Ciocca Ford Lincoln of Lawrenceville

They replaced a water pump in my son's 2015 MKZ. Charged him $4,500. I called Mark and he claims it took them 21 hours to make this repair. 21 hours! I spoke with him and he completely blew me Charged him $4,500. I called Mark and he claims it took them 21 hours to make this repair. 21 hours! I spoke with him and he completely blew me off and told me he can not help me with the price. That is an insane price, and a ridiculous amount of hours. That is way above the industry standard and yet Mark refused to adjust the invoice. I guess I am paying for his mechanic's lack of experience with doing this job? 21 hours to change a water pump, that is the kind of experience you are dealing with if you bring your car here. Mark said there is nothing he can or will do for me. Too bad. My college aged son has just learned a very expensive lesson. Do yourself a favor and avoid this place. Calling Lincoln HQ in the meantime while waiting for call from the general manager. Happy to update this review with results, if anything changes. Hopefully, the GM will call me. More

Bare minimum service. Never as expected. Bare minimum service. For example when I brought the car with a water leak from the sunroof, and the drivers floor soaked with wat Never as expected. Bare minimum service. For example when I brought the car with a water leak from the sunroof, and the drivers floor soaked with water, the leak was fixed but nobody thought to vacuum up the water on the floor. You always get a feeling of being ripped off at Ciocca. More

Got loaner when needed No No Car wasn't done as expected and i got a free loaner and i got a free loaner More

We were greeted by Anthony. Very professional. Mark, Chris and Dave were all awesome. Was worth the trip from Pa. Very professional. Mark, Chris and Dave were all awesome. Was worth the trip from Pa. More