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Ciocca Ford Lincoln of Lawrenceville
Lawrence Township, NJ
384 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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384 Reviews of Ciocca Ford Lincoln of Lawrenceville
Verified Customer
August 15, 2024
I set my appointment based explicitly and emphatically on my need for shuttle service. When I arrived, David informed me that the shuttle would not be there for at least another half hour to 40 minutes. I my need for shuttle service. When I arrived, David informed me that the shuttle would not be there for at least another half hour to 40 minutes. I explained that I couldn’t really afford to be away that long and could the dealership arrange for an Uber. The answer was essentially no. 40 minutes later and still no shuttle, I was left with the decision of whether to make my own way home or to stay in the waiting room. Under the impression that the car needed a few more minutes of service, I decided to stick around. Two hours later, the car was finally ready. Oh yeah, all this time for an oil change. Upon expressing my dissatisfaction with the entire situation, David asked if I am seen right away for a doctor’s appointment. Despite being shocked by the imbecilic analogy, David doubles down and tells me to go enjoy the nice day. After finally arriving home over two hours later, I receive a call from someone named Cameron informing me that the service tech forgot to put the wheel lock back in my vehicle. He went on to tell me that I could pick it up and they were open until 5 o’clock. I replied simply by stating that being that this wasn’t my fault, the dealership can either mail it to me or drop it off. He said he wasn’t sure if he could do that. He insinuated that it was my fault because I drove away so quickly, lol. This, despite paying, and getting the keys from David. Only after demanding to speak with the manager, did Cameron return to the phone and inform me that they would drop off the wheel lock. It’s almost as Ciocca trains service employees to avoid any accountability whatsoever. Everything is someone else’s fault. No apologies no accountability. Terrible experience all around. More
by MB
Employees Worked With
Cameron , David Espinoza
August 15, 2024
Did fast a great work . With courtesy for client. Also accurate diagnosis . Timely service. And reached out after the work was done . With courtesy for client. Also accurate diagnosis . Timely service. And reached out after the work was done . More
by GAINCARTER
Employees Worked With
David Espinoza, Jackie Krzaczyk
August 14, 2024
All went well except David Espinoza was very poor. Must’ve been having a bad day because I was treated as though I wasn’t important to him. Must’ve been having a bad day because I was treated as though I wasn’t important to him. More
by JMCKINNEY7
Employees Worked With
There was another gentleman who helped me VERY well but I don’t know his name., David Espinoza
