Subject: Thank You for Exceptional Service
Dear David - Pro1gary
Subject: Thank You for Exceptional Service
Dear David Choi, Cooper Choi, Jacob North, and Jeff Burgess,
I want to personally thank your team at All Star Kia for the exceptional assistance and professionalism you showed.
After my fiancée’s 2026 Kia Sorento EX (VIN: 5XYRL4JC6TG412730) broke down on the way to a special event, Riverside Kia gave us a frustrating runaround. Your team stepped in, resolved the situation promptly, and demonstrated what true customer care looks like.
As a Service Manager in the automotive field, I can attest that your communication, follow-through, and professionalism are outstanding. Because of your support, a 5-star review is forthcoming. We remain loyal to All Star Kia, and I have referred numerous friends, family members, and customers to Cooper Choi for sales due to consistently excellent experiences. Jeff Burgess, your leadership clearly shows in how your team treats customers.
Unfortunately, the lack of response from Kia representative Alberto Perez and no follow-up from Riverside Kia’s Ron Aiken has been disappointing. Even today, we discovered the business was closed when we were advised the vehicle would be towed, and now we must wait until Monday. While goodwill policies are standard at reputable dealerships like Kia or Honda, the lack of response in this case is truly unfortunate. Experiences like yours highlight the difference between dealerships that shine and those that fall short.
At the end of the day, it’s about experience, not just price. Your team truly makes All Star Kia stand out.
Thank you again for making a difference.
Sincerely,
Shawna Marie Acosta
Gary Hidalgo
Email: hidalgogary@gmail.com
Phone: 909-239-7080
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