Ciocca Honda of Harrisburg

My wife and I were in the market for a new 2011 Honda Pilot. We checked out Bobby Rahal and Faulkner since they were closer. Bobby Rahal gave us an ok price on a new Pilot, but lousy trade-in value on Pilot. We checked out Bobby Rahal and Faulkner since they were closer. Bobby Rahal gave us an ok price on a new Pilot, but lousy trade-in value on our Ford. Faulkner didn’t respond to my e-mails for a few days, so I automatically ruled them out (if the customer service is lousy via e-mail, I knew it wouldn’t get any better). On a whim, I tried Ciocca Honda. We made an appointment for my wife to take her old car up for an appraisal. They were very professional and greeted her by name at the front door. About an hour after she was done, I got a phone call from our salesman, Andrew Wallet, to talk numbers. Right off the bat, he gave us $2000 more for our trade-in than Bobby Rahal. On top of that, he discounted the new Pilot $1600 more than Bobby Rahal. I was ecstatic and the deal was done over the phone without ever meeting Andrew. Approximately 5 days later, Ciocca located the exact Pilot we wanted at another dealer (no charge to us either). On the day we went to pick it up and sign the paperwork, I met Andrew for the first time. Things were going well, until we walked in the finance manager’s office. The finance manager, Matt, was pleasant and cordial. Then he started to talk about the warranty for the vehicle. I knew right then he was going into his extended warranty pitch. He tried to tell us that the 3year, 36,000 mile warranty didn’t protect against much other than manufacturer’s defects. That the only true warranty on the car was 12months or 12,000 miles. What a crock. He was trashing the bumper to bumper warranty in hopes of luring us into the “Vehicle Service Contract.” Just another fancy name for the extended warranty. He even went so far as to warn us that because of all the electronics in today’s vehicles, the repairs can be extremely costly. Again, trying to push us into the warranty. When all was said and done, he didn’t ask us if we were interested in purchasing it (requiring only a yes or no answer). He ASSUMED he had us hook, line and sinker and asked us which one of the plans (Platinum, Gold, Silver or Bronze) he could sign us up for. What a joke. In addition to that, he had the cost of all four plans tied into a new monthly payment for our new vehicle. It’s obvious this was done to hide the true cost of the “Vehicle Service Contract.” Even funnier, the monthly payments were nearly $50 more per month. Apparently, they expected us to pay on that contract for the duration of our loan. So, when I told him “NO,” things got interesting. He seem shell-shocked. He asked why I didn’t want it. He asked for an explanation. When I told him I didn’t want it period, that wasn’t good enough. He wouldn’t take “no” for an answer. He kept badgering me and asked if I had a bad experience previously. I told him it didn’t matter. I said I didn’t want it. I told him I don’t buy extended warranties for Tv’s or applicances and I’m not about to start with a vehicle. I told him I don’t want any fabric protection or rust inhibitor either. He appeared dumbfounded. I knew this was a huge money-maker for the dealer and probably good commission for Matt too. However, he continued on and persisted wanting to know why we didn’t want it. It almost got to the point where my wife and I walked out, but I knew she wanted the Pilot and I felt the deal was right. In the end, I ended up speaking my mind to the General Manager about his finance manager and his overly aggressive sales tactics. In all, I’m happy with the sales experience, but feel it was all tainted at the end. My wife and I have not decided if we will be servicing our vehicle there yet. More

My experience with Ciocca was satisfying. I was not hit with a high pressure sales pitch, which I detest, nor was I inundated with sales "gibberish." The sales consultant did not try to steer me to someth with a high pressure sales pitch, which I detest, nor was I inundated with sales "gibberish." The sales consultant did not try to steer me to something that I did not want, but rather, listened to what I needed and answered my questions and provided information relative to same. Such a demeanor on the part of the sales consultant is important to me since it establishes credability and I do not want to be bothered with, as noted above, sales gibberish. I must also note that the ammenities offered by Ciocca add to the overall experience. More

My experience with Ciocca Honda was just wonderful. As I stepped into the dealsership, I was addressed, taken care of and reassured many times over. I was given time to think about my purchase, ask questio stepped into the dealsership, I was addressed, taken care of and reassured many times over. I was given time to think about my purchase, ask questions, test drive the vehicle, request additonal information and inquire about any printed information that I thought might impact my purchase of the vehicle. Each visit was rewarding and exciting. I lovemy new car! More

