City Volkswagen of Chicago

Walked in and these guys took great care of me from the start. If he’s free ask for Eddie Martinez as he was up front about all costs and where he could help me out and what was a set cost. Also super know start. If he’s free ask for Eddie Martinez as he was up front about all costs and where he could help me out and what was a set cost. Also super knowledgeable from beginning to end and was a great help the whole process More

just nowNEWAlex P, is professional, informative and very just nowNEW Alex P, is professional, informative and very patient. He explained all the car details even the model is just fresh of the market (VW Ta just nowNEW Alex P, is professional, informative and very patient. He explained all the car details even the model is just fresh of the market (VW Taos). He did a great job!!! The team are awesome with negotiating. Our family's 1st car and the first Taos sold in Chi-town. More

We had a Pleasant and informative experience with Marcus. Didn’t pressure us for unwanted trim and the negotiations were pretty straight forward. We came to a number that was reasonable without a ton of back Didn’t pressure us for unwanted trim and the negotiations were pretty straight forward. We came to a number that was reasonable without a ton of back and forth. More

Marcus and everyone at City VW of Chicago have been so helpful when I bought my dream car. This was my first time working with a dealership and I really appreciated their transparency, honesty, and abilit helpful when I bought my dream car. This was my first time working with a dealership and I really appreciated their transparency, honesty, and ability to give me the time and attention needed for me to make this huge decision. Working with their service department and finance department has been a breeze, and they’ve helped me feel very confident with car ownership. More

A pleasure to work with! Everyone made my experience selling my vehicle very smooth and stress free! I would 10/10 recommend!! A great overall experience. selling my vehicle very smooth and stress free! I would 10/10 recommend!! A great overall experience. More

Marcus was great- knowledgeable, patient, and not pushy. Allowed me to test drive the same vehicle 3 times before purchasing. Walked me through all features. Allowed me to test drive the same vehicle 3 times before purchasing. Walked me through all features. More

The entire team was gracious and accommodating. They took very good care of my mother-in-law. She has serious health issues. They worked hard to expedite the transaction so she could return to her recovery. very good care of my mother-in-law. She has serious health issues. They worked hard to expedite the transaction so she could return to her recovery. More

I had the pleasure of working with Marcus to purchase my first vehicle. Marcus is very professional, personable, and knowledgeable. I felt like my time was valued by him and I am happy about the great deal first vehicle. Marcus is very professional, personable, and knowledgeable. I felt like my time was valued by him and I am happy about the great deal I got on the vehicle. I have nothing but great things to say about Marcus and City VW Chicago. I will be recommending them to all my friends and family. More

Edgar and Dan went out of their way to find my car at a different dealership. They were top notch. I was about to buy another car from a different dealership because initially City Volkswagen wasn't willin different dealership. They were top notch. I was about to buy another car from a different dealership because initially City Volkswagen wasn't willing to give me equity in my lease but a CarMax offer and almost going to another dealership changed that and City came through. I will say, I should have researched VW Care, Maintenance, GAP, and Tire/Rims package because I honestly have no idea if I got a good deal or not. The prices are not published on any VW dealership website and the list of "prices" of different types of service showed to me felt like they were were scaring me into buying the coverage. That said, I really have no baseline nor did I know the car's maintenance schedule so they really have the advantage and you have to trust they aren't pulling a fast one. I will say though, City wanted to charge me $895 for GAP insurance and I was able to add it onto my policy for $7 a month. So, there's that. I would rate Ernie as well but it would be unfair because I still have no idea if what I paid for VW Care and Maintenance was too much. W regards to the car, I'm sure if this car was bought pre chip and car shortage, maybe could have saved a few more bucks but w the car we wanted being the only one in the state and one of six across the country, I really appreciate what Dan was able to do for me. Edgar was also super helpful and went out of his way with his customer service. I forgot my garage door opener in the old car and he dropped it off at my house the following evening. Rock on Edgar. Looking forward for the next 5 years w City. More

Great dealership. My salesman Marcus was Fantastic. He took his time explaining everything about how the car works. He went over every function and how it all worked. The business person was great. It was took his time explaining everything about how the car works. He went over every function and how it all worked. The business person was great. It was a great experience all around. From start to finish. More