Circle BMW

I needed a car in short order and was relatively specific in my needs. I was looking for a 2001-2004 BMW 330Xi with under 70,000mi. I found several cars matching this criteria, many much closer to where I li in my needs. I was looking for a 2001-2004 BMW 330Xi with under 70,000mi. I found several cars matching this criteria, many much closer to where I live (Brooklyn), but I decided to go with circle BMW not only because they were offering me the best deal on a car but because of customer care I received in the hands of Eric Krentzman. Eric's responsiveness, friendliness and professionalism really sealed the deal in convincing me to do business at Circle and I'm looking forward to Circle meeting all my BMW motoring needs in the future. Thanks! One VERY satisfied BMW driver, Barry (Brooklyn) More

tim is an awesome service advisor. he went above and beyond to diagnose and fix the issues on our 2005 BMW X5, He got me a loaner car, had the work done right and on time at a great price. Circle BMW ev beyond to diagnose and fix the issues on our 2005 BMW X5, He got me a loaner car, had the work done right and on time at a great price. Circle BMW even washed the car and put a box of mints in the cubby!! I would definitely go back to this dealer anytime! Tim knows his stuff and is a true enthusiast at heart. Every BMW Service Advisor should be like him! More

Chris in the Parts department is incredibly helpful, friendly and knowledgeable. He clearly loves his job, and I'm very thankful for that! Shipping of the parts I've ordered from him were received lig friendly and knowledgeable. He clearly loves his job, and I'm very thankful for that! Shipping of the parts I've ordered from him were received lightning-fast, and were always EXACTLY what I had ordered. Of all the dealerships I've purchased from, Circle BMW tops the list! More

I am leasing an X3 and have been very satisfied with, not only the sales associate(Allan) but the service staff as well. They have all been friendly, attentive, and interested in serving our needs. This is m only the sales associate(Allan) but the service staff as well. They have all been friendly, attentive, and interested in serving our needs. This is my second car from Circle because of the way we were treated by all the personnel we encountered there. Circle has also always fixed any problems with the car we may have had, and gave us a loaner if we needed one. More

Robert Heydorn has been my SA for over 4 years- at every occasion I've delt with him, he has repeatedly gone out of his way (well above and beyond the call of duty) to ensure that my experience with Circle occasion I've delt with him, he has repeatedly gone out of his way (well above and beyond the call of duty) to ensure that my experience with Circle has been a good one. When it came time for my wife to purchase her BMW, it was my numerous experiences with Robert that strongly influenced me to buy from Circle BMW. I often hear plenty of horror stories about SAs from various dealerships, which makes my experiences with Robert that much more impressive. I strongly recommend anyone with BMW service needs to go to Circle BMW and ask for Robert More

I walked into the beautiful showroom of Circle BMW in Eatontown yesterday and was greeted by the smiling, kind face of a young woman who asked if she could help me. As a single working mother...with very Eatontown yesterday and was greeted by the smiling, kind face of a young woman who asked if she could help me. As a single working mother...with very little time and even less car knowledge, my goal was to find someone who could not only help me, but I could also feel comfortable with. Carolyn Noce is the epitome of what all car buyers are looking for in a sales representative. Her warm, professional, non-pushy approach to help guide you with your particular needs was not only refreshing, but also very much appreciated. I'm happy to report that with Carolyn's wisdom and tenacity in helping me find a car that would fit my individual needs, I signed a 3 year lease tonight. The process was about as pleasant as anyone could ask for and I greatly appreciate Carolyn's kind, upbeat and confident efforts in this process. Do yourself a favor....stop in to the Circle BMW dealership in Eatontown....they will change the way you look at buying a car. Susan Porter, Fair Haven More

This is the 4th BMW I have leased with Clay and the 7th BMW overall (between my wife and I). Needless to say we have both been more than satisfied with the way Clay has treated us over these many years. Si BMW overall (between my wife and I). Needless to say we have both been more than satisfied with the way Clay has treated us over these many years. Since we have known Clay for so long the process has become so easy the hardest question he asks is "What color would you like this time"! In addition, the service department at Circle is second to none. They way we are been treated from the time we arrive to the time we pick up our car is professional and courteous. We could not ask for a better overall epxerience. If you are looking to lease or buy a BMW do not go anywhere else but Circle. More

I would like to thank Paul Richardson for providing me with excellent service. He was extremely professional and helpful not only during negotiations but also after the deal was completed. It’s been a re with excellent service. He was extremely professional and helpful not only during negotiations but also after the deal was completed. It’s been a real pleasure to be taken care of by Paul. Pavel Platok, Brooklyn, NY More

Quite possibly the best experience I have had buying/leasing a car. Because I work long hours far from home, I was able to do most of the negotiating and communication by email. When I did get buying/leasing a car. Because I work long hours far from home, I was able to do most of the negotiating and communication by email. When I did get in to see the car, everyone I was in contact with at Circle BMW was courteous, professional and attentive to my needs and wishes. In final negotiations, Deanna went above and beyond, and was willing to be available on her "off" days to "hand hold" my transaction and to personally see it through to completion. I would highly recommend Deanna Riley and Circle BMW. More

Can someone explain to me how you would empty the oil out of a vehicle for a simple oil change visit and forget to put new oil back into the vehicle? Circle BMW service department and manager can not. I rece of a vehicle for a simple oil change visit and forget to put new oil back into the vehicle? Circle BMW service department and manager can not. I received absolutely pathetic treatment from this service department. I dropped off my 2006 BMW X5 for an oil change the night before my appointment as requested by the service department. I picked my vehicle the next day at 3:00 pm and proceeded home to Lakewood. I left the dealership and proceeded to the Garden State Parkway south entrance when my oil light illuminated. Upon noticing this, my vehicle computer popped up a message that read "check engine oil immediately". I called the service department and spoke to John Knarvik and inquired as to what to do. John said he would check the service record and reported back to me that it showed 7.5 liters of oil were put into the vehicle and he was sure it would be fine. I proceeded down the parkway to the Route 528 exit and drove to my residence. Upon arriving I notice considerable engine noise and open the vehicle door to a diesel sounding vehicle. I turned the vehicle off immediately and called the service center. As I waited for the flat bed tow truck to return my vehicle back to the service center I check the dipstick to find it dry. I open the oil fill cap and witnessed smoke emitting from the engine. I was contacted the following day by the service center and was told a creative story such as "it's not a problem it was only 3.5 liters low", and "we can not extend your warranty even though we accept full responsibility for this unfortunate incident". I tried to work this out with the service department manager Dan Talbot who insisted that my vehicle would be fine but he could not back it up in writing. When I asked him if this unfortunate incident was to have happened to him how would handle the way I was being requested to accept this treatment in which he replied that he would not accept this. I then contacted BMW of America and spoke to Representative Doug Gavin. I explained the incident as cited above and produced the service records as he requested. I was told that they would investigate and take action as necessary. They reported back that a representative called Dan Talbot and spoke about the incident and stated that no negligence by the service department occurred. My vehicle warranty is 800 miles away from expiring and Circle BMW will not extend it for one year as I requested to guarantee I will not have a problem due to this extreme negligent workmanship. For the reasons I have explained above and the treatment that I received I would highly recommend all patrons to use extreme caution selecting this dealership for any product or service. More