Covina Kia

Very Disappointing Kia Service Experience Our vehicle was at Kia for repairs from June 23 through July 20, 2026. What we expected to be a service appointment turned into nearly a month of waiting. It sat was at Kia for repairs from June 23 through July 20, 2026. What we expected to be a service appointment turned into nearly a month of waiting. It sat in line for at least five days before being examined, took another week to diagnose, another week to obtain repair approval, and yet another week to complete the repair. Throughout this time, we repeatedly called for updates and had to continually extend our rental car. When the repair was finally completed, we submitted our rental receipts totaling nearly $1,400 for reimbursement, as instructed. It is now October 21, and we still have not been reimbursed! After repeated calls, we discovered that our paperwork had never even been sent to Kia Headquarters. Despite assurances that it would be submitted, we are still waiting. Most recently, we were told that Headquarters needs an explanation for the lengthy repair time, but once again, no service manager was available to resolve the matter. Although the car was repaired satisfactorily, the lack of communication, inefficiency, and failure to follow through on our reimbursement have been extremely frustrating. If you expect timely service, effective communication, and accountability, we would be reluctant to recommend this Kia service department. A satisfactory repair does not make up for months of frustration and nearly $1,400 still owed to us. More

Completely unorganized, and complete disregard for follow-through and attention to detail. Communication between the office members is dreadful. follow-through and attention to detail. Communication between the office members is dreadful. More

Good, nothing else It was a good experience, warm, and nothing bad that we experienced nothing bad that we experienced More

Professional, efficient and courteous. They had my car and paper work ready so I could test drive sign and go. They had my car and paper work ready so I could test drive sign and go. More

Marco, Sarah, and Andres were amazing! Very happy! The distance, the down payment made it complicated. With this everyone was efficient and patient. Would not hesitate coming back for serv Very happy! The distance, the down payment made it complicated. With this everyone was efficient and patient. Would not hesitate coming back for service or another vehicle! More

Still waiting for paperwork in the mail Forgot paperwork when car was delivered Looks good when car was delivered Looks good More

I had a positive experience working with staff at this Kia location. I appreciated their transparency and willingness to work with me before I committed to physically coming in to the dealership. Ashten P Kia location. I appreciated their transparency and willingness to work with me before I committed to physically coming in to the dealership. Ashten Parker (finance) was helpful and kind, and Andres Martinez was efficient and had my car ready for me to pick up. Both made this process as easy as possible. More

Great and seamless. I'm recommending the dealership to all my friends and family Everyone was very professional and knowledgeable. Scott is fantastic. I'm recommending the dealership to all my friends and family Everyone was very professional and knowledgeable. Scott is fantastic. More

The salesman Tony is not good at his job and the finance people are trying hard to sell you stuff you dont need. Good thing I came prepared and research first before talking to them. people are trying hard to sell you stuff you dont need. Good thing I came prepared and research first before talking to them. More

Really nice interactions with Guillermo, Ashten (finance), and the manager. Polite, easy to work with. (finance), and the manager. Polite, easy to work with. More