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Ciocca Toyota of Williamsport

Muncy, PA

4.6
835 Reviews
Call Dealership (570) 323-4683
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203 Lycoming Mall Dr

Muncy, PA

17756

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835 Reviews of Ciocca Toyota of Williamsport

November 13, 2024

I was very satisfied with the service department and sales department. They all were very professional. More

by EDEIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stacey, Harold Stone
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're thrilled to hear that you had a great experience with our team. It’s our pleasure to provide excellent service, and we're glad we could meet your expectations. If you have any other questions or needs, please don't hesitate to contact us. Thank you for choosing Ciocca Toyota of Williamsport.

November 13, 2024

Quality serivw and friendly professional staff. A short conversation about relection results had me annoyed but was quality. More

by Forrest McLean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trumper employee, I won't give name. Never had problem before , Harold Stone
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're glad to hear you had a positive experience with our team. We strive to provide excellent customer service and a friendly atmosphere. We apologize if you felt annoyed during the conversation about the reflection results. We'll use your feedback to improve our communication and ensure future interactions are more positive. Thank you for choosing Ciocca Toyota of Williamsport.

November 13, 2024

They provided very professional and prompt service with excellent communication. Andrew was knowledgeable and personable. More

by Mtrumpet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange, Harold Stone
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're delighted to hear about your positive experience! It’s wonderful to know that Andrew provided such excellent service. We strive to provide top-notch customer service, and we’re glad we could meet your expectations. Thank you for choosing Ciocca Toyota of Williamsport.

November 13, 2024

Only complaint is the sloppy work putting on the tags. They are ripped and the work does not show care. More

by trkinneysr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for the poor quality of the tag installation. We appreciate you bringing this to our attention. It's certainly not the level of service we strive to provide. We'll address this issue with our team to ensure future installations are done with the utmost care.

November 13, 2024

Worked a great deal on a 2020 WRX for me. Very easy to work with and didn't try anything crazy, straight forward and helpful. More

by Colerb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Follmer, Jalil Garrison
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your kind words about our team. Our goal is to provide a transparent and hassle-free car-buying experience. We're glad we could help you find the perfect WRX. Thank you for choosing Ciocca Toyota of Williamsport!

November 11, 2024

Great to deal with and not pushy, they want to find what is right for you! More

by Sherri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elise Rieker, Jalil Garrison
Report | Print
Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We’re thrilled to hear that you had a great experience with our team! Our goal is to provide a low-pressure, customer-focused approach. We appreciate your business and look forward to serving you again in the future.

November 10, 2024

I was literally at the dealership for an oil change. The service was free because last time I got my oil changed the mechanic got grease and dirt all over inside of my cars leather interior… guess what More

by Hope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
Report | Print
Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We sincerely apologize for the extremely disappointing experience you had at our dealership. It's clear that our service standards fell far below what we expect and what you deserve. We take customer satisfaction very seriously, and we're committed to resolving this issue and taking steps to prevent similar incidents in the future. We will investigate this matter thoroughly and take appropriate action. Please reach out to our dealership directly so we can discuss this further and work towards a satisfactory resolution. Your feedback is invaluable to us as we strive to improve our service.

November 10, 2024

Set up service, called and updated with all info on what was going wrong with vehicle. Purchased from ciocca aprx 5 years prior, a nissan, they have done all service work during that time. After having vehi More

by NICOLEBRUNGARDT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listing names. Sales record dated 10/10. Nissan frontier
Report | Print
Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for the inconvenience you experienced. We understand how frustrating it can be when a vehicle isn't performing as expected. Your satisfaction is our top priority, and we're committed to providing excellent service. We'll investigate the specific details of your case to understand what happened and how we can improve our service. Your feedback is valuable to us as we strive to provide the best possible customer experience. Please feel free to reach out to our dealership directly to discuss this matter further. We'd appreciate the opportunity to resolve any issues and regain your trust.

November 09, 2024

I like how I get an analysis of what is observed by the mechanic who inspects the car. More

by USDROLLER360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We're committed to providing our customers with a clear understanding of their vehicle's condition. Our detailed inspection reports are designed to help you make informed decisions about your vehicle's maintenance needs.

November 08, 2024

A friendly, helpful staff makes scheduling appointments and working with the Service Department a good experience. More

by ybhirsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We're delighted to know that our team made scheduling appointments and working with our service department a good experience. Our goal is to make your service visits as convenient and stress-free as possible. Thank you for choosing Ciocca Toyota of Williamsport.

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