City Volkswagen of Chicago

Worst Dealership- Worst dealership I have ever bought a car from.  The manager was rude and the sales person was misleading (Ray Cotto).  I was part of the VW lawsuit t Worst dealership I have ever bought a car from.  The manager was rude and the sales person was misleading (Ray Cotto).  I was part of the VW lawsuit that involved with the diesels and came in to look at other cars.  The Sales person (Cotto) explained he was an expert with the lawsuit and could help me with a purchase of a new car.  He stated that I could finance the car and then pay it off and that he had done this several other times with others involved in the lawsuit. He stated that I would receive all my tax deductions and it is the same type of purchase.   We purchased the car and the next day called the VW lawsuit team.  They stated it would best to trade in the car to obtain the trade in tax credit and then I could purchase the car.  We tried to return the car (we told them we would buy it back) and the manager (Dan Keric) stated to bad so sad its too late to return the car.  I explained to him that the sales person was misleading and he said so sorry cant take the car back.  Even in the paperwork is stated 30 day guarantee.  I lost thousands in the tax trade credit and the manager was such a jerk.  I would not recommend buying a car from this dealership. More

Very professional and patient! I would just like to say what a pleasure it was to purchase my Jetta from Autobarn. Ricky was very professional. He was also thorough, and courteous. I would just like to say what a pleasure it was to purchase my Jetta from Autobarn. Ricky was very professional. He was also thorough, and courteous. I would recommend him for your purchase. Autobarn is a great place for your next VW purchase. More

Great, highly efficient experience I have nothing but good things to say about my experience here yesterday. I had done my homework and new exactly what I wanted, and Andre Jennings, Sr I have nothing but good things to say about my experience here yesterday. I had done my homework and new exactly what I wanted, and Andre Jennings, Sr. was extremely helpful, professional and accommodating. I showed up to the dealership with the vehicle ready to test drive, completed all paperwork and drove home in my new Atlas in under 2 hours. Highly recommend. More

Excellent car buying experience We worked with Andre Jennings Jr on the purchase of a 2018 Volkswagen Tiguan. Andre Jr was professional and easy to work with. We would reccommend We worked with Andre Jennings Jr on the purchase of a 2018 Volkswagen Tiguan. Andre Jr was professional and easy to work with. We would reccommend him. More

Made things easy. I was buying my first car out of an actual dealership, but it was used and I was treated like I was buying 4 new cars. I've never owned a VW before bu I was buying my first car out of an actual dealership, but it was used and I was treated like I was buying 4 new cars. I've never owned a VW before but, Andre Sr. was very helpful. I told him my budget and although I came to look at a specific car, he gave me the option to look at other things. He made the entire process comfortable and painless. I ended up staying in my price range and also leaving with the car I had every intention of getting. Overall, it was a great experience and I will definitely return when buying another car becomes an option. More

Awesome service Andre Sr. And Andre Jr. Were absolute professionals and answered every question. Would definitely recommend them to everyone. Very knowledgeable and n Andre Sr. And Andre Jr. Were absolute professionals and answered every question. Would definitely recommend them to everyone. Very knowledgeable and non pushy. Never had a better experience buying a car in my life. More

Loved our experience! Andre Jennings Sr helped us find our dream car and was so knowledgeable and friendly throughout the whole process. We are so excited to be driving our Andre Jennings Sr helped us find our dream car and was so knowledgeable and friendly throughout the whole process. We are so excited to be driving our new Tiguan home! Highly recommend this dealership - loyal, trustworthy, and amazing customer service! More

Used car sale with Andre Very friendly service. Allowed for good communication over the phone and in person. Fast and efficient during the signing. Andre came in on his day of Very friendly service. Allowed for good communication over the phone and in person. Fast and efficient during the signing. Andre came in on his day off to help us out. Would definitely recommend. More

Overall great car buying experience Andre Sr. was a pleasure to work with. Very honest about the vehicle and pricing, and willing to work with me to get a deal done without wasting too m Andre Sr. was a pleasure to work with. Very honest about the vehicle and pricing, and willing to work with me to get a deal done without wasting too much time and effort on the "used car salesman" routine. Had to ask about financing details a little more than I would like, but was given honest and easy answers to all of my questions. Everyone here was very polite and professional. More

Professional and efficient I came to Autobarn looking for my options after I saw good online reviews about the dealership and finding vehicle within my budget and requirements. I came to Autobarn looking for my options after I saw good online reviews about the dealership and finding vehicle within my budget and requirements. Ricky helped me - After warm welcome, we checked the vehicle and went for a test drive. After that he assisted me with my financing options. For me as first-time buyer he was patient and emphatic and he presented few options that might be interesting to me and together with the rest of the team there we finalized the deal, terms and details. Professional approach, efficient and superb customer service - I'm happy with the car and will be happy to come back when the time comes. More