This was a first time purchase of Honda and at Ciocca. I could not be more pleased. Mr. Barone and Mr. Cole were extremely helpful and eager to make my purchase a terrific experience. I love my new CR-V a could not be more pleased. Mr. Barone and Mr. Cole were extremely helpful and eager to make my purchase a terrific experience. I love my new CR-V and highly recommend Mr. Barone and Mr. Cole and Ciocca Honda. More

We recently purchased a new Honda Accord from Ciocca Honda. From start to finish, our experience there was excellent. Our salesperson Mark walked us through the process from beginning to end with Honda. From start to finish, our experience there was excellent. Our salesperson Mark walked us through the process from beginning to end with knowledge, patience, kindness and a low pressure approach which was greatly appreciated. Everyone we encountered at the dealership was friendly and seemed genuinely happy to be there and to be of assistance. Michael, in the Finance Department, explained all of our paperwork thoroughly, answered all of our questions and didn't pressure us into accepting any extras we weren't interested in. Ciocca delivered on everything promised and we wouldn't hesitate to recommend them to family, friends and colleagues. Although they have a product that I'm sure oftentimes sells itself, they do not take their customers for granted. They took what can be a stressful, unpleasant experience and made it a positive one. Class act all around. More

Ciocco hit a run run! They did everything right to earn my business and make me feel comfortable with purchasing a vehicle. From the friendliness of the staff to the price of the vehicle it was a great ex my business and make me feel comfortable with purchasing a vehicle. From the friendliness of the staff to the price of the vehicle it was a great experience! I would recommend anyone looking for a new or used vehicle to visit Ciocco Honda. More

The people at this dealership really make you feel welcome, from the moment you walk in the door. They offer you something to drink, and if the person you came to see is busy at the moment, they make welcome, from the moment you walk in the door. They offer you something to drink, and if the person you came to see is busy at the moment, they make it clear that all of them can help you -- that your time is important, not who is getting the commission. We have purchased both new and used vehicles from them, and it really doesn't matter which you're buying, you're still a VIP to them. I always research my vehicles online first in order to know what the best price should be, but they are still very competitive, even when dealing with this low price, so you know that you really are getting a very good deal. Their customer service does not stop the moment you hand over the cash. They totally go over every detail of the car and make sure you know how everything in the car works. And it still doesn't stop there. When I have taken my car in for service, if I stop in to see my salesman, he still asks me if he can get me something to drink and still makes me feel very welcome! The last vehicle we purchased, we had a problem with our trade at the last moment, and I thought it might create a problem, but Andy (the General Manager) asked me how I would like to handle it, and then said that would be fine! All in all, this is a great car dealership, with really friendly people, that I highly recommend! More

We had a very pleasant experience dealing with Zenas. He was not pushy, he was knowlegable and kept us informed in the search for my car. He made sure to email us with all options and managed to find us a c was not pushy, he was knowlegable and kept us informed in the search for my car. He made sure to email us with all options and managed to find us a car that met my expectations, even having to go out of state to find it. More

I’m giving a rating of very poor because of the treatment I received after purchasing my car. I purchased a Honda civic si after much negotiation. Part of the deal was that the dealer would cover the cost of I received after purchasing my car. I purchased a Honda civic si after much negotiation. Part of the deal was that the dealer would cover the cost of installing an XM radio tuner, as the car did not come with this option. When I picked up my car I was dismayed to discover that the technician who installed the XM system mounted the antenna on the top right corner of the interior side of the windshield. This is not only unsafe but it is such an eye sore and has completely ruined my new car experience. I now have to pay over 100 dollars in order to get this antenna properly mounted. I will absolutely not be recommending Ciocca to friends and family. More

Zach is a very polite and personable young man that my wife and myself were very impressed with. Zach made us feel at home and comfortable almost immediately. Ciocca Honda should feel proud to have Zach w wife and myself were very impressed with. Zach made us feel at home and comfortable almost immediately. Ciocca Honda should feel proud to have Zach with their team! Matt Cole was very informable in his financial advice and information and also made us feel very comfortable. My wife and I are very pleased that we opened a relationship with Ciocca, and look forward to business for years to come! Thank you so much! More