Chuck Patterson Toyota Dodge

Excellent work by the sales team, they went the extra mile towards making this transaction possible. Love the new Venza mile towards making this transaction possible. Love the new Venza More

This appointment was on 01/18/24. Remi was the service employee who helped me and did a great job. He was very knowledgeable about this issue with my truck, was professional, polite a Remi was the service employee who helped me and did a great job. He was very knowledgeable about this issue with my truck, was professional, polite and worked quickly to get my situation taken care of. He took the time to explain the repair process more so than prior experiences here. It's nice to see people who don't take their job for granted. I appreciate him and will more than likely purchase our next vehicle from this place. More

Heather was kind and professional. Was very attentive to her customers and checked back with me to see if all was well with my car. Was very attentive to her customers and checked back with me to see if all was well with my car. More

They got my service done fast. They were very helpful and also followed up the next day. They were very helpful and also followed up the next day. More

Fast and very professional made a commitment and held to it. Answered all the questions it. Answered all the questions More

Customer Disservice. I highly recommend you do not take your vehicle here for service. I purchased a new '23 Highlander and was told the vehicle range would calibrate a I highly recommend you do not take your vehicle here for service. I purchased a new '23 Highlander and was told the vehicle range would calibrate after a few tank refills. The issue persisted at 1k miles they said it would take 5k to calibrate. Ultimately, they gaslit me repeatedly and attributed the problem to "aggressive driving behaviors", or topping off the tank, which was both inappropriate and not backed up by the data ie. normal gas milage. I brought it in at 5k, and they claimed it would calibrate after 10-15k. So, I opened a case with Toyota and it turns out Chuck Patterson just went ahead and closed the case without even reaching out to me! That's embarrassing. The other Service Department I took it to actually validated the a problem, demonstrated willingness to help me solve it. So, I will be taking the vehicle elsewhere from now on. If you want to be gaslit, lied to and discarded, take your vehicle to Chuck Patterson in Chico. I will gladly go out of my way to avoid any future service here. More

Remi in service did a great job for my vehicle. Quick and good service with a small fix that came in under the quote. Quick and good service with a small fix that came in under the quote. More

Heather is efficient and friendly while being prompt! ! Love her!! She also kept me in the loop ! Love her!! She also kept me in the loop More

The service rep went above and beyond explaining to me what needs fixed on my truck what needs fixed on my truck More

The service tech Heather M was great! Kept me informed thought out the visit and checked on me the next day. Kept me informed thought out the visit and checked on me the next day. More