Chuck Patterson Toyota Dodge

I bought an extended warranty for my car in 2015. It was a CNA Advance Tech with Seals warrant. It cost a little over $3000 and was supposed to cover “bumper to bumper“ issue. I have a $100 deduct It was a CNA Advance Tech with Seals warrant. It cost a little over $3000 and was supposed to cover “bumper to bumper“ issue. I have a $100 deductible when I take my car in for the diagnosis and repair. I was given a copy of the brochure and the carbon copy of the signed contract. The original documents were said to have been mailed in to CNA. I have used this extended warranty once prior at a different shop and my car was fixed with a $100 deductible. When I took my car in to be smogged, I was told it had a housing and adapter oil leak. I was told I had to take my vehicle to the dealer I purchased my warranty from because they had the original documents from 2015 and today, CNA does not usually cover oil leaks however they could have in 2015. I called, explained my situation, and was told I had to make an appointment to have a diagnosis done by them before they could schedule a repair. I live an hour away, planned to wait 2hrs for the diagnosis, and schedule the repair. When I got there, after waiting 20 minutes for assistance, I was told they had no information on my extendEd warranty. They wanted me to provide it before they could do anything. Luckily I had it in my car. After they entered my warranty information in their system and verify that it was still active, I was informed they were really behind and I would either have to leave my car overnight and potentially the weekend or I could reschedule my appointment. I secured a ride since their car service didn’t go out to where I live. I was then told I had to sign a work order that I agreed to pay $207 for each of the two issues they were supposed to looking a which totaled $414. When I told them I only had a $100 deductible, I was told that if CNA denied both issues I had to pay the diagnostic. If they denied 1 issue, I would have to pay $207 plus $100 for the deductible for the other issue even though they are related. If they accept both issue, I only have to pay $200. The combined parts to fix both connecting issues is $65. The previous shop only charged the $100 deductible and said all diagnostics were covered which I told the. I was told that it was because the repair that the shop I used was fixing a covered issue. I decided to leave. My business is obviously something they don’t want. More

Shaun in service was excellent. He went above and beyond to explain all the things on my service list and help me remove the things I did not want. I had stopped by the dealer shi He went above and beyond to explain all the things on my service list and help me remove the things I did not want. I had stopped by the dealer ship 3 times prior to my appointment and even with his busy schedule he found time to answer all my questions. He made my maintenance worry and stress free. More

Polite, friendly, efficient and always helpful. They always can squeeze me in to accommodate my schedule. Honest They always can squeeze me in to accommodate my schedule. Honest More

Excellent job with customer service and retention. Staff are friendly and knowledgeable. I always feel valued as a customer. Service advisor was pleasantly transparent, no gimmicks which I appreciate. Staff are friendly and knowledgeable. I always feel valued as a customer. Service advisor was pleasantly transparent, no gimmicks which I appreciate. More

Worked with Adam, he was thorough and prompt with returning phone calls. I have been using their service dept for years but this is my first new vehicle purchase. returning phone calls. I have been using their service dept for years but this is my first new vehicle purchase. More

Took our 2024 Lexus for an oil change. The staff was friendly and the service was fast and efficient. The staff was friendly and the service was fast and efficient. More

The service advisor Remi was excellent. Great communication. Resolved my issues even though I knew they would be difficult to reproduce. They put in the extra effort to make the repairs. Great communication. Resolved my issues even though I knew they would be difficult to reproduce. They put in the extra effort to make the repairs. More

Glad to get my dome light fixed. Surprised by the cost. the estimate was greater than the final amount thank goodness. Surprised by the cost. the estimate was greater than the final amount thank goodness. More

In and out quickly. No, waiting around for service, even when you come a little early. Comfortable place to wait while your car is being serviced. The service reps are v No, waiting around for service, even when you come a little early. Comfortable place to wait while your car is being serviced. The service reps are very polite and explain everything in a way that even a little old lady can understand. More

Was worried about the time I would be without my vehicle and also the expense. Garrett and Lisa were helpful and the estimate was more than I anticipated. I was so happy to pay so much less and get he work and also the expense. Garrett and Lisa were helpful and the estimate was more than I anticipated. I was so happy to pay so much less and get he work was completed in only five days.. That never happens! More