mistake, and in the end, the car was restored to the standard I expected. Because this was a big job, I wanted to bring it to your attention—not just for my own experience but also for future customers who might face similar repairs. Through my research, I found that issues with panoramic moonroofs are not uncommon, so improving communication, workmanship, and post-repair verification on jobs like these would make a meaningful difference in customer satisfaction. Additionally, I want to commend Marisela Guzman, who reached out at the start of this process with a simple check-in text. Initially, I thought it was routine follow-up, but as the repair progressed, I realized her true role in customer relations. She was communicative, proactive, and ensured I stayed informed throughout the process—a standout example of customer care done right. Update 5/26/2025. Found a very slight cut on seam- seal where the moonroof and the glass panel meet when closed.It concerns me because over time it may get bigger. I am waiting for a response and I provided pictures to Marisela. Update 5/27/2025 Oscar’s called me. He reviewed the issue with the tear. He said it looked superficial and did not go all the way through. They recommended keeping an eye on It and if it gets worse we replace the roof again. I bumped up my review score. I do appreciate Claremont Toyota for reaching out. More

My personal items are always taken from my car and opening my mail,your your car should not be searched when you take it in to be service. opening my mail,your your car should not be searched when you take it in to be service. More

Excelente servicio me atendieron muy bien fue muy fácil la compra y todo bien explicado la compra y todo bien explicado More

Excelente atención y servicio al cliente, todos muy amables y accesibles a cualquier negociación lo recomiendo amables y accesibles a cualquier negociación lo recomiendo More

The customer service is above and beyond. The management Tony he goes above and beyond Candace Hamilton she's an agent . Service she gives you a lot of options very friendly making you feel c The management Tony he goes above and beyond Candace Hamilton she's an agent . Service she gives you a lot of options very friendly making you feel comfortable. More

Great place to get a vehicle. Henry and John were great! Smooth process from start to finish Henry and John were great! Smooth process from start to finish More

Everyone was incredibly friendly and professional. I was able to purchase two cars and was in and out very quickly. I was able to purchase two cars and was in and out very quickly. More

Service was done efficiently. Was disappointed it took over 4 over to perform oil change with an appointment none the less. Was disappointed it took over 4 over to perform oil change with an appointment none the less. More