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Chrysler Jeep Dodge City of McKinney
McKinney, TX
1,494 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,494 Reviews of Chrysler Jeep Dodge City of McKinney
Verified Customer
December 09, 2023
Everyone was so nice and helpful. Justin was the best salesperson that I have dealt with in years. Justin was helpful and made me feel comfortable. It was a pleasure working with him Justin was the best salesperson that I have dealt with in years. Justin was helpful and made me feel comfortable. It was a pleasure working with him on my purchase. More
by pburnside55
Employees Worked With
Will in Finance, JOE FERGUSON, Justin Ferguson
December 05, 2023
I'm always taken great care of! I appreciate the wonderful customer service I'm always give here. I will not take my car anywhere else. I appreciate the wonderful customer service I'm always give here. I will not take my car anywhere else. More
by kellywilliams0129
Employees Worked With
AJ in service
December 05, 2023
Efficient but thorough work. Feel valued with Mckinney Dodge service. Always get an explanation of what will be done and the associated costs. Feel valued with Mckinney Dodge service. Always get an explanation of what will be done and the associated costs. More
by nothing_said
Employees Worked With
John Wilson
December 05, 2023
Very pleasant and helpful staff. recd. oil change and tire rotation and car wash, no issues. The fast oil change took 1 hour 20 minutes, too long for this simple service. recd. oil change and tire rotation and car wash, no issues. The fast oil change took 1 hour 20 minutes, too long for this simple service. More
by jenniferjoann14
Employees Worked With
Andrew is always very friendly and helpful! Listens to my concerns.
December 05, 2023
The service department had my 23 Jeep Grand Cherokee for 3 weeks and 2 days. 10/30/23 to 11/22/23. They replaced the faulty rain sensor, defective driver side front leather seat cover and passenger side fro 3 weeks and 2 days. 10/30/23 to 11/22/23. They replaced the faulty rain sensor, defective driver side front leather seat cover and passenger side front leather seat back cover. When I picked up the vehicle, I noticed the leather seat back cushion on the passenger side was wrinkled and wavy. The lady’s working the front desk called the tech to the drive to address it. The tech was very arrogant and his breath smelled like alcohol. He advised me that the leather would straighten out in about a week. He seemed unhelpful and hurried to leave as it was the day before Thanksgiving. When I left, I noticed the driver seat heater would not come on. I didn’t feel comfortable taking my vehicle back to McKinney Jeep so I called Huffines in Lewisville Tx. They have had it a week and found that the tech from McKinney Jeep did not plug back in the driver heater, and when he replaced the seat back cover on the passenger side he damaged the actual foam which is why the leather cover was wrinkled and wavy and he also broke the heating element. He knowingly installed it back and did not care that he damaged and broke the foam and heater. He didn’t even check the driver side to see if that heater worked. I will not ever use their service drive again. Huffines also advised me that they should have used heat on the leather to make it relax or send it to an upholstery shop where they have a machine to stretch the seat cover over the foam and apply heat. I’m glad Huffines found the issue with it and have ordered a new passenger seat foam and the heating element. More
by JSprabary
Employees Worked With
Michael Patterson, LEE RODRIGUEZ, JAMES CRAIG, Justin Ferguson
