Chevrolet of Wooster

Buying process Had a trade in, drove an 1 hour and 50 minutes for a truck I wanted priced at 22k. Dealer kept me waiting for (not exaggerating) an hour and a half wh Had a trade in, drove an 1 hour and 50 minutes for a truck I wanted priced at 22k. Dealer kept me waiting for (not exaggerating) an hour and a half while he was drafting up other trucks he wanted me to take a look at. 500 a month was what I was looking for and he told me we wouldnt be able to strike a deal on the price of that truck. Told me he wanted me to see this GMC Sierra and when I looked at the price while he was away with his manager it was 33k. Said no bank would finance me for 72 months on the vehicle for 22k. I told him I'm already approved with my bank for the truck I came to see and I just want to see he. He says ok and walks away. 20 minutes later I'm waiting outside, he comes out and says the trucks parked around the side and to go look at it. I ask him if it's the GMC or the Ford I came to see. He says the GMC. My blood was already boiling at this point. Told him I wasn't interested and give me my keys back, I'm leaving. I have a full time job 8-12 hours 7 days a week and am a full time college student. I wasted 4 hours of my time and didnt get to see the truck I came to look at. I've bought cars at dealerships and it didnt even take that long to get in and out. I did my research, had the check for the truck and knew what I wanted. What more could you ask for. If you gave this guy a block if gold and a bag of dog crap he would probably stand there for hours deciding which one to take. The rest of the staff there that I dealt with was great and very nice. Another comment on here says they were joking about disabled veterans. I spent 5 years in the Marine Corps and hope to God that isnt true. I dont know what's wrong with this place but I will never buy a Chevy. Might have something to do with the fact I came to a Chevy dealer to buy a Ford. More

Amazing sales staff and very polite really nice establishment and willing to help in any way they can . I would highly recommend this dealership to everyone sales staff and very polite really nice establishment and willing to help in any way they can . I would highly recommend this dealership to everyone More

Positive experience from 3yr old to 41 yr old. Upon entering and during our visit we were greeted by many. The atmosphere, although busy, stayed very upbeat throughout the time we were there. The Upon entering and during our visit we were greeted by many. The atmosphere, although busy, stayed very upbeat throughout the time we were there. The cleanliness was as expected. There was a nice playroom that was very close to the salesfloor and I felt safe to leave both boys in there while sitting wuth our salesman, Shane. Shane was fast and friendly with the entire family. He did not let the excitement of the new place that a 3 and 5 yr old had bother him. He continued about his job and even spoke with the kids. After our purchase was final and we were taking our belongings out of our old vehicle I didn't realize until quite far from the dealership that I had lost my real diamond earrings. I quickly texted Shane and told him as well as asked if he could look around where our vehicles were. Thankfully he was able to find them and mail them to me. The whole experience from walking thru the door to driving off the lot was an exceptional one. Thanks to Shane and the entire staff that we got to encounter. It was a 5 star dealership and we appreciate everything! More

Great service There was no runaround. clear cut dealings with sales and management. Easy going and a great environment. I highly recommend Brady because he was very There was no runaround. clear cut dealings with sales and management. Easy going and a great environment. I highly recommend Brady because he was very prompt with any requested information and down to earth! More

The best dealership to work with! We weren’t necessarily looking to complete this deal in a day, but they worked so hard to earn our business. No pressure, just great people. We weren’t necessarily looking to complete this deal in a day, but they worked so hard to earn our business. No pressure, just great people. More

Best service I have ever had at a dealership. I work 6 days a week and the dealership is 83 miles away from me. When I called Shaneand told him I wasn’t taking the day off or driving out the if it I work 6 days a week and the dealership is 83 miles away from me. When I called Shaneand told him I wasn’t taking the day off or driving out the if it wasn’t worth it for me. I have had bad luck with other dealerships. He took his time and answered all me questions. Got my info and called me back with a great deal. I drove down today 16/Jan/19 and the car was exactly what he said it was. He had all the paperwork done that he could do with out me. I got my new car and was on the road home in under 2 hours. You talk about great service it doesn’t get any better. Thank you Dave Lennox More

Customer service I purchased a truck and very happy with the exceptional service by your team of professionals. Brady and Brett were most helpful. Thank you for help I purchased a truck and very happy with the exceptional service by your team of professionals. Brady and Brett were most helpful. Thank you for helping make the process easy. Very pleased. More

Positive Experience After Frustration Elsewhere I had leased a vehicle twice before at another dealership. The process had always gone very smoothly and I got what I wanted within my budget. The tim I had leased a vehicle twice before at another dealership. The process had always gone very smoothly and I got what I wanted within my budget. The time came for me to choose my next lease and return my current lease to that dealership. I had my heart set on a very particular make and model of van. Much to my chagrin, the vehicle I wanted was completely not feasible for my budget. In fact, none of the vehicles that would have worked for my family of four (4 year old and 8 month old) were in my budget. I left very frustrated. When my husband and I entered Chevrolet of Wooster, I wasn’t optimistic. But we were greeted by our salesperson, Shane Mast, and when I told him my budget and lease conditions, he said, “Let’s see what we can do.” He quickly found a 2019 AWD Traverse that was almost perfectly within our budget and met all our lease conditions. I was floored. I never imagined this would work. I’ve never leased a Chevy, much less driven or owned one. To say I’m pleased with the experience and the vehicle is an understatement. The whole experience was top notch and we look forward to working with Chevrolet of Wooster in the future! More

Incompetent and dishonest We recently brought in a deisel truck for repair. They scheduled the appointment when the mechanic wasn't going to be there for 2 days. I missed 2 da We recently brought in a deisel truck for repair. They scheduled the appointment when the mechanic wasn't going to be there for 2 days. I missed 2 days of work becuase of this error. They took no responsibility for their error. Then they said the injectors needed to be replaced for $6,000. then called back and said they took the truck apart and it need a full fuel line replace for a total of $12,000!!!!!. We picked up the truck and towed it somewhere else. The truck was never fully taken apart to confirm anything. The fuel lines were fine and the injectors were replaced for $4,000. I was totally disgusted with their behavior. The people who work there aren't happy and basically they are lying to make money. I would not trust them at all for any repairs and would assume when you buy a vehicel there you are paying a premium. More

Disappointed in professionalism I received numberous calls and texts to come to the dealership with the assurance they can get me a car. We went in and after numerous credit checks t I received numberous calls and texts to come to the dealership with the assurance they can get me a car. We went in and after numerous credit checks the salesman didn’t even have the decency and professionalism to call me to say they couldn’t get me financing. I called and text with no return communication. More