Ciocca Chevrolet Buick GMC Cadillac of Flemington

Such a pleasant experience. I am extremely impressed with this dealership. Professional and courteous are words that do not begin to describe their service. I’m amazed and so gl I am extremely impressed with this dealership. Professional and courteous are words that do not begin to describe their service. I’m amazed and so glad I chose them to purchase my car. More

I think if you know what’s wrong with your car and then the service agent tells you that they have to do a diagnostic test, is taking advantage of the customer. the service agent tells you that they have to do a diagnostic test, is taking advantage of the customer. More

I told them my reservoir tank to the radiator was overheating and bubbling. They checked it out and said nothing was wrong with the car and three days later the engine went. overheating and bubbling. They checked it out and said nothing was wrong with the car and three days later the engine went. More

Had bought a few cars there in the last 2 years. Having friends with the old owner since the 70s. Having friends with the old owner since the 70s. More

My salesman Chris and David in Finance were extremely informative and were great to deal with. I haven’t purchased a car in a long time and it was a great experience. They knew what I wanted and what I informative and were great to deal with. I haven’t purchased a car in a long time and it was a great experience. They knew what I wanted and what I was looking for and accommodated all my needs. I will be back with my sister this month to either lease a new vehicle for her or buy out her lease. More

Had my car towed in having never been there before. They were very nice, quick in diagnosing and replacing the ‘starter’ Roxanne was very helpful. They were very nice, quick in diagnosing and replacing the ‘starter’ Roxanne was very helpful. More

Easy, no stress service. Roxanne is a great service manager and I appreciate her communications. They even gave my EV a full charge. Roxanne is a great service manager and I appreciate her communications. They even gave my EV a full charge. More

Overall it was excellent service - everyone was friendly, they were timely and thorough, and the car left cleaner than I brought it which is always a plus. they were timely and thorough, and the car left cleaner than I brought it which is always a plus. More

Service department is the worst I've ever experienced. They refused to honor the GM-backed CPO bumper-to-bumper warranty to repair a factory defect. They claim that the defective clip replacement (which c They refused to honor the GM-backed CPO bumper-to-bumper warranty to repair a factory defect. They claim that the defective clip replacement (which causes low headliner retention and subsequent noise around the sunroof; see PIT# 5806A) is not covered under warranty despite GM's official CPO website and refused to provide any proof as to why it wouldn't be covered. GM's own CPO website says the following regarding the CPO B2B warranty: "There is NO deductible and it covers almost every part in your vehicle. See below for the list of exclusions." < NOWHERE in that list does it say a defect introduced at the factory (clips or otherwise) are not covered. > Bottom line -- GM sells prospective CPO customers on peace of mind, yet when I came to this service center to cash out on that peace of mind I was refused. I've owned this car for just over a month and have to deal with an incessant rattle. This is a "luxury" vehicle that I paid a premium for and I have to choose between living with the cheap manufacturing practice OR come out of pocket for $1,200 to fix it? Absurd. All I'm asking is for Ciocca & GMC to make good on their CPO promise and fix a defect introduced at the factory. Shouldn't have to deal with this, but here we are. How this gets handled will go a long way in determining my future purchases... More

Very unhappy with the service experience. If you want further information feel free to call me. If you want further information feel free to call me. More