Chevrolet of Wooster

Brian Turner was very kind and professional. We told him what we were looking for and he came through just as he stated even going an extra mile. We would definitely go back to Chevrolet of Wooster for futu what we were looking for and he came through just as he stated even going an extra mile. We would definitely go back to Chevrolet of Wooster for future purchases! More

Kyle the salesman was amazing Bought my first car from Kyle he was very generous and such a kind heart. Made the car buying experience how it should be. We will definitely be back. Bought my first car from Kyle he was very generous and such a kind heart. Made the car buying experience how it should be. We will definitely be back. More

Called ahead to check out and test drive a vehicle. Was told to come on over. When I arrived I was told to go look in the lot at the said vehicle and someone would be out soon to have me test drive. I walk told to come on over. When I arrived I was told to go look in the lot at the said vehicle and someone would be out soon to have me test drive. I walked around and could not find it anywhere. I went back inside and waited 40 minutes for someone to acknowledge me. I again explained why I was there and that all of my info was already in the computer system. The salesman had to figure out where the car was and found out the Manager's daughter drove this car home for the weekend! I came from an hour away! Never apologized! I explained that I am in search of a vehicle with more seating space because I have 3 sons. They brought up 1 other similar option but decided it won't work for me. They never ran any financial numbers, nothing. The salesman went to talk to someone else when I overheard the other name say, "Well if he wants more space then this will just have to do." sarcastically! Without even asking me, the salesman came back and said he pulled up a vehicle I qualify for. I walked out front to see what he drove up to find a huge Express cargo Van! Really!?!? I told them I am not going to drive a bus! I have 3 children, not 15. I told them I am shopping around for the certain vehicle I came there for and that I was already offered a deal from another dealership but wanted to see if I was able to find even better. They responded that I should have taken the other deal because they have nothing for me but this huge van. And then I left. What a waste of time! RUDE, ARROGANT JERKS! Guess they don't need to sell vehicles! Going to buy a car from a dealership that wants to make a sale. Terrible dealership! More

Withholding Info Drove almost 6 hours in a rental car to pick up the Suburban we agreed to purchase. Agreed on a date and time however we walked in to them selling the Drove almost 6 hours in a rental car to pick up the Suburban we agreed to purchase. Agreed on a date and time however we walked in to them selling the vehicle to another couple. We were strung along for an hour (as a back up purchaser) while the other party worked to obtain financing. We were there as agreed, had a check in hand for the purchase in full, and even had the vehicle insured. After the fact we were told they do not "Hold Vehicles". We were NEVER TOLD that they did not hold a vehicle as we agreed on a date and time to arrive for our purchase. We would have even given a down payment to hold the vehicle if asked. We were scoffed at and told that people dont follow through and show up sometimes. Sad you cannot trust people, but we follow through witih what we say. The salesman (Kyle) even checked in with us when we were at our hotel to confirm we were coming. THEY KNEW WE WERE COMING! We stopped at other dealers as we left OHIO and were told that they hold cars for people "all the time" and that this dealership was just BAD BUSSINESS. Stay away from a dealership that does not trust you..."Projection at its best"...I suppose in reality they dont even trust themselves. Very disappointed in Chevrolet of Wooster Ohio. Kyle, you should find a job with a dealership with "common sense" policies and integrity. More

Customer Service A Priority! Very friendly atmosphere at this place. Had an issue when I left the dealership and called Shane Mast (Salesman) and Chad Pifer (Sales Manager) about Very friendly atmosphere at this place. Had an issue when I left the dealership and called Shane Mast (Salesman) and Chad Pifer (Sales Manager) about it. I live two hours away so they had me take it to my local dealership and they took care of everything. Its nice to see that customer service is a priority at this dealership! Would definitely recommend this dealership and these two individuals to anyone looking to buy a car. More

Great experience Shane was great to work with he was honest and upfront about everything I highly recommend anyone looking for a vehicle to stop in and ask for Shane M Shane was great to work with he was honest and upfront about everything I highly recommend anyone looking for a vehicle to stop in and ask for Shane Mast.My whole experience was great everyone was friendly and nice to work with. More

Going the Extra Mile I live two hours away, but after talking with Shane on the phone, I realized I had found the right place! The car was ready for a test drive when I ar I live two hours away, but after talking with Shane on the phone, I realized I had found the right place! The car was ready for a test drive when I arrived, and the customer service was excellent. I highly recommend this dealership for its skilled service, knowledge, and professionalism. The two hour drive was well worth it. Don More

So friendly! We had a wonderful salesman! He knew what we wanted before we even knew what we wanted. Gave us fair prices and a fair trade in value. Overall, 5 star We had a wonderful salesman! He knew what we wanted before we even knew what we wanted. Gave us fair prices and a fair trade in value. Overall, 5 star service. More

Driving hundreds of miles for nothing My husband and I drove 4.5 hours from Michigan to look at and potentially buy a used car from here that we were told from this dealership was in “imma My husband and I drove 4.5 hours from Michigan to look at and potentially buy a used car from here that we were told from this dealership was in “immaculate” condition, prior owners took excellent care of it, has brand new tires, and so on. This was reiterated on multiple phone calls from the salesman before we drove the trip to the dealer. The car was nowhere near immaculate condition or what I would even consider to be fair condition. There was obvious rust in the wheel wells, dents all over the car and on top of the car, the tires were clearly old and even cracking. To say we were disappointed is an understatement. We trusted that what we were told over the phone was the truth since it was coming from a dealership and a salesman who remained consistent with his story about the condition of the car on multiple phone calls. No attempt was made to even renegotiate our offer by the salesman. This was by far the worst experience I have had with a dealership. Also let me state that I do not write reviews for anything unless it is absolutely necessary so please be cautious purchasing anything from here. More

I PAYED $26,000 FOR A $16,000 CAR beware. I went in to see a chevy Trax they had advertised for 16,995. Got my loan approve and drove home with my car. Than I started going over the paperwork. I went in to see a chevy Trax they had advertised for 16,995. Got my loan approve and drove home with my car. Than I started going over the paperwork. They added a bunch of crap to take it from 16.995 to 26.000 and with 9% interest comes to $38.000 so watch these cons. Worse than jd byriter. More