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City Volkswagen of Highland
Highland, IN
1,555 Reviews
Hi there. Thanks for considering us for your next new or pre-owned Volkswagen. We're here to make sure you have a good time purchasing and owning your Volkswagen.
Even online we manage to be a full-service dealership. Looking for a price quote? We can do that. Want to order parts? No problemo. Need to make a service appointment? Yep, we can do that here, too. Of course, we always love to put a face to a name, so check out our business hours and directions if you'd like to visit in person.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,555 reviews
June 06, 2024
Mike pazda is a life saver! Worked really hard to get the most for my suv truck trade in.thanks mike!👍 Worked really hard to get the most for my suv truck trade in.thanks mike!👍 More
by reyvilla1586
Helpful June 04, 2024
Everyone was very polite & helpful. I live 3 & 1/2 hours from your dealership & they told me the truck was very nice & told me everything about it & it was everything they told me it wa I live 3 & 1/2 hours from your dealership & they told me the truck was very nice & told me everything about it & it was everything they told me it was - everyone there was very helpful & nice to deal with salesman / sales manager & finance manager - no sales games or gimmicks- we were very impressed with the professional staff that worked with us - we had experienced so many disappointments at other dealerships - I highly recommend city VW & Ferris - Russell & Darrin - excellent team of sales staff! More
by hotwirenu2
June 04, 2024
We’ve owned our 2021 Atlas Sport for less than two years. This past weekend, while at my daughter's graduation, the vehicle turned off three times while in motion. I called City Volkswagen of Highland, IN, a This past weekend, while at my daughter's graduation, the vehicle turned off three times while in motion. I called City Volkswagen of Highland, IN, as soon as they opened to set an appointment to have my vehicle looked at. Initially, the gentleman who answered the phone offered me an appointment for 6/4/2024. Given the nature of the breakdown, I asked if they had anything sooner, and he said they had an opening for Monday, 6/3/2024. I don’t understand why he would first offer me a Tuesday appointment when a Monday slot was available, but that's another story. On 6/3/2024, I arrived at their lot at 6:40 AM and waited 20 minutes to get my vehicle in. After dropping it off, I took the shuttle back to my home. Around noon, I was informed that a new part was needed and that the vehicle would be ready the next day. I asked if they had a loaner vehicle, but I was told no. On 6/4/2024, I cleared my schedule, anticipating that I would be able to retrieve my vehicle. At 1:00 PM, I called to check on the status because I hadn’t heard back from the service department. After being on hold for about 7 or 8 minutes, I was told that the service department wasn’t picking up, so I left a message asking for a callback. Two hours later, having received no call, I called again and finally reached a gentleman named Byron. He was the same person who had assured me the previous day that the vehicle would be ready today. Byron put me on hold for several minutes, then returned to tell me that the part had arrived 20 minutes ago and the vehicle would now be ready on Wednesday. I immediately explained to Byron that this was unacceptable. I told him that I have patients to see and cannot be without a vehicle for another day. I expressed my frustration that nearly an entire day had passed without anyone informing me that the vehicle might not be ready, and I had to call multiple times to get a status update. His response, while not explicitly stated, came across as indifferent. When I asked to speak to a manager, I was told that no one in charge was available and that the manager wouldn’t be back until Wednesday, and I could expect a call then. We are now entering day three, my vehicle is still not repaired, and I need to pick it up because I have to see my patients. My time has been wasted, and it appears that Volkswagen’s service department has little to no empathy or concern for my time. I’m not sure what has changed in their business practices, but this is not the Volkswagen of Highland that we initially enjoyed working with. More
by kenopoly1
Employees Worked With
Byron
June 04, 2024
One of the best experiences I've had buying a car. I would 100% recommend volkswagen of highland to anyone looking to buy a vw. I would 100% recommend volkswagen of highland to anyone looking to buy a vw. More
by gtrfan3
June 03, 2024
He takes time with his customers not rude definitely recommend for your car needs and always willing to help recommend for your car needs and always willing to help More
by Matt A
Employees Worked With
June 02, 2024
Darrin was very kind and helped me out with all of the questions I had. He was very sincere and helpful thank you! questions I had. He was very sincere and helpful thank you! More
by v_boutros
Employees Worked With
June 01, 2024
This place is very nice 😊 and clean all the cars are amazing. Very Excellent service amazing. Very Excellent service More
by zavala_0070
Employees Worked With
June 01, 2024
This place is very nice, clean, and helpful. Everyone is great at what they do Everyone is great at what they do More
by Hugo
Employees Worked With
May 31, 2024
Mike was very knowledgeable and professional. He took the time to answer all my questions and I did not feel rushed or pushed to make a purchase. I will definitely refer him to my family and frie He took the time to answer all my questions and I did not feel rushed or pushed to make a purchase. I will definitely refer him to my family and friends. More
by jessietucker2000
Employees Worked With
May 31, 2024
City Volkswagen was very helpful and understood exactly what I wanted. Everyone was very nice. what I wanted. Everyone was very nice. More
by Kaitlyn
