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Ciocca Toyota of Williamsport

Muncy, PA

4.6
835 Reviews
Call Dealership (570) 323-4683
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203 Lycoming Mall Dr

Muncy, PA

17756

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835 Reviews of Ciocca Toyota of Williamsport

November 22, 2024

I was very pleased with their service and they picked up my car and drove it back home. Thank you More

by sklittle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're glad to hear that you were pleased with our service. It's great to know that our complimentary pick-up and delivery service added convenience to your experience. Thank you for choosing Ciocca Toyota of Williamsport.

November 22, 2024

Joelan May was the service person with whom I interacted. I was greatly impressed with his attitude and his interactions. He was open and honest and treated me with respect and with a caring manner. He ans More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joelan May, Harold Stone
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're thrilled to hear that you had such a positive experience with Joelan. It's wonderful to know that he was so helpful, respectful, and caring. We're proud to have such dedicated team members. We appreciate your kind words about our shuttle driver and the home delivery service. We strive to provide excellent customer service, and we're glad we met your expectations. While we understand that car repairs can be inconvenient and costly, we hope that your overall experience was positive. Thank you for choosing Ciocca Toyota of Williamsport.

November 22, 2024

Some issues with the srvice dept. ..following change to Ciocca..but no issies last year or two. More

by TUBATREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stacey
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your feedback. We understand that changes can sometimes lead to adjustments and potential hiccups. We're committed to continuously improving our service, and we apologize for any inconvenience you may have experienced. We encourage you to reach out to directly to discuss your concerns in more detail. We will work to address any issues and ensure a positive experience in the future. Thank you for your feedback. We hope to continue providing you with excellent service.

November 22, 2024

Always friendly and keeps you informed throughout your appt and the mechanics do a good job. More

by CANNEWIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your kind words! It's great to know that our staff is friendly and keeps you informed throughout the service process. Our mechanics strive to provide quality service, and we're glad to hear that their work meets your expectations. Thank you for choosing Ciocca Toyota of Williamsport.

November 21, 2024

Travis Hess is pleasant and professional. Hr verified the scheduled work to be done. He kept me informed. More

by grittle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Hess
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're glad to hear that you had a positive experience with Travis. It's great to know that he was professional and kept you informed throughout the service process. We strive to provide excellent customer service, and we're happy to know we met your expectations. Thank you for choosing Ciocca Toyota of Williamsport.

November 21, 2024

Well, organized and friendly staff. Very customer accommodating. Clean waiting room . I like the connection with the app on my phone . More

by Teeitup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your positive feedback! We're glad to hear that you found our staff friendly and accommodating. Our goal is to provide a seamless and positive experience for our customers, and it's great to know that our app and clean waiting room contributed to your satisfaction. Thank you for choosing Ciocca Toyota of Williamsport. We look forward to serving you again in the future.

November 20, 2024

Good accurate service. Informative staff. Quick appointment. Good communications with booking and service. Will return More

by DMINTZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kory Eck, Harold Stone, Nathan Follmer
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your positive feedback! We're glad to hear that you were pleased with our service. Our team strives to provide accurate and timely service, and we're happy to know we met your expectations. Thank you for choosing Ciocca Toyota of Williamsport. We look forward to serving you again in the future.

November 19, 2024

Andrew Strange has a great sense of humor and fun to work with. Everyone in the service department are amazing! More

by DFARR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange, Brent Engleman, Braydon Cross, Harold Stone, Brennan Hartman, Nathan Follmer
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're glad to hear that you had a positive experience with Andrew and the rest of our service department. We strive to create a friendly and enjoyable environment for our customers. Thank you for choosing Ciocca Toyota of Williamsport.

November 18, 2024

the check-in process is straight forward and quick. I was informed that the appointment would take 1 hour to an hour and 15 minutes. It took 1.5 hours. Advisor was professional and polite. More

by MBERKHEIMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your feedback. We strive to provide efficient and timely service. While we aim to meet our estimated service times, unforeseen circumstances can sometimes occur. We're glad to hear that the advisor was professional and polite. We'll continue to work on improving our service times to better meet your expectations.

November 18, 2024

Everyone in the service department was absolutely amazing and very friendly. Andrew Strange was fantastic to deal with as well as knowledgeable. Spencer in parts was very helpful and spent much time wit More

by M.SHAFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your kind words about our service department. It's great to know that Andrew and Spencer were so helpful and knowledgeable. We strive to provide excellent customer service, and we're glad we met your expectations. Thank you for choosing Ciocca Toyota of Williamsport.

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