Chuck Patterson Toyota Dodge
Chico, CA
Filter Reviews by Keyword
By Type
451 Reviews of Chuck Patterson Toyota Dodge
People were friendly and efficient. They did not do any unnecessary work or try to talk me into anything... I truly appreciate that!!! They did not do any unnecessary work or try to talk me into anything... I truly appreciate that!!! More
Remi and his team are the best. He takes his time to go over everything done to my vehicle thoroughly and makes sure that I am a happy customer. He takes his time to go over everything done to my vehicle thoroughly and makes sure that I am a happy customer. More
The folks in the Body Shop were stellar! I couldn't ask for better service and support! Lisa Knight and Garrett in the 'front office' did everything they needed to, in terms of providing exp I couldn't ask for better service and support! Lisa Knight and Garrett in the 'front office' did everything they needed to, in terms of providing explanations and clarifications to me about my RAV's condition, which was what I needed to hear. I was upset a lot of the time, and they went out of their way to reassure me that my car would be 'made whole', once they worked out the "kinks" due to State Farm's ridiculous policies and procedures! These unnecessarily slowed up the process longer than anyone would've imagined! However, in the end, the body work was 5-Star!!! Your entire C. Patterson 'team' did an outstanding job! Kudos to all of them! I was completely satisfied!!! One very important note about Lisa! She is a dynamic and outstanding Office manager! Having worked in many offices, prior to my Retirement, I felt as though I was in the best of hands! She shared everything I needed to know to better understand why the process seemed to take forever! It made a huge difference to me that she could explain and clarify what was going on at every 'stage of the game'! That made it easier for me to let go of some of the anxiety I was feeling. At times, she literally took my hand and kindly reassured me, so that I could trust all would turn out well! And it did! She made a huge difference in helping me through this entire grueling process! I told her that "every office needs "a Lisa"! Without her, it would have been an untenable situation. Please share this review with her directly! A huge 'shout out' to her for how she runs her office and is willing to go the extra mile in serving your customers! Sincerely, Rachel Jablon More