Chrysler Jeep Dodge City of McKinney

* After purchasing our Wrangler 4xe in Spring of 2022 we have experienced the “Death Wobble” on and off ever since our FIRST routine maintenance service in the Fall of 2022. it reached an unsafe death wobbl have experienced the “Death Wobble” on and off ever since our FIRST routine maintenance service in the Fall of 2022. it reached an unsafe death wobble condition in the fall of 2023, one year after the vehicles very first service. We had been told to “it’s a wrangler, it will work itself out” and “well just slow down.” So we did our own research via JeepWave and requested the steering lines and steering damper be checked out. Steering Damper was then replaced (11/2023). * Early Summer 2024 (Fourth ROUTINE Service) Brought our vehicle in for routine maintenance, oil change, tire rotation, balance. Less than 20,000 miles on vehicle. *the Death Wobble RETURNED!. At this point our vehicle is routinely being released to us in an unsafe operating condition.* * 8/1/2024: I called the DodgeCityMcKinney Dealership, reported the death wobble, had it confirmed that the steering damper had already been replaced. I stated our vehicle was returned to us, after routine maintenance, in Unsafe Driving Condition. Was told to bring it in but unknown when they could “get to it.” No loaner vehicle available for at least 4weeks. Our vehicle is still under manufacturer warranty. This issue was supposed to already have been addressed in 11/2023. * I ended up taking my Wrangler to Shottenkirk JeepChryslerDodge in Prosper where it was identified; New Track Bar / New Drag Link at gear box / ANOTHER new steering damper. (Warranty). I would leave zero stars if I could but feel this information is important to share. The review is forcing me to mark someone I worked with. Dale Graham is Awesome! He has nothing to do with this review of the service department. He sold us the car in 2022 and “moved mountains” during low inventory for us to purchase! More

Made a service appt and waited in line for an hour b4 being helped. Was told I would have to leave my car there for up to 2 weeks bc they were that backed up. Left my car for 11 days only to be given the being helped. Was told I would have to leave my car there for up to 2 weeks bc they were that backed up. Left my car for 11 days only to be given the run around about the estimate for service. My calls were accepted 2x then Jacob just went silent. Asked to speak to a service manager and never got a call back. Took my Jeep to be fixed elsewhere. Started this process 7/11/24 and last call back i received was 7/24/24 and was told i would get a callback and I'm still waiting on 8/15/24. I've never experienced this at any other dealership on I75 in Richardson, Plano, McKinney and I purchase a car every 4 years. The Sales/Finance departments were great when i bought my car here in 2020. More

The Service Department is the most disorganized and NON-Caring that I have ever seen! I went in for a simple oil change and wheel bearing noise on a Saturday morning, the service writer told me it wou NON-Caring that I have ever seen! I went in for a simple oil change and wheel bearing noise on a Saturday morning, the service writer told me it would take a few days and he would call me. (Problem one) No phone call, understanding that the dealership was having computer issues, I give it till Friday (Problem two) I went to the service writer that I spoke with the Saturday before; he didn’t even know me or why I was there…… (Problem three) He didn’t know if my vehicle was even serviced or even where my vehicle was at!! (Problem four) Once I spoke to another service writer, this guy actually spoke like he knew what was going on, however, this too was misleading (Problem five) I received a call telling me it was fixed and told to see the manager when I pick it up. So, I went to pick it up and again know one knew who are what was going on with my vehicle (Problem six) The manager was completely incompetent (Problem seven) Know one said anything about the shop rate (my fault, I was so irritated when I dropped it off because of how long it would take just to be looked at, I forgot to ask, (You should ask), IT IS $210.00 an hour. WOW… just to pull on two front tires to check the bearings… (Problem eight) Oily hand prints all over my white paint and the driver’s floor matt was also dirty. (I dropped off a very clean vehicle. Don’t worry, this guy will “Never GO BACK” I hope you have a better experience than me! This was so bad I realy don't want to give them a half a star!! More

Service department does not take appointments. You have to drop vehicle off and wait 3-4 days for them to even look at it. You have to drop vehicle off and wait 3-4 days for them to even look at it. More