Chrysler Jeep Dodge City of McKinney

I was very pleased with my service here. It was my first time here. They were very courteous. They got my oil change done in a timely manner and had me on my way in under 30 minutes! 👍🏻👍🏻 time here. They were very courteous. They got my oil change done in a timely manner and had me on my way in under 30 minutes! 👍🏻👍🏻 More

service and Uconect Did service and also set up all my Uconect including navigation system. Gave me a very nice truck as a lone while the work was preformed. All work w Did service and also set up all my Uconect including navigation system. Gave me a very nice truck as a lone while the work was preformed. All work was done on time . Thank You More

The place of business was very clean and very prompt service. No high pressure sales. Liberal use of the vehicle to see how I would like it. service. No high pressure sales. Liberal use of the vehicle to see how I would like it. More

I came without appointment but they still took my car in for service. Austin took care of it, and gave me updates of my car and when it is ready. Fast, friendly and very thorough service. for service. Austin took care of it, and gave me updates of my car and when it is ready. Fast, friendly and very thorough service. More

They do NOT back up what they say! I could have purchased a car anywhere within a 6 hour radius from me but I chose this dealership because they had the car I wanted. Up to the sale of I could have purchased a car anywhere within a 6 hour radius from me but I chose this dealership because they had the car I wanted. Up to the sale of the car it was a pleasant experience. I made a deal over the phone with outside financing and arranged to drive the 6 hours to pick up my new car. When I pulled into a parking space upon arrival I noticed my new car had a door ding on the passenger side door. I was told in writing that I could get the ding repaired closer to my home since I was so far from them. All I needed to do was send them estimates of what the cost would be and they would take car of it. After sending them two estimates I was turned down to get my car repaired. I was told that I would need to bring the car to them and their experts. After an agreement of giving me a loaner car to drive and fuel expenses to and from the dealership I brought the car to them. Mind you, it's a 6 hour drive there and another 6 hour drive home. They had the car several days and finally when I had a chance to make the trip I went to pick it back up. Upon arrival I inspected the work that was done. They removed the ding in the door but in the process made the paint crack around it. They wanted me to accept the repair and I refused. I talked to the manager and was told I would have to leave the car with them again. Not being able to make that long drive again I refused to leave it. But who would want them to attempt to repair it again after the first time? The manager basically told me that in today's world the car would have dings after a few weeks anyway and didn't know what the big deal was. After much disappointment I accepted a $200 check to cover damages. It was far less than the two estimates I had originally gotten. To top off this experience I did NOT receive any fuel for my trip! If this is how they treat you after the sale then I would stay away from them and do business elsewhere! More

Chris and Joe in the Internet office were amazing. From Chris and Joe in the Internet office were amazing. From the first contact and until the purchase they made us feel at ease. I would recommend Dodge Chris and Joe in the Internet office were amazing. From the first contact and until the purchase they made us feel at ease. I would recommend Dodge City More

Always thorough with their work. All of the team members that we have worked with have been pleasant and knowledgeable. I’ve never had to chase them for an update because they keep us updated when they have that we have worked with have been pleasant and knowledgeable. I’ve never had to chase them for an update because they keep us updated when they have one of our vehicles. We will continue to take our vehicles to them. More

I hate shopping for cars, but I was tired of taking two cars to get my large family around. Chrysler Jeep Dodge City of McKinney.. remember that name because this is the place to go if you need a new car! cars to get my large family around. Chrysler Jeep Dodge City of McKinney.. remember that name because this is the place to go if you need a new car! Dale and Rocky are awesome! They made the process smooth; we filled out paperwork, shared stories and laughed. I left with a new 2019 Dodge Journey and I love my new car! They have a great team of people who care about what you want or need and are there to help. I am so happy to be part of the Dodge family! Michelle from Wylie, TX More

Super frustrated with Dodge City of McKinney. We have had a truck in several times and they cant seem to fix it. Always have to back order parts then they call us and with Dodge City of McKinney. We have had a truck in several times and they cant seem to fix it. Always have to back order parts then they call us and tell us the parts are in we take the truck back and what do you know they dont have the parts. Its a work truck and its been in 3 times for parts related to the radio that effect the computer apparently...I still dont understand why. When I complain to the service guy about it he argued and said it was my choice not to drive the truck. I seriously doubt you have ever tried to deal with a highway patrol man on the side of the road while driving a truck with a DOT# on it. You would know that he is not going to care. He is just going to hand me a very expensive ticket.... Would not recommend. More

The service department is great! They are fast, friendly and knowledgeable. They make sure that everything is up to date with my truck. From regular maintenance to recalls and more, they take care of it in and knowledgeable. They make sure that everything is up to date with my truck. From regular maintenance to recalls and more, they take care of it in a timely manner. More