Chuck Stevens Automotive

From the moment we walked in the door until the time we left we felt like we were at a familiar place. We never visited before but it just felt good. The people and atmosphere was great. Chuck Stevens F left we felt like we were at a familiar place. We never visited before but it just felt good. The people and atmosphere was great. Chuck Stevens Ford will be my place to buy my vehicle in the future More

We were visiting the Mobile area and had an issue with our battery. The service department got us in immediately, diagnosed the problem, and got the new battery in a very timely manner!!! Everyone was ext our battery. The service department got us in immediately, diagnosed the problem, and got the new battery in a very timely manner!!! Everyone was extremely helpful and kind!!! We feel like they were a God send!!! They even said that they didn’t know how the car restarted because the battery was so damaged!!! We are very glad they were there for us!!! More

Korey, Shannon, & Todd were all good to help at getting my purchase. This was my first time making a deal with Shannon and Todd but my husband and I have talked with Korey several times and he always gets my purchase. This was my first time making a deal with Shannon and Todd but my husband and I have talked with Korey several times and he always gets us what we wanted and a good deal. They all three need to be recognized as doing a great job. More

The entire crew at Chuck Stevens was incredible! We live on the north side of Atlanta and had been searching for a very specific Ram 1500 for almost a month. My husband and I were up late every nig We live on the north side of Atlanta and had been searching for a very specific Ram 1500 for almost a month. My husband and I were up late every night looking on all the car search websites and finally find what we were looking for at Chuck Stevens. We put a huge emphasis on Customer Service, especially when we are vehicle shopping, so no matter how good a vehicle is we will not purchase one unless the customer service matches up. It was late at night and my husband sent a message on the vehicle and within five minutes Korey (the dealership manager) had responded. From that moment forward, he was diligent about answering every question we had effectively and efficiently. There was zero pressure to buy the truck, just open, honest communication. At this point, we had actually narrowed down to three trucks and within 24 hours my husband knew this was the one solely based on the excellent customer service. They took our verbal commitment that we would be driving down from Atlanta the following day and that they would reserve the vehicle. This was a used vehicle and they even fixed a small dent in the bumper. We were able to handle 95% of the transaction before we got there. And when we pulled into the dealership Brittany (the co-salesperson with Korey) was waiting outside by the truck for us. They all greeted us, asked us how our drive was and if we needed anything to eat or drink. They let us transfer all our personal items from our trade-in to the new truck before we even did the transaction (it was late, cold and rainy). We completed the remaining 5% of the transaction with Cameron, who was also extremely knowledgeable and helpful, and then we were on our way. We’ve had a couple questions since we left and Korey answered them immediately. It’s clear they run their business based on trust and value of the customer. We just bought our truck yesterday and have already passed on their info to multiple friends and family. Even though Chuck Stevens dealership is five hours from our home we will definitely make the drive for any future cars we need. More

After spending weeks searching for a Ram 3500, I was able to locate one online at Chuck Stevens Dodge in Bay Minette Alabama. I sent an inquiry along with my trade information The online trade system was to locate one online at Chuck Stevens Dodge in Bay Minette Alabama. I sent an inquiry along with my trade information The online trade system was easy to use and gave me an idea of what the trade difference was so I could see ahead of time if the deal was inline with the payment and price I was looking for. Once I completed the online figures I was immediately contacted by Gary King and Todd Sellers from the sales department asking if I had any questions and getting the final details of the trade. They informed me they would need some time to review everything and call me back. They kept me updated the entire time as they worked on the trade appraisal. Once the figures were decided and the deal was made, they completed everything in a timely fashion ( I am in Wash DC, they are in Alabama) . I shipped the trade and picked up my new used vehicle and I couldn't be happier. They are a fantastic dealership to work with, treated me fairly and honestly and great communication throughout. I highly recommend Todd Sellers and Gary King and would definitely purchase another vehicle from them. More

It was a pleasure working with them. They stayed late since I was coming from out of town and helped me get everything taken care of very efficiently. Good folks! They stayed late since I was coming from out of town and helped me get everything taken care of very efficiently. Good folks! More

The staff at Chuck Stephens were all very attentive and responsive. They anticipated my needs and usually had things ready before I even asked. Their follow up was great but non-intrusive. They were able t responsive. They anticipated my needs and usually had things ready before I even asked. Their follow up was great but non-intrusive. They were able to complete the sale very quickly. Great place to do business. More

Once we had settled on the price of the vehicle the process was excellent. I had a couple of concerns and they were very helpful with them. I received my paperwork for my tag in less than a week. process was excellent. I had a couple of concerns and they were very helpful with them. I received my paperwork for my tag in less than a week. More