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Ciocca Toyota of Williamsport

Muncy, PA

4.6
835 Reviews

203 Lycoming Mall Dr

Muncy, PA

17756

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835 Reviews of Ciocca Toyota of Williamsport

November 18, 2024

You have the most incompetent people at your dealership that I have ever meet. You had my truck for 95 day to find a noise it was making and you couldn’t find it. More

by jim1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kory Eck, Harold Stone
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for your frustrating experience. We understand how disappointing it is when we're unable to resolve an issue. We take customer feedback seriously and will use this to improve our service. We encourage you to reach out to us directly to discuss your experience in more detail. We will work to understand the specific issue and find a solution. Thank you for your feedback. We hope to have the opportunity to regain your trust in the future.

November 17, 2024

Bad communication and no updates or anything on the work that was done to my car. More

by hutnyan.keri143
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for the lack of communication regarding the work done on your vehicle. We understand how frustrating this can be, and we're committed to improving our communication processes. We'd like to understand more about your specific experience. Please reach out to us directly so that we can personally investigate the matter and take steps to resolve any issues you may have. We value your feedback and hope to regain your trust.

November 16, 2024

Our salesperson was very friendly and accomadating. There was no high pressure sales tactics. He was very helpful .and knowledgeable about the product. Assisted in tech set up and explanation More

by NONE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clayton Reese, sales
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're glad to hear that you had a positive experience with our service center. It's great to know our staff was friendly and efficient in assisting you. We appreciate your kind words. We look forward to serving you again in the future.

November 15, 2024

They have the best maintenance service I have ever seen. Having the text reminders of upcoming inspections, oil changes etc. is very convenient and the video they take while doing the inspection of your ve More

by WATSON189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Hess
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're delighted to hear that you're so impressed with our maintenance service! We pride ourselves on providing top-notch service, and it's wonderful to know that our text reminders and vehicle inspection videos have enhanced your experience. Our drive-up service doors are designed to make your visit as convenient as possible. We appreciate your kind words about our customer service. We look forward to continuing to provide you with excellent service.

November 15, 2024

Don’t know the name of it the service tech who checked me in, but he as was so helpful! Did not have my current insurance card or registration in my car, so he was able to get copies of both for me while my More

by PSCOTT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know name
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're thrilled to hear that you had such a positive experience with our service team. It's great to know that our staff went the extra mile to assist you with your insurance and registration. We strive to provide excellent customer service, and we're glad we could meet your expectations. Thank you for choosing Ciocca Toyota of Williamsport.

November 15, 2024

They do a nice job with efficiency in getting my car in and out in a timely manner. Very friendly staff. More

by TWINGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stacey, Braydon Cross, Harold Stone, Alexis Kepner
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your kind words about our efficiency and friendly staff! Our team strives to provide a seamless and positive service experience. It's great to know that we met your expectations. We look forward to continuing to provide you with excellent service in the future.

November 15, 2024

I’m happy with my experience at the service center. The staff was friendly and efficient. More

by THAASULMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're thrilled to hear that you were happy with your experience at our service center. It's great to know our team's friendliness and efficiency made your visit positive. We look forward to assisting you again in the future.

November 14, 2024

The toyota ciocca wasn't exactly terrible but ciocca all around is both my wife and myself tried getting the vehicle i purchased from ciocca chevy in Quakertown fixed we made calls for 3 weeks trying to get More

by shakejones2
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Kory Eck, Harold Stone
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for your negative experience with us! We understand that your experience with other Ciocca dealerships has been frustrating. We want to assure you that we strive to provide excellent customer service at Ciocca Toyota of Williamsport. If you have any issues or concerns with your vehicle, please don't hesitate to reach out to our service department. We're committed to resolving any problems promptly and professionally. We appreciate your feedback and hope you'll give us another chance to provide a better experience.

November 14, 2024

Very kind and knowledge staff! Clean and friendly environment! Wait time was good and I was kept informed of what was going on with my vehicle! Thanks guys! More

by TAKER36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We’re thrilled to hear that you had a positive experience at Ciocca Toyota of Williamsport. It's great to know our staff was kind, knowledgeable, and efficient. We appreciate your kind words about the clean and friendly environment. Our team works hard to keep our customers informed throughout the service process, and we're glad that we were able to keep you updated on your vehicle. Thank you again for choosing Ciocca Toyota of Williamsport. We look forward to serving you again in the future.

November 13, 2024

Everyone associated with my experience was great! The inspection took a little extra time because a part had to be replaced, but the wait was well worth it. Thanks for everything. More

by JARCHER30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The technician, whose name I don't have in front of me now. Please see the explanatory video which was sent to my email., Harold Stone
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your patience and understanding! We’re glad to hear that your experience was positive, despite the unexpected delay. Our team strives to provide timely and quality service. Thank you for choosing Ciocca Toyota of Williamsport.

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