Citrus Motors Kia

On 2/10/2011 I called Vinnie Lora, Sales Rep for Citrus Motors of Ontario and made an offer of $14,500 for a White Toyota Tundra that I had previously seen at the dealership. My offer included a full tank Motors of Ontario and made an offer of $14,500 for a White Toyota Tundra that I had previously seen at the dealership. My offer included a full tank of gas and replacement of the front window seal, because the rubber gasket was cracking. Vinnie said he would discuss my offer with his manager and call me back. I was soon called by Charles Ball, who asked me to confirm my offer to Vinnie. After confirming my offer, Charles said he would call me right back. Charles Ball never identified his title but Vinnie had referred to him as his boss. Thus, I understood that I was dealing with a Citrus Motors representative who was empowered to enter into an agreement with me. Soon thereafter, Charles Ball called me back and said: “We have a deal. When can you come down?” I replied I would be there in about half an hour. I promptly returned to Citrus Motors only to be confronted with a "bait & switch" and ultimately, a rejection of my offer. Citrus Motors simply refused to sell me the truck for the price we had previously agreed to over the phone. They are unethical and fraudulant in their treatment of buyers. More

Paperwork for service ready in advance of appointment. Service adviser knew my vehicle. Took time to detail recommended factory scheduled service. Wait time was acceptable. Applied a discount even thou Service adviser knew my vehicle. Took time to detail recommended factory scheduled service. Wait time was acceptable. Applied a discount even though I had forgotten dealer coupons. I have two ford vehicles and virtually all service is done at this dealership. Highly recommended! More

I would highly recommend Citrus Ford. I have not bought a truck thru them I have only had my truck serviced there. Both Dean LeBlanc and Enrique Velez are so very friendly and always remember me. They know t truck thru them I have only had my truck serviced there. Both Dean LeBlanc and Enrique Velez are so very friendly and always remember me. They know there stuff. The last time I went in I needed new tires. Enrique checked on line for the best deal and priced matched. I still had to pay a lot but it was nice that he got me the best deal. Another time I went in I just needed new bulbs for my turn signals. I knew it would not take long so I waited. I told Dean I was going to go across the street for breakfast and he gave me a $5 gift card. It is the little things like that keep me wanting to come back. My first F150 I bought at Prestige Ford in Garland Texas. They really set the bar. When I came back out to California I was not happy with other Ford dealerships until I found Citrus Ford. Citrus Ford has reset the bar. Thank you to Dean and Enrique. More

On 2/10/11 I had a problem with my F150 stalling. I called Enrique my advisor and explained my situation. After which we determined it needed to be towed in, no problem as I have Ford towing. Since called Enrique my advisor and explained my situation. After which we determined it needed to be towed in, no problem as I have Ford towing. Since it was the end of the day Enrique received it and confirmed with me it would be seen first thing in the AM. Which he oversaw as I am in SanBernardino. I got a call from him my truck was ready for pick up and it was a minor problem. With his excellent service this is why I continue my patronage of Citrus Motors since the early 70s. Thank you for your excellent continued service. More

I called Richard about my powerstroke smoking and he immediately sent a tow truck to my house to pick it up. as soon as it arrived and was diagnosed he called and notified me of the status. It took 2 da immediately sent a tow truck to my house to pick it up. as soon as it arrived and was diagnosed he called and notified me of the status. It took 2 days for the repair and was actually done a day earlier than planned. Stand up employee. top notch service department. I have dealt with other Ford dealerships and had terrible experiences. Citrus Motors is hands down the best there is. More

Brian has served me in the past with impeccable professionalism, courtesy and of course that smile! Brian stands above his peers in this service department. He is 1st to greet you (even when you do professionalism, courtesy and of course that smile! Brian stands above his peers in this service department. He is 1st to greet you (even when you do not have an appointment) and is there with clipboard in hand ready to assess your car needs. Todays visit was beyond exceptional. Brian took the time to engage in a bit of chat; to make sure that I was confortable and confident that Citrus Ford would do the job; and do it well; which of course; it did. You have a very valuable and impressive young man doing the job above and beyond at Citrus Ford. Being in the retail and medical business for over 38 years; I have never met a person who is so willing to go the extra mile to ensure quality workmanship but more important; customer satisfaction. Brian is an awesome young man who could have the pick of his choice of where he chooses to work. He chose Citrus Ford and they should be thankful he is on their team. Thanks Brian! Mrs. Debbie L. Carter More

Always Fridendly, Courteous and keeps me statused on Vehicle. There is never a problem with the work perfomred. The work is always done in a timely manner and the other personnel are friendly and cour Vehicle. There is never a problem with the work perfomred. The work is always done in a timely manner and the other personnel are friendly and courteous as well. The waiting room supplies coffee and Televison and makes the time go by fast while waiting. More

Enrique was very friendly and professional. He took the time to answer my questions in a polite and thorough manner. He went into detail about the necessary service required. He did a price match so that I time to answer my questions in a polite and thorough manner. He went into detail about the necessary service required. He did a price match so that I would have the best price and he was considerate of my time. It was nice doing business with him. I would come back as well as recommended him to others. More

I bought my used car in November of 2010. I had a few issues with the car a couple of weeks ago and took it back, they took care of the problem. Brian was the Service Advisor that helped me then. Yesterd issues with the car a couple of weeks ago and took it back, they took care of the problem. Brian was the Service Advisor that helped me then. Yesterday as I was driving my change oil light came on, so I called Brian and he told me to bring it in. This morning I took the car in and had the oil changed, Brian answered all of my questions and took very good care of me. Thank You Brian, Mrs. Vega More

Yesterday was the fourth time I brought my son's car in for servicing. In the past, I always took his Kia to Toyota. However, since meeting Brian Meschon, his car will only be serviced at Citrus Ford (as l for servicing. In the past, I always took his Kia to Toyota. However, since meeting Brian Meschon, his car will only be serviced at Citrus Ford (as long as he (Brian) is there). Not only does Brian takes time to listen to my concerns, he understands the importance of insuring my son's car is road worthy. He treats my son's car as though it were his own. Brian goes beyond what's required as a service adviser and is committed to providing the best possible service. He is "Top Notch" in my book and an asset to Citrus Ford. Thank you Brian. Theresa R. More