Ciocca Chevrolet Buick GMC Cadillac of Flemington
Flemington, NJ
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6,313 Reviews of Ciocca Chevrolet Buick GMC Cadillac of Flemington
My service visit was excellent. Duncan took great care and very professional and outstanding customer service skills. My vehicle was done to my satisfaction. We talk about some prev Duncan took great care and very professional and outstanding customer service skills. My vehicle was done to my satisfaction. We talk about some preventative measures and he informed me they were not necessary at this time. I truly appreciated the concern he had for my concerns about my vehicle. He has always made me feel welcome when in his presence. That is very huge for me and it’s been very satisfying at this dealership since I been coming here from January 2022. Look forward to continuing doing business with you all More
Usually for the past several years, service has been great. But the last service a few months ago, I had to wait twenty five minutes for my vehicle to be brought up after I was informed it was ready and great. But the last service a few months ago, I had to wait twenty five minutes for my vehicle to be brought up after I was informed it was ready and had already paid. The customer service rep checked on it twice but was unable to determine the reason for the delay. Currently, I scheduled a routine service and tire rotation. It was a waiting appointment scheduled for Saturday. I was contacted two days prior stating that the appointment had to be rescheduled due to an error on behalf of the scheduling person. I was informed that in one system the appointment was fine but in an another system the appointment was not entered. This now caused an inconvenience for me. I ultimately rescheduled and asked for a rental vehicle for one day since I now had to drop my vehicle off one day prior to the new scheduled appointment. I was told that a rental vehicle is not offered for a routine service. I am simply disappointed and hope that future appointments go more smoothly. More
Had a dead battery. Road side assistance and service were great! Duncan Treadwell is always super helpful and effective. The road side tech was quick and efficient. Road side assistance and service were great! Duncan Treadwell is always super helpful and effective. The road side tech was quick and efficient. More
Frankie Yang in service was outstanding, he would have gotten 5 stars. However scheduling was a pain in the butt and shouldn’t have required 3 phone calls for a simple recall. I was told it would take fr gotten 5 stars. However scheduling was a pain in the butt and shouldn’t have required 3 phone calls for a simple recall. I was told it would take from 2-3 hours by two different people. I’d asked since I was waiting and needed to schedule other appointments. Happily it took 45 minutes, but that left a huge gap in my day. More
It seemed that nobody there could find me a loaner for warranty work until Duncan took the ball and made it happen Communication was good and had no issues once he took over warranty work until Duncan took the ball and made it happen Communication was good and had no issues once he took over More