City Volkswagen of Chicago

Had a good experience with this place, more options than other dealerships that I visited. The Marcus, the salesman that assisted me was top notch!! other dealerships that I visited. The Marcus, the salesman that assisted me was top notch!! More

Me and my partner stopped in quick at VW on our way to a Subaru dealer just to compare the trunk size of an Atlas to the car we were planning to buy. We were pretty quickly greeted by Enrique Garibay. He ju Subaru dealer just to compare the trunk size of an Atlas to the car we were planning to buy. We were pretty quickly greeted by Enrique Garibay. He just asked if we needed help and pointed us to two Atlas that were close to us. While we were looking he asked what we were going to use the car for and things like that. But it never felt like sales pressure. It just felt very chill and conversational. The Atlas was larger than we thought, so we started to turn to head out the door when he pointed towards a Tiguan, a model we hadn’t considered. It was perfect. My partner and I both looked at each other like “we found the one”. Then Enrique opened the back and there was a third row (jaw drop). He’d already very obviously nailed the sale, but he still took the time to show us the car’s features. I thank him for that. I frequently get carried away with one thing about a car and it isn’t until I get home that I realize, it doesn’t have what I need or it has more than what I needed. It was later in the day on the weekend (which I later figured out was closing time) and they were prepping for an event the next day. It probably wasn’t an ideal time to start the buying process, my partner really wanted the car, but realistically I wanted a little time (I was pretty set on Subaru until this beauty of a Tiguan popped up). Enrique picked up on that. He was ready to start the process even at the end of the day but he gave me his card, told me to call, and we could set a time to go over the features I want to find and see if they have the car in stock. I forgot to make an appointment because I’m an awful human. But we came back a couple of days later and Enrique greeted us again. He remembered exactly where we’d left things. I’ve owned 7 cars. Every car buying experience has been edgy, stressful. Everything always just feels like a scam. Nothing feels sincere. Until I bought this Tiguan. Enrique just kept the process very calm and low pressure. He found the car we needed and it even had the things we said were just “nice-to-haves” but not essential…in a market where there are no cars on the lot. Everything felt like it was my choice. Every option he showed me felt like he was trying to help me make a decision about a useful tool in my life rather than just a sale he was trying to make. Maybe it was just really good luck that we landed with Enrique. I had my first great car buying experience. I’m super happy with the car we got. I left this long review because I think it’s important to recognize great work. The car is just an expensive piece of metal with a label on it until someone shows you the value it can add to your life. Thank you Enrique! More

John and Marcus are true professionals. Everything was up front, no hidden fees, transparent. I called before we came and had all my questions answered. We felt comfortable throughout the whole process and y front, no hidden fees, transparent. I called before we came and had all my questions answered. We felt comfortable throughout the whole process and you can tell the VW difference from dealing with other brands. You can see and feel the customer care and professionalism as second nature. This is our 3rd Volkswagen. I considered other brands but warranty, performance,interior, safety features and styling of passat is hard to beat. It is truly the best value out there. We ended up purchasing 2020 Passat R Line certified pre-owned. This gives us additional 2 years 24K miles on top of the existing warranty which is AMAZING! We obtained VW financing and could not be happier with our purchase. Marcus and John are great to work with as well as rest of their team. We will definitely recommend City VW to all of our family and friend. Thank you!! Dan More

Charles and John were very knowledgable about the Tiguan and easy to approach. When it came to working out a deal they didn't beat around the bush which made the process quick and easy. Thanks for the ser and easy to approach. When it came to working out a deal they didn't beat around the bush which made the process quick and easy. Thanks for the service and making our first car purchase so easy! More

This dealership has friendliest atmosphere I've ever experienced in auto buying. Laura was ABSOLUTELY incredible; her knowledge of the vehicle is what sold me. experienced in auto buying. Laura was ABSOLUTELY incredible; her knowledge of the vehicle is what sold me. More

Very pleasant experience overall. Laura is kind, professional and patient. First time leasing a vehicle. Laura educated me regarding the process and made sure I understood every step. When my lea professional and patient. First time leasing a vehicle. Laura educated me regarding the process and made sure I understood every step. When my lease was up, once again Laura provided the necessary insight so that I could make an educated decision. Thanks to her help, I purchased my lease and the process was seamless and efficient. What really makes Laura special is her willingness to establish a relationship with the customer. She takes the time to ask the right questions so that she can better understand her customers needs instead of their wants. More

Every individual that crossed my path made a point of saying hello, as if they were a neighbor! Working with my salesperson Edgar Anaya was truly enjoyable. Everything was explained and demonstrated in saying hello, as if they were a neighbor! Working with my salesperson Edgar Anaya was truly enjoyable. Everything was explained and demonstrated in a calm, professional manner. I have purchased many cars at many dealers in Chicagoland, and City Volkswagen now ranks at the top of my personal satisfaction!! More

Fantastic experience. Edgar in sales was friendly, accommodating, down to earth, and very knowledgeable. Jennifer in finance was so personable and made the warranty choices and paperwork a breeze. S accommodating, down to earth, and very knowledgeable. Jennifer in finance was so personable and made the warranty choices and paperwork a breeze. So happy in our new Taos! More

Eddie Martinez was great to work with. His professionalism, kindness and no-nonsense approach was refreshing. He went out of his way to make the whole car-buying experience smooth. I would def professionalism, kindness and no-nonsense approach was refreshing. He went out of his way to make the whole car-buying experience smooth. I would definitely recommend him for any VW sales. Thanks Eddie. More

Great customer service. John worked out a great deal with us and Enrique and Ernie were awesome to work with when finishing the deal. Overall great experience. us and Enrique and Ernie were awesome to work with when finishing the deal. Overall great experience. More