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City Volkswagen of Chicago
Chicago, IL
3,665 Reviews
When you visit City Volkswagen of Chicago, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Chicago, IL, today!
So thank you for your interest in City Volkswagen of Chicago. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 3,665 reviews
March 28, 2025
Juan was personal, knowledgeable, and always willing to help. Made us feel welcomed. Thank you help. Made us feel welcomed. Thank you More
by maryanncueva26
Employees Worked With
March 28, 2025
I had a great car buying experience at City VW. I worked with Edgar and Maria and their customer service could not have been better! I worked with Edgar and Maria and their customer service could not have been better! More
by SScott91
March 28, 2025
Where do I start. Maria and Edgar. Wow. They have truly went above and beyond for me. I communicated with Maria for about a week - and not once did I feel pushed or in Maria and Edgar. Wow. They have truly went above and beyond for me. I communicated with Maria for about a week - and not once did I feel pushed or intimidated. I went to another VW dealer just to test the waters, I did extensive research so I went in knowing exactly what I wanted… and I completely wasted 3 hours and ended up here at City VW. I walked in and immediately you FEEL the difference in the air. Everyone is welcoming, they are very transparent on your options and they just feel like real people, and not “salespeople.” Aside from that - the PRICE itself was ridiculously lower than the previous dealer. Without me having to haggle them. It was truly an easy-breezy process. I was at the dealer for …2hrs maybe? Not even. It was the best car buying experience I’ve ever had and I truly mean that. I want to put emphasis on just how special Maria and Edgar are. The cherry on top of all of this - Maria sent me a personal video showing me the exact car getting a wash, and specifically saying “Hi Jessica!…” and she called out everything I wanted. That was very special to me and such nice touch. She is a gem, and made this experience so positive for me I really can’t thank her enough. Think I may buy her and Edgar a pizza cause they deserve it!! More
by Jessica Cox
March 28, 2025
Juan did a great job keeping everything transparent and everything moved quickly with our purchase everything moved quickly with our purchase More
by crkrueg
Employees Worked With
March 28, 2025
Had a great experience leasing a car with City Volkswagen thanks to Juan Fuentes! He was incredibly personable, patient, and helpful throughout the entire process. He made everything smooth and stress-free. thanks to Juan Fuentes! He was incredibly personable, patient, and helpful throughout the entire process. He made everything smooth and stress-free. Highly recommend working with him! More
by Memartinez94
Employees Worked With
March 28, 2025
Juan was personal, knowledgeable, and always willing to answer clarifying questions. Thank you Juan! Thank you thank answer clarifying questions. Thank you Juan! Thank you thank More
by maryanncueva26
Employees Worked With
March 28, 2025
Brandon Rosenow was extremely helpful throughout our buying process and very insightful with the vehicle we were purchasing. Helped ease our minds with the potential stress of buying a car! buying process and very insightful with the vehicle we were purchasing. Helped ease our minds with the potential stress of buying a car! More
by Hvharris313
Employees Worked With
March 28, 2025
Juan was fantastic. Prompt, attentive, and truly cared about the customer experience. Thank you, Juan! Prompt, attentive, and truly cared about the customer experience. Thank you, Juan! More
by Srbrock1990
March 28, 2025
My partner just bought a new used car from City Volkswagen of Chicago. Brandon Rosenow worked with us the whole time, from sending us videos of the car and staying flexible with timing, to walking Volkswagen of Chicago. Brandon Rosenow worked with us the whole time, from sending us videos of the car and staying flexible with timing, to walking us through the process and helping us get the deal we wanted. He was extremely communicative and helpful, and we’re excited about the car. More
by rachelm
Employees Worked With
March 27, 2025
I purchased a Volkswagen first edition ID. 4 two days ago. I had been intensely searching for a car for more than two weeks. Alex, and the team at City of Volkswagen of Chicago felt like a br 4 two days ago. I had been intensely searching for a car for more than two weeks. Alex, and the team at City of Volkswagen of Chicago felt like a breath of fresh air. There was warmth, smiles, patience, and efficiency with all the staff with whom I interacted. Alex, and the manager Lazaro, have been with me over the last couple of days as I navigated the process of learning the features of an electric car. Alex answered multiple calls and texts. Alex, Lazaro, and the entire team at City of Volkswagen of Chicago are exceptional. Thank you Alex, Lazaro, Evelyn, and the rest of the team, for such an amazing experience purchasing my ID.4. I have never been this excited purchasing a car before!! This is the best dealership is Chicago!!! More
by marykhotze
