City Volkswagen of Chicago - Service Center

I want to Thank Justin in service. My niece had her catalytic converter stolen in Jan 2024 a day after her birthday. We took it to Downtown VW where all our work has been done. We have My niece had her catalytic converter stolen in Jan 2024 a day after her birthday. We took it to Downtown VW where all our work has been done. We have waited someone called said part was in happen to follow up 14 days later for them to say they don’t have the part it’s been 10 months now. We spoke with Justin on 10/18 explained our situation he came back to us within 20 minutes on what the can do at City. He ordered the parts told us it may need work done from sitting 10 months. Called the service manager Fred and never returned a call. We had the car towed on Monday. Justin called us when the car arrived, when the parts tacked in and even to say I will be off on Wednesday. Long story text this morning car is complete with the additional things such as oil change etc. I am beyond grateful for Justin and City Volkswagen. We have 3 VW in the family and all our business will be with them. Thank you Justin for your professionalism and making this horrible ordeal possible. My niece finally has her car back all because of you!!!!God Speed Cheryl More

I'm happy to recommend City Volkswagen. They took excellent care of my Jetta for years (Hi Justin), and last month, I traded it in for a new vehicle. Thanks to Laura T's expert matchmaking, They took excellent care of my Jetta for years (Hi Justin), and last month, I traded it in for a new vehicle. Thanks to Laura T's expert matchmaking, I love my Tiguan more with every drive. Evelyn also patiently explained all the details of the financing deal. The entire process was smooth, pressure-free, and completely transparent. I’m grateful for their outstanding service! More

I had the pleasure of meeting Laura and Jaymi. They assisted me in choosing a VW Tiguan.They were very nice, patient and pleasant to work with. Thank you Jaymi and Laura. They assisted me in choosing a VW Tiguan.They were very nice, patient and pleasant to work with. Thank you Jaymi and Laura. More

I came in to City VW of Chicago to buy my first car and my experience here with Ray and Evelyn was spectacular. Thank you so much my experience here with Ray and Evelyn was spectacular. Thank you so much More

Trust worthy with good quality cars and nice staff that actually care about you and your budget! actually care about you and your budget! More

Mara Martinez was so nice! You can tell she really cares about her customers. She had an amazing vibe I will definitely be recommending people to her! You can tell she really cares about her customers. She had an amazing vibe I will definitely be recommending people to her! More