Citrus Motors Kia

We brought in two cars at same time, a 2007 Mustang GT/CS for a replacement battery and a 2005 Escape CLT for a standard service. I always ask for Sherri. I called at 11:00 AM to request same day service. for a replacement battery and a 2005 Escape CLT for a standard service. I always ask for Sherri. I called at 11:00 AM to request same day service. She worked me into the schedule for 2:00 PM. At 3:30 we drove away, heading home with both cars. In addition, at time of payment, she included a Ford money-off coupon to cover certain service work that I had performed on the Escape, saving me close to $20. To date I've bought four cars total from Citrus. People like Sherri keep me coming back. More

During a recent vacation from Texas to California, our F350 diesel overheated while towing a 5th wheel. We broke down outside Pasadena and after calling several Ford dealers who could not see us for a wee F350 diesel overheated while towing a 5th wheel. We broke down outside Pasadena and after calling several Ford dealers who could not see us for a week, we were referred to Citrus Ford in Ontario. Sheri Prince was our service agent and told us to come in the next day. They spent some time performing tests and diagnosed the problem as blown head gaskets and told us it would take until Friday to fix. They were extremely helpful and understanding of our situation. Sheri called daily with updates and in the end, the truck was ready a day early! We were thrilled! Although breaking down put a damper on our fun, ending up in the hands of skilled, dependable, courteous people was a blessing for us. Wish they were in San Antonio!! Thank you all! D. Harder San Antonio, TX More

Sheri is the best service advisor i have ever worked with!!! Citrus ford is one of the best customer service dealers i have ever experianced and i would highly recomend to any one who is looking to p with!!! Citrus ford is one of the best customer service dealers i have ever experianced and i would highly recomend to any one who is looking to purchase or needs service i have been a customer since 2002. More

Dean is very knowledgable & friendly. I always make sure he is the one to help me - no one else in service has ever given the high level of customer satisfaction that Dean provides on a regular basis. He al he is the one to help me - no one else in service has ever given the high level of customer satisfaction that Dean provides on a regular basis. He always tries to find the best prices & doesn't try to sell me things I don't need. He is by far the best service man at Citrus Motors. More

I have been a customer of Citrus Motors since 2005 when I purchased my 2005 F150 Supercrew and have had nothing but great and excellent things to say about this dealership. I ahve recomended many of my frien purchased my 2005 F150 Supercrew and have had nothing but great and excellent things to say about this dealership. I ahve recomended many of my friends and family to the dealership and will continue to recommend them to everyone I possibly can. I will continue to buy from Citrus Motors for all my service and car buying needs. Keep up the good work Citrus and look forward in seeing all of you guys again. More

CUSTOMER SATISFACTION AT CITRUS MOTORS IS GUARANTEED. ATTENTION TO CUSTOMER NEEDS IS A PRIORITY TO ALL THAT COME INTO CONTACT WITH ANY SERVICE STAFF. VEHICLES FIXED RIGHT THE FIRST TIME AND USUALLY RETUR ATTENTION TO CUSTOMER NEEDS IS A PRIORITY TO ALL THAT COME INTO CONTACT WITH ANY SERVICE STAFF. VEHICLES FIXED RIGHT THE FIRST TIME AND USUALLY RETURNED TO THE CUSTOMER IN A TIMELY MANNER. MY (SERVICE ADVISOR) SHERRI PRINCE AND (TECHNICIAN) NICK SIMS ARE KNOWLEDGEABLE AND UNDERSTAND MY NEEDS AS A CUSTOMER AND WORK TO TAKE CARE OF MY PROBLEM(S) ALWAYS. More

Easily the best service department I've ever been to. Very impressed with the way Enrique checked out my vehicle, and the recommendations he suggested that were needed at that time, and in the future. He Very impressed with the way Enrique checked out my vehicle, and the recommendations he suggested that were needed at that time, and in the future. He gave me a timeline when the vehicle would be ready, and the job was completed on time. More

I contacted dealerships late one night via the internet to get availability and pricing on a 2010 Ford Edge. Citrus Motors contacted me immediately the next morning both by return E-mail and a phone call. to get availability and pricing on a 2010 Ford Edge. Citrus Motors contacted me immediately the next morning both by return E-mail and a phone call. My husband and I went into the dealership that evening and began working with John from internet sales on the car of my dreams. Right from the start he let me know he would go the extra mile to get my business. Because they didn't have the car I wanted on their lot, the dealership had to locate one elsewhere. I wanted a special color and certain accessories, so we ended up closing the dealership three nights in a row trying to find the car. Throughout this whole process I never felt pressured to buy or had to play "Let's Make A Deal". John was honest about pricing and fair with my trade-in. I love my new candy apple red Ford Edge, and would recommend this dealership to everyone. Thanks John for making it happen! More

This is the first time in a long time that I have encountered a Service Advisor (Enrique Velez) that was knowledgeable and coustomer service oriented. He answered all my questions and concerns and g encountered a Service Advisor (Enrique Velez) that was knowledgeable and coustomer service oriented. He answered all my questions and concerns and gave me some things to think about for future maintance. More

My car was towed into the dealership and I was given an excellent time frame from Sheri Prince, she called me right away and followed up when she said she would and gave me all the information accuratley. excellent time frame from Sheri Prince, she called me right away and followed up when she said she would and gave me all the information accuratley. I appreciate her service and following my vehicle from beginning to end. It was an unfortunate situation I was in, I recieved contaminated fuel and it damaged my fuel system. Citrus recognized the problem right away and repaired the damage, my car is running again like new. Also I have been going to Citrus Motors since I bought my 2002 Ford Escape there and I have to say the service has improved significantly. Next time I come into the service department I will definitley ask for Sheri. Karla Frame More